Advanced Salesforce Administrator
Opportunité d’Emploi : Advanced Salesforce Administrator chez Nasdaq
Présentation de l’Entreprise
Nasdaq se positionne comme un leader technologique mondial, s’engageant à favoriser des marchés plus ouverts et transparents. La mission de l’entreprise repose sur la création d’opportunités pour tous, tant au niveau individuel que collectif. L’accent est mis sur la culture d’inclusion, permettant à chaque collaborateur de se sentir valorisé et écouté. Grâce à l’intégration de la technologie, Nasdaq aspire à améliorer la collaboration et l’efficacité en centralisant données, analyses, et informations de marché.
Informations sur le Poste
Titre du poste : Advanced Salesforce Administrator
Localisation : Bonifacio Global City, Taguig, Metro Manila
Date de publication : 21 juin 2025
Ce poste est proposé dans un cadre de travail hybride, avec au moins deux jours en présentiel par semaine. L’environnement de travail est décrit comme autonome et dynamique, offrant des opportunités d’apprentissage au quotidien. Les bénéfices incluent une couverture HMO pour le collaborateur et ses personnes à charge, un plan d’achat d’actions, et des programmes de bien-être, entre autres.
Responsabilités Principales
En tant qu’Advanced Salesforce Administrator, vous serez responsable de :
- Support technique : Fournir une assistance quotidienne aux utilisateurs Salesforce via un outil de gestion des incidents.
- Gestion de la configuration : Assister à la gestion des configurations CRM et à l’amélioration des processus métiers.
- Collaboration : Travailler avec les clients internes pour comprendre et répondre à leurs besoins CRM.
- Analyses et rapports : Préparer des rapports ad hoc et renforcer l’autonomie des utilisateurs en matière d’analyse.
- Gestion de la qualité des données : Surveiller et améliorer l’intégrité et la qualité des données.
Le poste nécessite également une capacité à identifier les problèmes, à formuler des solutions et à les mettre en œuvre.
Qualifications Requises
Le candidat idéal devra posséder :
- Un diplôme en informatique, technologie de l’information ou domaine pertinent.
- Au moins 6 ans d’expérience en administration Salesforce avec la mise en œuvre fonctionnelle de Sales Cloud et Service Cloud.
- Les certifications Salesforce Advanced Administrator et Platform App Builder.
- Une compréhension des technologies Internet, de l’informatique en nuage, et de la gestion de bases de données.
Des compétences en gestion de projet et une familiarité avec les méthodologies Agile sont également attendues, notamment la capacité de gérer plusieurs projets critiques simultanément.
Conditions de Travail
Le poste exige une disponibilité pour travailler sur des horaires de mi-journée, correspondant aux heures EMEA, avec un travail hybride. Nasdaq cherche à promouvoir un environnement de travail inclusif, encourageant les candidatures de tous les profils, indépendamment de leurs caractéristiques personnelles ou professionnelles.
Comment Postuler
Si vous vous reconnaissez dans cette description et souhaitez rejoindre une entreprise qui favorise l’innovation et l’inclusion, veuillez [postuler ici](https://jobviewtrack.com/en-ph/job-4f18417e4c080a1d411b52000d412f0308491a011a07584a49425f663c0f4b11530507130d0267611005001d4358495f4c10001c2646185b51575f/1cb022d0e1ee871a31cd0a5dcb4813bb.html?affid=473f0b388933e32bd5dbfbb2d8f8a3bb).
Emploi inclusif et équitable
Nasdaq est un employeur garantissant l’égalité des chances, militant pour la diversité et l’inclusion dans toutes ses initiatives de recrutement. Les candidats sont encouragés à demander des aménagements raisonnables pour participer à l’application ou au processus d’entretien.
Cette opportunité représente une porte d’entrée vers une carrière enrichissante, à la croisée de la technologie et de l’engagement social, favorisant non seulement votre développement personnel mais également celui des communautés environnantes.
📅 Date de publication de l’offre : Sat, 21 Jun 2025 02:03:14 GMT
🏢 Entreprise : Nasdaq
📍 Lieu : Taguig City, Metro Manila
💼 Intitulé du poste : Advanced Salesforce Administrator
💶 Rémunération proposée :
📝 Description du poste : Why NasdaqWhen you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.What We OfferThis is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.What You Will DoAs Advanced Salesforce Administrator, your focus will be end-user support and continued enhancement and extension of Sales and Service Technology solutions. These will address business needs, improving both existing and new applications and functionality.Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixesFocus in handling Clari related support ticketsAssisting with management of CRM configuration, development and business process improvement initiativesWorking closely with internal customers to understand business strategies and CRM needsSupport the integration of third-party applicationsGathering, documenting, and analyzing business requirementsHandling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigationAnalyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality workPerforming timely updates in Jira and Remedy including user story details, technical details, sizing, progress and dependenciesWorking with Release Management team for enhancement deployments to ProductionAssisting with creation of ad hoc reports and analytics and empowers users to do the sameMonitoring, implementing, and improving data quality and integrityUnderstanding, maintaining, and updating system interface requirementsOpening, monitoring, and raising system issues to Salesforce or collaborating with team for solutionsResearching, testing, and implementing new CRM functionality and releasesInvestigating and brainstorming potential solutions for sophisticated issues and enhancement requestsIdentifying the best solutions with preference to improving out of the box functionality and configuration over custom development where possiblePerforming quality Salesforce development when needed, that operates efficiently with little to no increase in support effortsWhat We ExpectBachelor’s degree in Computer Science, Information Technology, Computer Engineering, or other relevant fields6+ years of Salesforce administration experience with lead Salesforce Functional implementation on Sales Cloud and Service CloudCertified Salesforce Advanced Administrator and Platform App BuilderExtensive experience performing Salesforce setup administration and enhancementsUnderstanding of the Internet technologies and Cloud computing, Database management, Release management in Salesforce environmentProven experience with Salesforce including flows, profiles, permission sets, sharing rules, role hierarchy, sites, omni-channel, chat, knowledge, service consoleQuickly identify problems, form solutions, and implement step-by-step fix procedures requiring minimal directionExcellent oral and written communication skillsAbility to handle and prioritize multiple critical projects with high attention to detailWorks under limited supervision to handle projects around systems integration, or product development enhancementsOrganizes and utilizes resources and coordinates effectively with stakeholders and colleaguesPlans, monitors and administers mid/large-size projects to ensure client/internal customer satisfactionUses project management methodology when handling projects.Follow Agile methodology.Amenable to work on mid shift (EMEA hours), 6PM to 3AM Manila and work in a hybrid setup (at least twice a week in the office).What Would Be HelpfulExperience with Clari ToolExperience with Jira System for handling stories for Projects and SprintsExperience with Remedy Ticket systemExperience with Copado release managementExperience with Conga CPQ and CLM or other related CPQ toolsExperience with enterprise databases and SQL, including Microsoft SQL ServerExperience with AI toolsSpecial Qualifications: Certification and effectiveness in desktop project management tools including Excel and certification in Project Management administration tools such as Gantt charts etc.Does It Sound Like You?Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!Come as You AreNasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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