Opportunité d’Emploi en Allemagne : Assistant des Services de Support Technique
Informations sur l’Entreprise
Entreprise : United Nations Development Programme (UNDP)
Le Programme des Nations Unies pour le développement est une organisation internationale engagée dans la lutte contre la pauvreté et la promotion du développement durable.
Description du Poste
Titre du poste : Technical Support Services Assistant
Le poste d’assistant aux services de support technique se concentre sur l’assistance technique et la maintenance des installations de conférence. Les responsabilités principales se répartissent en trois sections distinctes :
1. Support Technique et Logistique
- Opérations Quotidiennes : Aider à la gestion et à la maintenance des systèmes de conférence.
- Maintenance Préventive : Superviser les inspections des équipements et des réseaux numériques.
- Installation de Matériel : Soutenir la configuration des équipements ICT et AV.
- Signalisation Numérique : Maintenir le système d’affichage numérique sur le campus.
- Support IT : Offrir un soutien technique en temps réel lors des conférences.
2. Support Logistique et Administratif pour les Opérations de Conférence
- Préparation des Salles : Assurer la configuration des salles avant les événements.
- Assistance Événementielle : Intervenir pour résoudre les problèmes techniques ou logistiques lors des événements.
- Coordination des Fournisseurs : Travailler avec des partenaires externes pour des services connexes.
3. Gestion des Services d’Information et de Contenu
- Mise à Jour de l’Intranet : Maintenir le contenu pertinent sur l’intranet de l’UN Bonn.
- Création de Contenu : Aider à la création de contenu pour les installations de conférence.
- Exactitude des Signalisations : Assurer la cohérence de la marque et l’exactitude des affichages.
Compétences Requises
**Education :**
- Éducation secondaire avec une formation ou un certificat dans un domaine pertinent (logistique, technologie audiovisuelle, TIC).
- Un diplôme universitaire est souhaitable.
Expérience :
- Minimum de 5 ans d’expérience en support d’événements ou opérations techniques.
- Expérience dans des environnements physiquement exigeants.
Langues :
- Maîtrise de l’anglais et de l’allemand requise.
- Une autre langue officielle de l’ONU serait un atout.
Engagement en Matière de Diversité et d’Inclusion
L’UNDP s’engage à promouvoir une main-d’œuvre diversifiée et à respecter l’égalité des chances. Les décisions d’embauche doivent être fondées sur le mérite, indépendamment de toute discrimination.
Modalités de Candidature
Les candidats intéressés doivent postuler en ligne. Notez que cette annonce est destinée uniquement aux citoyens des États membres de l’UE ou aux détenteurs de permis de travail illimités en Allemagne. Les frais de déplacement, d’entretien et de relocalisation sont à la charge du candidat.
Conclusion
L’opportunité de travailler au sein de l’UNDP comme Assistant des Services de Support Technique représente une occasion unique d’apporter votre expertise dans un environnement international, stimulant et inclusif. Vous serez au cœur de la facilitation d’événements qui peuvent avoir un impact significatif sur la communauté mondiale.
Date de publication de l’offre : Sat, 19 Jul 2025 01:16:48 GMT
🏢 Entreprise : United Nations Development Programme
📍 Lieu : Bonn, Nordrhein-Westfalen
💼 Intitulé du poste : Technical Support Services Assistant
💶 Rémunération proposée :
📝 Description du poste : Technical Support and Maintenance of Conference Facilities
- Assist with the daily operation, maintenance, and troubleshooting of conference rooms systems, and technologies.
- Support preventive maintenance and inspections of conference equipment and digital networks.
- Support the installation and configuration of ICT and AV equipment used in conference rooms.
- Maintain and operate the UN Bonn digital signage system which is used to display messages on information screens around the campus.
- Provide basic IT and conferencing support, ensuring readiness of rooms and systems.
- Assist with maintaining technical inventories, documentation, and service usage statistics.
- Draft standard communications and support documentation related to technical operations.
Logistical and Administrative Support for Conference Operations
- Ensure room setup and readiness prior to events, including furniture arrangement and tech installation.
