Air Agent

Emploi République Dominicaine

Titre du poste : Air Agent

Entreprise : Expeditors

Description du poste : Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they’re chances to grow, do what you love and build a career with us!Job DescriptionCore Operational ResponsibilitiesReceive and review shipping documents, confirming all required data is complete and accurate before processing.Prepare shipments for departure, including carrier bookings, air waybill (AWB) issuance, and coordination with internal and external stakeholders.Route shipments effectively based on customer needs, service level, transit time, and cost optimization—selecting appropriate carriers and schedules.Coordinate freight receipt, ensuring timely handoff of cargo at the warehouse or handover from the trucker, verifying physical condition and dimensions.Process shipments end-to-end, from data entry and status updates to customs coordination and final file closure.Monitor shipments proactively to ensure smooth movement from pickup to final delivery, troubleshooting exceptions and providing updates to all relevant parties.Billing and DocumentationEnsure timely and accurate billing by validating charges, reconciling cost vs. revenue, and issuing invoices in accordance with contract terms and customer agreements.Maintain proper documentation for each shipment, ensuring files are audit-ready and compliant with internal standards and customer requirements.Trade ComplianceAdhere to applicable international trade laws and regulations, including IATA, TSA, and local customs guidelines.Support proper classification and screening of shipments (e.g., denied party screening, embargoed countries, restricted commodities).Identify and escalate any potential compliance risks, documentation issues, or discrepancies in a timely manner.Follow SOPs for controlled goods, Dangerous Goods (DG), and temperature-sensitive cargo, collaborating with compliance or customs teams when required.QualificationsWHAT QUALIFICATIONS YOU BRING TO US :This section lists desired qualifications for the job and may be edited to the specific job role.

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English is a must

Additional InformationExpeditors Key Performance Expectations

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors’ standards.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Agent Job-Specific Performance Expectations

• Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors’ operational procedures. Follows customer’s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company’s procedures.
• Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors’ operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
• Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Expeditors offers excellent benefits:

• Paid Vacation
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Salaire attendu :

Localisation : Santo Domingo

Date du poste : Fri, 09 May 2025 22:30:53 GMT

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