Opportunité Professionnelle : Event Programmer XR chez Live Nation Entertainment
Cape Town, Afrique du Sud
Titre du poste : Event Programmer XR – (Hybrid)
Entreprise : Live Nation Entertainment
Description Générale
Job Summary: Ce poste, situé à Cape Town, en Afrique du Sud, au sein de la division Ticketmaster International – Sport XR, s’inscrit dans une perspective hybride. Le rôle est permanent, à temps plein (40 heures par semaine) et se place sous la direction du Senior Director Operations pour le Moyen-Orient et l’Afrique.
À propos de Live Nation Entertainment
Ticketmaster South Africa est une entité de Live Nation Entertainment, la plus grande entreprise de divertissement en direct au monde. Combinant des domaines tels que les concerts, la billetterie et la publicité, Ticketmaster offre une plateforme unique pour les passionnés d’événements en direct.
Les Missions du Poste
Le programmeur d’événements se concentrera sur l’optimisation des processus opérationnels, visant à garantir un service impeccable aux clients sportifs (clubs, unions, équipes, etc.). Les responsabilités incluent :
- Support opérationnel : Fournir un soutien centralisé sur nos plateformes, y compris le système de billetterie Sports XR.
- Meilleures pratiques : Établir et partager des méthodes opératoires efficaces pour nos clients.
- Gestion des événements : Assurer la construction précise et ponctuelle des événements, en conformité avec les exigences des clients.
- Audit des événements : Vérifier l’exactitude des constructions d’événements avant les dates de mise en vente.
- Gestion de la relation client : Traiter les cas dans Salesforce et s’assurer de leur résolution rapide.
Exigences du Poste
Compétences Techniques
- Expérience significative dans le secteur de la billetterie, du sport ou des loisirs
- Compétences en service client
- Maîtrise des outils du pack Office (Word, Excel, PowerPoint, Outlook)
Compétences Comportementales
- Individu motivé et rigoureux
- Compétences en communication exceptionnelles
- Capacité à gérer des clients exigeants avec professionnalisme
- Souplesse d’horaires de travail
Culture d’Entreprise
Ticketmaster prône une culture d’inclusion et d’accès équitable, encourageant l’authenticité et la diversité au sein de ses équipes. L’entreprise valorise la fiabilité, le travail d’équipe, l’intégrité et un sentiment d’appartenance.
Opportunités d’Égalité
Live Nation Entertainment est déterminé à promouvoir un environnement inclusif, où chaque individu est respecté et où ses talents sont valorisés. Les candidatures sont encouragées, indépendamment du genre, de la race, de l’âge, de la sexualité, de la religion ou de toute autre caractéristique personnelle.
Salaire attendu : À discuter lors de l’entretien
Localisation : Cape Town, Western Cape
Date de publication : 16 juillet 2025
Cette offre d’emploi constitue une opportunité captivante pour les professionnels souhaitant s’engager dans un secteur dynamique et en pleine expansion, tout en contribuant à la mission de Live Nation de connecter les personnes aux événements en direct qu’elles aiment.
📅 Date de publication de l’offre : Wed, 16 Jul 2025 04:40:21 GMT
🏢 Entreprise : Live Nation Entertainment
📍 Lieu : Cape Town, Western Cape
💼 Intitulé du poste : Event Programmer XR – (Hybrid)
💶 Rémunération proposée :
📝 Description du poste : Job Summary:JOB DESCRIPTION – EVENT PROGRAMMER SPORT – TICKETMASTER SOUTH AFRICALocation: Cape Town, SA (Hybrid)Division: Ticketmaster International – Sport XRLine Manager: Senior Director Operations – Middle East & Africa Contract Terms: Permanent, Fixed Term, 40 hours per weekABOUT USTicketmaster South Africa is part of Live Nation Entertainment, the largest live entertainment company in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation, and Sponsorship & Advertising. Ticketmaster South Africa offers the right person an amazing opportunity to get in on the ground floor of an exciting new entertainment company in South Africa.THE JOBThis role is focused on operational processes across the division, with the goal of providing an excellent service to our sports clients (clubs, unions, teams, etc.). You will specialise in providing operational support and guidance to our clients working with our ticketing system, ensuring they are fully resourced, trained, and focused. You will also develop, implement, and execute processes to be followed across our national market in collaboration with our local team.WHAT YOU WILL BE DOING
- You will provide a centralised resource for operational support to the business, covering our ticketing platform Sports XR, access control system and all other products and services we offer to our clients.
- You will be responsible for developing, establishing, sharing, and implementing operational best practices for clients on our ticketing system.
- You will be responsible for the accurate and timeous delivery of event builds to our clients, ensuring completeness and accuracy.
- You will be responsible for the event audit process, ensuring that all events are built accurately based on the clients needs and have been signed off by the client before the effective on-sale dates.
- You will be responsible for effectively managing the client services queue in Salesforce, ensuring all cases are resolved in timeous manner, and that due process is followed in keeping all cases updated based on their relevant status.
- You will provide high level support and oversee account management on the platform, with focus on high profile clients.
- You will be a central point of contact for our clients using our platforms, identifying, and understanding training requirements, consulting on the suitability of our platform for certain clients or events, and helping to drive adoption of our platform.
- You will provide an overview of business and operational needs for our platform to senior management and product teams, feeding into roadmaps with client requirements and development requests.
- You will build strong rapport and effective on-going communication with clients.
- You will drive initiatives within the division to engage with clients to increase client retention and satisfaction with our services.
- You will work closely with our Field IT department to ensure the adequate provisioning of operational technology to clients where required.
- You will represent the division in group conferences and local market calls.
- You will need to regularly report on business performance and tracking of internal KPI’s.
- Travel as required to meet business needs and commitments – working on site at venues/arenas
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Extensive experience of the Ticketing, sports or Leisure Industry
- Client or Customer Service Experience
- Ability to understand clients´ needs and trends and respond with innovative ideas
- Windows Office Suite (Word, Excel. PowerPoint and Outlook)
YOU (BEHAVIOURAL SKILLS)
- A highly motivated and conscientious individual
- Demonstrate strong technical skills and the ability to understand end to end processes.
- Excellent communication (written and verbal), inter-personal and customer care skills
- Confident in dealing with challenging clients
- A pro-active nature to include a flexible approach to hours of work (that may include unsociable hours) and location of duties
- Ability to use self-initiative as well as work within a team
- Excellent time management skills
- A calm, patient and professional manner
- Good organisational skills, with a high level of attention to detail
LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-RL #LI-Hybrid
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