Account Support Manager
Offre d’Emploi : Account Support Manager chez Hewlett Packard Enterprise
Contexte et Présentation de l’Entreprise
Hewlett Packard Enterprise (HPE) se positionne comme un acteur majeur dans le domaine de la technologie, offrant des solutions innovantes allant du edge computing au cloud. Sa mission est d’accompagner les entreprises dans la connexion, la protection, l’analyse et l’exploitation de leurs données et applications, facilitant ainsi la transformation numérique. HPE valorise un environnement de travail inclusif, où la diversité est une force et l’innovation une priorité.
Description du Poste
Titre du poste : Account Support Manager
Localisation : Guangdong, Shenzhen
Ce rôle d’Account Support Manager est principalement effectué sur site, au sein d’un bureau HPE. Il implique la gestion des fonctions techniques et managériales dédiées au support client, en se concentrant sur la livraison de services logiciels, l’assistance durant les phases de pré et post-vente, ainsi que la configuration des environnements clients.
responsabilités
Les principales responsabilités du poste incluent :
- Utiliser une expertise technique approfondie pour opérer dans des domaines technologiques critiques.
- Créer des solutions adaptées aux besoins clients en intégrant connaissances techniques et business.
- Mentorer et conseiller les membres de l’équipe sur des problématiques complexes.
- Proposer des recommandations pour améliorer les processus de service client.
- Développer des relations solides avec des comptes stratégiques.
- Gérer efficacement les attentes des clients dans le cadre des processus d’escalade.
Qualifications Requises
Les candidats idéaux doivent posséder :
- Un diplôme de niveau licence ou un diplôme d’associé dans un domaine technique, accompagné de 6 à 8 années d’expérience pertinente.
- Une connaissance approfondie des environnements informatiques, systèmes d’exploitation, et applications de l’industrie.
- Des compétences solides en gestion de projets, communication, analyse et présentation.
- Des certifications en Mission Critical et ITIL sont également souhaitées.
Conditions de Travail
Ce que HPE propose :
HPE s’engage à soutenir le bien-être de ses employés par une offre complète de bénéfices favorisant leur santé physique, financière et émotionnelle. L’entreprise investit dans le développement professionnel de ses collaborateurs, avec des programmes spécifiques destinés à les aider à atteindre leurs objectifs de carrière. En garantissant un environnement de travail inclusif, HPE valorise la diversité et encourage chacun à contribuer à l’innovation.
Égalité des Chances
Hewlett Packard Enterprise est un employeur engagé en matière d’égalité des chances. L’entreprise ne discrimine en aucune façon sur la base de la race, du genre ou d’autres catégories protégées. Elle s’efforce de constituer une équipe mondiale reflétant la diversité de ses clients tout en créant un environnement propice à l’innovation collective.
Postulez dès Maintenant !
Pour postuler à ce poste et rejoindre une entreprise qui valorise le talent et l’inclusion, veuillez cliquer sur le lien suivant :
Postulez dès maintenant !
📅 Date de publication de l’offre : Mon, 16 Jun 2025 02:38:22 GMT
🏢 Entreprise : Hewlett Packard Enterprise
📍 Lieu : 广东省深圳市
💼 Intitulé du poste : Account Support Manager
💶 Rémunération proposée :
📝 Description du poste : Account Support ManagerThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.Responsibilities:
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry or specific application.
- Resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Review support plan for business indicators and map to company service solutions.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Act as trusted advisor in the consultant role for customer and company sales teams.
- Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
- Provide suggestions for operational efficiencies.
- Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
- Lead Customer Expectation management as part of escalation process.
- Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
Education and Experience Required:
- Bachelor’s degree preferred or Associate degree holder (technical field) with 6- 8 years working experience in related fields desired.
Knowledge and Skills:
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Anticipate Customer needs, develop proposed solutions, and build consensus.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.
Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let’s Stay Connected:Follow on Instagram to see the latest on people, culture and tech at HPE.#china#operationsJob: ServicesJob Level: ExpertHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.
🌍 Retrouvez d’autres offres sur artia13.world