- Provide hands-on assistance during events to address logistical or technical issues.
- Support in coordination with external vendors in the supply of conference-related goods and services.
- Assist with installation of AV and ICT equipment in common facilities and monitor its proper functioning during conferences.
- Assist in the management of conference bookings and associated administrative follow-up.
- Maintain records of equipment, assets, and installations used in conference and ICT areas.
- Assist with invoices, cost tracking, and accounting of conference services.
- Support procurement processes related to conferencing and logistics.
Content and Information Services Management
- Support maintenance and updating of the UN Bonn intranet with relevant UN Bonn content.
- Assist in management of content, updates, and operation of digital signage and wayfinding systems.
- Support content creation for UN Bonn conference facilities and CS areas.
- Support consistency in branding, content accuracy, and timeliness of signage displays.
- Maintain internal documentation related to the design, use, and inventory of digital communications assets.
Cross-functional and Ad Hoc Support
- Liaise and collaborate with other CS teams on infrastructure and maintenance projects.
- Support in emergency response or continuity efforts if required.
- Contribute to continuous improvement initiatives related to conference services and shared infrastructure.
- Support in other administrative tasks as required.
CompetenciesCoreAchieve Results
- Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively
- Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously
- Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility
- Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination
- Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner
- Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion
- Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competenciesData Literacy
- Understand the potential as well as the limitations of using data driven innovation.
- Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration.
Documents and records management
- Overall document (hard or electronic) management; registry and retention policy including storing and archiving.
Building, Facilities & Office Space management
- Knowledge and ability to facilitate the renovation and upgrade of offices including review of complex engineering/architectural drawings; negotiate technical agreements to ensure fully operational building infrastructure and services; design policy & procedure (POPP) for premises and facilities including space standards; manage premises and facilities; validate financial statement notes on leasehold data.
Operations Management
- Ability to effectively plan, organise and oversee different parts of corporate operations, simultaneously and in an integrated way, in order to convert the organisation’s assets into the best results in the most efficient way.
- Knowledge of relevant concepts and mechanisms
Customer Satisfaction/Client Management
- Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
- Provide inputs to the development of customer service strategy.
- Look for ways to add value beyond clients’ immediate requests.
- Ability to anticipate client’s upcoming needs and concerns
Systems Thinking
- Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Required Skills and ExperienceEducation:
- Secondary education with training or certificate in the relevant field of logistics, audio visuals, media technology, design or ICT is required.
- University degree (Bachelor’s degree) in relevant field (logistics, audio visuals, media technology, design or ICT) is desirable, but is not a requirement.
Experience:
- A minimum of 5 years (with secondary education or relevant certificate) or 2 years (with bachelor’s degree) of experience conference and event support, technical/logistical operations, media technology/design or ICT.
- Experience in working in physically demanding environments, manual setup and handling of conferencing equipment and furniture is required.
- Experience in at least two of the following five areas is required:
- Proficiency in digital tools and platforms, including standard office applications (Microsoft office, email/calendar systems); Basic IT troubleshooting.
- Content Management Systems (CMS) such as Drupal; Digital signage systems and internal communications platforms.
- Experience with video editing and post-production tasks, including video editing software (Abode Photoshop, Illustrator) and Knowledge of picture editing tools.
- Experience with User Experience (UX) principles and design.
- Knowledge of audiovisual systems and equipment installation.
- Experience in supporting conferences or events, including hands-on support for venue setup is an asset.
- Knowledge of UN Administrative rules, processes and procedures is an asset
- Experience in working in a multicultural and multilingual environment is an asset.
- Experience in Customer service is an asset.
- Experience in working with external service providers is an asset.
Language Requirements:
- Fluence in English and German is required.
- Knowledge of another UN official language is an asset.
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.Disclaimer
- Only short-listed applicants will be contacted.
- The successful candidate will hold a UNDP letter of appointment.
- This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.
Equal opportunityAs an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.Sexual harassment, exploitation, and abuse of authorityUNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.ProbationFor all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.Right to select multiple candidatesUNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.Scam alertUNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
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