Présentation du Poste : Associate Director, Client Journey

Entreprise : Standard Chartered

Standard Chartered est une banque internationale qui se distingue par sa capacité à agir rapidement tout en ayant un impact significatif sur ses clients et ses communautés. Avec plus de 170 ans d’expérience, l’entreprise s’engage à faire la différence et à améliorer constamment ses services. Ce poste d’Associate Director, Client Journey représente une occasion unique de rejoindre une organisation qui valorise l’inclusion et l’intégrité dans ses pratiques commerciales.

Description du Poste

Titre du poste : Associate Director, Client Journey
Localisation : 上海市
Date de publication : 19 juin 2025

Résumé du Poste

Le candidat retenu aura pour mission principale de soutenir la conception et la livraison d’une expérience client cible dans le domaine de la gestion de patrimoine (Wealth Management – WM). Ce rôle se concentre sur la stimulation de la croissance des ventes à travers des initiatives frontalières.

Responsabilités Principales

• Stratégie d’engagement client : Conception et mise en œuvre d’une proposition de valeur pour le client WM, en utilisant des insights du marché et des benchmarks concurrentiels.
• Exécution des initiatives : Coordination et exécution des initiatives d’engagement du client conformément à la feuille de route du parcours client.
• Analyse de la performance : Développement d’analyses et d’insights sur les initiatives d’engagement, suivi des indicateurs clés de performance (KPI) et d’objectifs de résultats (OKR).
• Conformité et Gouvernance : Assurer que toutes les livrables respectent le cadre de sécurité, de gouvernance et de conformité du groupe.

Qualités Requises

• Expérience dans la proposition de valeur pour les clients WM.
• Capacité à utiliser des données et des analyses pour stimuler l’engagement client.
• Compétences en gestion de projet et en livraison de changement.

Engagement Éthique et Inclusion

Standard Chartered insiste sur l’importance d’un comportement exemplaire, adhérant au Code de conduite du groupe. Le candidat doit démontrer une compréhension approfondie des lois, réglementations et directives applicables, tout en prenant la responsabilité personnelle des normes éthiques. L’inclusion et la diversité sont centralisées dans la mission de l’entreprise, favorisant un environnement où chaque employé peut s’épanouir.

Conditions et Avantages

En conformité avec sa Charte de rémunération équitable, Standard Chartered propose un salaire compétitif et des avantages pour soutenir le bien-être mental, physique, financier et social de ses employés. Cela inclut :

• Des contributions pour la retraite, ainsi que des assurances santé et vie.
• Des congés comprenant un congé parental, des congés sabbatiques et d’autres types de congés.
• Des options de travail flexible et un soutien proactif en matière de bien-être.

Conclusion

Le poste d’Associate Director, Client Journey chez Standard Chartered est une opportunité pour les professionnels expérimentés de contribuer significativement à la stratégie d’engagement client dans un environnement dynamique. Si vous recherchez un rôle qui allie mission sociale et développement professionnel, Standar Chartered vous invite à postuler.

Postulez dès maintenant !

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📅 Date de publication de l’offre : Thu, 19 Jun 2025 02:18:19 GMT

🏢 Entreprise : Standard Chartered

📍 Lieu : 上海市

💼 Intitulé du poste : Associate Director, Client Journey

💶 Rémunération proposée :

📝 Description du poste : Job Summary

• Support the design and delivery of the target WM Client Journey in conjunction with the Head of Client Journey- focussed on boosting sales growth through frontline related initiatives
• Design, drive and manage deliverables to ensure key OKR and ROI thresholds are effectively met.

RESPONSIBILITIESSupport & execute the business strategy

• Support the design and delivery of the target Wealth Management (WM) Client Journey in conjunction with the Head of Client Journey and other team members – focused on client deepening and acquisition.
• Drive business through effective WM client engagement strategies, campaigns, seminars, events, partnership collaborations, marketing propositions.
• Design, drive and manage deliverables to ensure key OKR and ROI thresholds are effectively met.

Client engagement strategy and execution

• Develop and execute the WM client value proposition and the WM presence within the client engagement protocol within each segment through use of market / client insights and competitor benchmarking to uplift WM client deepening and new WM client acquisition
• Support the definition of the direct sales client journey and roadmap and drive the implementation
• Deliver client engagement initiatives in line with the client journey roadmap, the expected deepening and acquisition OKRs, ROI and business outcomes in collaboration with Marketing, Affluent and Product teams
• End to end development, co-ordination, fulfilment, and approval of client campaigns/events. Ensure alignment between impacted teams
• Develop and manage critical reporting to ensure deliverables, KPIs, OKRs are effectively met

Advisory & needs driven client engagement

• Deliver insight-led client journey client engagement initiatives to drive the business model towards an advisory driven business and foster sales growth through insight-led engagement
• Leverage house view and investment strategy resources to deliver insight driven client engagement

Performance and insights

• Develop analysis, insights on client engagement initiatives to develop recommendation plan to deepen client relationship with WM, uplift client active rate and drive revenue uplift
• Set and monitor market positioning and brand recognition benchmarks vs. competition
• Continuously monitor outcomes and identify areas of opportunities and improvement.

Governance, risk management, regulatory & business conduct

• Ensure all deliverables are designed, planned and executed within the Group’s security, governance, risk and compliance framework and controls.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• This role is fast paced and expanding based on market conditions, business performance and bank strategy therefore requires the individual to be adaptable to evolving responsibilities.
• If any key investment is required to be made to uplift digital capabilities, this role would be required to take on agile product owner and project business owner responsibilities.

Key Stakeholders

• Segment teams, Frontline management, WM product teams, CABM team, Analytics and SBIM teams, Technical teams, L&C, CE teams,
• External partners

Accountable for Consumer Rights Protection Requirements

• Fully comply with all the regulatory requirements related to Consumer Rights Protection, uphold the robust mindset of Consumer Rights Protection, complete the Consumer Rights Protection themed training and workshop in due course, prevent the potential infringements of consumer rights, participate the public education, EV or other activities to uplift the public awareness about Consumer Rights Protection

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and ExperienceWM client proposition experience
WM client value propositions & delivery of client initiatives
Understanding of WM client journey
Project & change delivery
Ability to leverage data and analytics to drive effective client engagement propositions and sales performanceQualificationsAdd relevant qualifications, if required for the role.About Standard CharteredWe’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

31800

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