Opportunité professionnelle chez Live Nation Entertainment
Poste de Product Specialist Sport (Hybrid) en Afrique du Sud
Entreprise : Live Nation Entertainment
Localisation : Cape Town, Western Cape
Date de publication : 15 juillet 2025
Description du poste
Résumé du poste : Live Nation Entertainment recherche un Product Specialist Sport en Afrique du Sud pour intégrer son équipe internationale de Ticketmaster. Ce rôle hybride repose à la fois sur des responsabilités de leadership et un engagement fort envers la satisfaction client, en s’assurant que les exigences du marché sud-africain sont couvertes efficacement.
Le contexte
Live Nation Entertainment est reconnu comme le leader mondial dans le domaine de la billetterie sportive. L’entreprise s’impose comme un partenaire de confiance pour un large éventail de clients allant des petits clubs aux grandes ligues et tournois. En tant que membre de l’équipe internationale, le Product Specialist aura pour mission de superviser l’ensemble du cycle de vie des événements, tout en soutenant le développement et la mise en œuvre de la stratégie d’affaires.
Responsabilités principales :
- Diriger l’implémentation de la plateforme sportive, garantissant une technologie de classe mondiale adaptée aux exigences des clients.
- Collaborer avec des équipes régionales pour assurer l’amélioration des performances et des initiatives d’efficacité des coûts.
- Construire des relations solides tant avec les clients qu’avec les équipes internes, favorisant ainsi la coopération interfonctionnelle.
- Assurer le suivi des indicateurs clés de performance (KPI) liés à la qualité du service et à la satisfaction client.
- Établir des plans d’action pour identifier et résoudre les problèmes de service qui affectent les clients.
Compétences requises
Le candidat idéal doit démontrer :
- Une solide expérience en leadership dans des équipes commerciales et fonctionnelles au sein d’organisations internationales.
- Des compétences avérées en gestion de projets techniques complexes et en intégration de systèmes.
- Une maîtrise de l’anglais et de la langue d’affaires locale.
Exigences comportementales
Les qualités personnelles recherchées incluent :
- Une prise de décision réfléchie en tenant compte des conséquences à long terme.
- Une communication claire des objectifs et attentes.
- Une capacité à faire preuve de flexibilité et de résilience face à des demandes multiples et à des priorités changeantes.
La culture d’entreprise chez Ticketmaster
En tant que filiale de Live Nation Entertainment, Ticketmaster se consacre à la création de connexions significatives entre les fans et leurs événements préférés. L’entreprise valorise la fiabilité, l’intégrité et le travail d’équipe, tout en promouvant une culture d’appartenance où chaque employé peut s’épanouir.
Engagement pour l’égalité des chances
Live Nation Entertainment s’engage fermement envers la diversité et l’inclusion, garantissant un environnement de travail où chacun se sent valorisé, quelles que soient son identité de genre, sa race ou ses croyances. Les candidats sont encouragés à postuler sans crainte de discrimination.
Cette opportunité est une belle occasion pour un leader passionné par le monde du sport et de l’événementiel, souhaitant s’engager dans un environnement dynamique et en constante évolution. Les candidats intéressés doivent faire preuve d’un haut niveau d’acumen commercial et d’une forte capacité à travailler en équipe.
