Poste de Motor Vehicle Desktop Assessor chez Sanlam
Un rôle crucial dans l’évaluation des véhicules
Entreprise : Sanlam
Localisation : Midrand, Johannesburg
Date de publication : 12 juillet 2025
Description de l’entreprise
MiWay est une entreprise de services financiers directe, axée sur l’excellence du service et la commodité. Son objectif est d’offrir une vaste gamme de services, gérés entièrement en ligne. MiWay valorise des principes tels que l’énergie, la liberté, la responsabilité et l’attitude positive. Ces valeurs sont essentielles pour créer un environnement de travail où le respect et la recherche de solutions prévalent.
Présentation du poste
Titre du poste : Motor Vehicle Desktop Assessor
Dans ce rôle, le Motor Vehicle Desktop Assessor est chargé d’évaluer les véhicules endommagés, d’identifier et d’enregistrer l’étendue des dommages. Les responsabilités incluent l’évaluation de systèmes de sécurité, la décision de réparer ou de remplacer, ainsi que l’estimation des coûts et délais de réparation.
Qualifications requises
Minimum Qualification Required :
- Grade 12 / Équivalent accrédité SAQA (Essentiel)
- Qualification VDQ (Préférée)
- Ingénierie Mécanique / Niveau panel beating N2/N3 (Avantageux)
Expérience et compétences
Minimum Experience :
- 2 à 4 ans d’expérience dans des domaines connexes (Avantageux) :
- Expérience dans l’industrie automobile / atelier
- Expérience de relation client en milieu de carrosserie
- Expérience pratique en carrosserie, peinture, mécanique et électricité
- Expérience d’évaluation dans une compagnie d’assurance à court terme
Responsabilités
Les principales responsabilités incluent mais ne sont pas limitées à :
Management des opérations :
- Exécution des tâches opérationnelles en suivant des processus établis.
- Prise de décisions équitables et précises concernant les coûts tout au long du cycle de vie des réclamations.
Service client :
- Fournir un service de qualité aux clients.
- Traiter des requêtes complexes et résoudre les problèmes des clients.
Gestion des clients et clients externes :
- Aider à la gestion des clients en menant des activités standards.
- Engager efficacement avec les clients et offrir un service au-delà des attentes.
Compétences et attributs personnels
Compétences requises :
- Solide connaissance des réparations de véhicules et des normes de l’industrie de l’assurance.
- Excellentes compétences en communication et en négociation.
- Capacité à travailler dans un environnement dynamique.
Attributs personnels :
- Sens interpersonnel : capacité à contribuer de manière autonome.
- Qualité des décisions : indépendance dans la prise de décisions.
- Orienté action : capacité à agir de manière proactive.
Engagement envers l’inclusion
MiWay s’engage à créer un environnement de travail positif et dynamique, promouvant la diversité et l’égalité des chances. Cet engagement vers l’inclusion est essentiel pour bâtir une main-d’œuvre représentative des différentes couches de la société.
Date limite de candidature : 17 juillet 2025
Postulez dès maintenant !
Cette annonce, dans son intégralité, offre une opportunité d’emploi enrichissante au sein d’une entreprise qui valorise l’intégrité et l’engagement envers ses employés. Il est essentiel de s’assurer que toutes les conditions d’emploi sont respectées et que l’environnement de travail favorise le développement professionnel et personnel.
📅 Date de publication de l’offre : Sat, 12 Jul 2025 23:29:56 GMT
🏢 Entreprise : Sanlam
📍 Lieu : Midrand, Johannesburg
💼 Intitulé du poste : Motor Vehicle Desktop Assessor
💶 Rémunération proposée :
📝 Description du poste : Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Job DescriptionThe field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members.Minimum Qualification Required
- Grade 12 / SAQA Accredited Equivalent (Essential)
- VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
- Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)
What will make you successful in this role?Minimum Experience
- 2 – 4 years’ work experience in the following (Advantageous):
- Workshop / Motor Industry experience
- Front line / client relationship experience in a panel beating environment.
- Practical panel beating, spray painting, mechanical and electrical experience.
- Assessing experience at a short-term insurer
- Estimating in a panel beating environment
Deliverables include, but will not be limited to:Operations Management
- Carry out operational tasks by following established processes.
- Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
- Accurate quantification, identification and validation of vehicles.
Customer Service
- Provide a quality service to customers
- Dealing with complex queries and investigating and resolving customer problems.
- Consistently provide service in accordance with the pre-agreed service and functional standards.
Client & Customer Management (External)
- Help manage clients by carrying out standard activities and providing support to others.
- Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
- Effectively build, maintain and manage relationships with service providers and customers.
Continuous Improvement
- Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
- Conduct workload activities in most efficient and cost-effective manner.
Personal Capability Building
- Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
- Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.
Competencies Required
- Strong knowledge of vehicle repairs and insurance industry standards.
- Excellent communication and negotiation skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
Knowledge and SkillsAutomotive Damage ClaimsClaims ManagementClaims ReportingClaims approvals and rejectionsClaims settlementsPersonal AttributesInterpersonal savvy – Contributing independentlyDecision quality – Contributing independentlyAction orientated – Contributing independentlyOptimises work processes – Contributing independentlyBuild a successful career with usWe’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation – Contributing independentlyCustomer focus – Contributing independentlyDrives results – Contributing independentlyCollaborates – Contributing independentlyBeing resilient – Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 17 July 2025.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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