📅 Date de publication de l’offre : Tue, 15 Jul 2025 22:08:22 GMT
🏢 Entreprise : Live Nation Entertainment
📍 Lieu : Cape Town, Western Cape
💼 Intitulé du poste : Product Specialist Sport (Hybrid)
💶 Rémunération proposée :
📝 Description du poste : Job Summary:JOB DESCRIPTION – PRODUCT SPECIALIST SPORT– SOUTH AFRICALocation: Cape Town, SA (Hybrid)Division: Ticketmaster InternationalLine Manager: Senior Director Operations – Middle East & AfricaContract Terms: PermanentTHE TEAMWe are the global leader in sports ticketing, and we’re doing more than ever to power your business—for fans and for the future of sports. From the smallest clubs to the biggest leagues and tournaments, discover why clients around the world trust us as their ticketing partner.International Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Unions, Venues, Teams, Clubs, etc.), in markets that operate on our dedicated sports platform.Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.THE JOBIn this role as Product Specialist Sport– South Africa you will report to Senior Director Operations – Middle East & Africa. This is a senior role within the Ticketmaster Local team, supporting the Regional and Global International Sports Leadership team in the development and delivery of the business strategy within Sport.You are expected to be an ambitious, results driven leader that will be responsible for providing leadership for employees and delivering outstanding client support for their areas. This includes accountability for client satisfaction, meeting agreed upon service level standards, driving efficiency, and improved employee performance as it relates to the South African Region.You will work closely with Senior Director Operations – Middle East & Africa and the Managing Director in facilitating the implementation of our dedicated sports platform and working closely with our application providers. You will oversee the performance improvement and cost efficiency initiatives in the market, whilst at the same time servicing local sports market and client needs as a key priority. You will also need to collaborate with other Regional leads to ensure standardization of communication and efficiencies.As a Product Specialist within our sports division the role is charged with strengthening Ticketmaster’s client relations and increasing client satisfaction. This will involve close collaboration with other Local and Regional client facing teams.You will demonstrate outstanding leadership skills and the ability to combine market and management experience with business strategy to extract greater value to the business driving a culture of innovation and excellence throughout the workforce with exceptional leadership skills.This is a hands-on role, that will require a mix of strategic thinking, operational and business acumen and client facing expertise.WHAT YOU WILL BE DOING
- Lead the implementation of our sports platform, ensuring our world class technology is delivered on-time and aligned with our clients requirements.
- At the direction of the Senior Director Operations – Middle East & Africa, you will proactively lead and manage an aligned strong local sports team of client support & operations team experts.
- Assist the Senior Director Operations in building the Client Support, Event Management, Product Operations and Field Operations structure under International Operations principles, definitions, and guidelines for South Africa.
- Build and cultivate excellent client and interdepartmental relationships.
- Collaborate with other Regional Operation teams in facilitating performance improvement strategies and cost efficiency initiatives, including enabling load balancing opportunities.
- Build and maintain a strong relationship with chosen sports application developers and lead the implementation and integration for our clients.
- Ensure company cascading OKRs are successfully met.
- Owner and accountable for service quality and performance KPIs for the market.
- Oversee support provided to the client for our Sports system and products.
- Remain current with software and new features and how they impact clients.
- Able to provide support and best practices to the client for all Sports products.
- Research client/customer challenges about service levels.
- Identify areas of improvements and concerns and accordingly develop action plans.
- Ensure that teamwork is in compliance with company policies and procedures.
- Oversee staffing adjustments to obtain maximum productivity.
- Provide guidance to team members and monitor their performance, discipline, and attendance on regular basis.
- Work with the other Ticketmaster Function leads to enhance co-operation and best-practice sharing and to implement cross-company strategies to contribute to the success of the International and Global Ticketmaster business.
- Drive a culture of innovation and excellence throughout the organization. With a strong commitment to internal communications strategies to all staff.
- Mentoring, Support, and People Development across the market.
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)You will be required to demonstrate a high-level of business acumen together with a strong level of sector knowledge, relating to the international ticketing and live entertainment business.
- Experience providing excellent leadership in leading and growing successful commercial and cross-functional teams in an international or global organization.
- Experience in leading complex technical system implementations with a 360 view from platform to application.
- Experience in cross platform integrations.
- Strong written and verbal communications skills.
- Must be fluent in Local business language with strong English skills.
- Experience with building and maintaining strong relationships with stakeholders, i.e. complex reimbursement processes and discussions.
- Experience in ticketing, live events, promoting, e-business, media or entertainment industries preferred.
- Demonstrated leadership ability.
- Experience in project management and implementation.
- Innovative and flexible approach – thrive to find solutions outside the box.
- Not accepting the status quo, working with a sense of urgency to deliver results.
YOU (BEHAVIOURAL REQUIREMENTS)The following attributes determine how the role will be carried out and are required to be a success:
- Carefully weighs the impact of a broad range of related issues or factors.
- Makes high quality decisions in a timely manner, considering both the immediate and long-term consequences of decisions.
- Asks appropriate questions to ensure understanding, to generate new ideas and innovative solutions.
- Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
- Organises time effectively and plans for future needs, maximising the use of available resources.
- Clearly conveys goals and expectations to others; steps forward to confront difficult issues.
- Paves the way for change, diminishes fear and persuades others to let go of resistance.
- Demonstrates ethical behaviours.
- High technical acumen.
- Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organization.
- Skillful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.
LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-RL #LI-Hybrid
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