Senior Manager, HR Digital Risk & Program Management
Canada
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Offre d’Emploi : Senior Manager, HR Digital Risk & Program Management chez Royal Bank of Canada

Présentation Générale

Localisation : Toronto, ON
Type d’emploi : Temps plein
Date de publication : 08 Juillet 2025
Date limite de candidature : 22 Juillet 2025

Description du Poste

RBC (Royal Bank of Canada) propose une opportunité captivante pour le poste de Senior Manager, HR Digital Risk & Program Management au sein de son équipe des HR Digital Solutions. Ce rôle stratégique et opérationnel est essentiel pour renforcer la gestion des risques, la supervision des fournisseurs et la discipline de livraison à travers le portefeuille technologique des ressources humaines.

Objectifs et Missions

Les responsabilités clés incluent :

  • Gestion des Risques et Gouvernance :

    • Point de contact principal entre l’équipe HRDS et les lignes de défense en matière de risque, garantissant la conformité avec les politiques d’entreprise.
    • Mise à jour régulière de l’Auto-évaluation des Risques et Contrôles (RCSA) et du Plan d’Impact sur l’Environnement d’Affaires (BEIE).
    • Gestion des risques liés aux systèmes RH et collaboration étroite avec les propriétaires de produits et les responsables d’application.

  • Gestion des Fournisseurs :

    • Soutien à l’ensemble du cycle de vie des relations fournisseurs, y compris la gestion des renouvellements et de la conformité budgétaire.
    • Surveillance des niveaux de service des fournisseurs et documentation des accords contractuels.

  • Gestion de Programmes et Exécution Opérationnelle :

    • Coordination des programmes récurrents, comme les mises à jour semi-annuelles de Workday.
    • Révision des accès et des contacts de support pour garantir la gouvernance.

Compétences et Qualifications Requises

Exigences fondamentales :

  • Plus de 7 ans d’expérience dans les domaines de la technologie RH, de la gestion des risques informatiques ou de la gestion de programmes numériques.
  • Compréhension approfondie des technologies RH telles que Workday et leur lien avec les processus d’affaires.
  • Connaissances en matière de risques d’entreprise, notamment en ce qui concerne la confidentialité et la continuité des activités.
  • Excellentes compétences en communication et en gestion des relations, capables de collaborer avec des équipes interfonctionnelles et de naviguer dans des groupes d’intérêt complexes.

Pourquoi Rejoindre RBC ?

Travailler chez RBC, c’est faire face à des défis enrichissants avec la possibilité d’apporter un impact réel. L’entreprise offre un programme complet de récompenses comprenant des primes et des avantages flexibles, favorisant le développement professionnel à travers du coaching et des opportunités variées.

RBC s’engage également à créer un environnement de travail inclusif, respectueux et basé sur l’égalité des chances, essentielle à sa croissance et à son succès. Les politiques et programmes instaurés visent à garantir que chaque employé se sente soutenu et valorisé.

Postulez dès Maintenant

Pour les candidats intéressés, il est conseillé d’envoyer leur candidature avant la date limite mentionnée. Postulez ici !

Engagement envers la Diversité et l’Inclusion

RBC valorise la diversité et s’engage à créer un lieu de travail inclusif où chacun peut contribuer et prospérer. La banque met un point d’honneur à respecter des politiques et des pratiques qui favorisent une culture d’égalité des chances, essentielle à la réussite collective.

Cette offre est une occasion enrichissante pour les professionnels souhaitant évoluer dans un cadre dynamique et innovant.

📅 Date de publication de l’offre : Tue, 08 Jul 2025 23:53:06 GMT

🏢 Entreprise : Royal Bank of Canada

📍 Lieu : Toronto, ON

💼 Intitulé du poste : Senior Manager, HR Digital Risk & Program Management

💶 Rémunération proposée :

📝 Description du poste : Job SummaryJob DescriptionWhat is the Opportunity?RBC offers an exciting role as a strategic and execution-oriented Senior Manager, HR Digital Risk & Program Delivery to join our HR Digital Solutions (HRDS) team. In this role, you will play a key part in strengthening risk management, vendor oversight, and delivery discipline across our HR technology portfolio. You will work at the intersection of digital enablement, operational resilience, and enterprise compliance – helping ensure that the HR digital platforms and tools are reliable, compliant, and delivering value.What will you do?Risk Management & GovernanceAct as the primary contact point between the HRDS team and 1b & 2nd Line of Defense (i.e., HR Risk & Compliance team, Group Risk Management, Enterprise Compliance, Risk Centres of Governance etc.), monitoring evolving enterprise risk policies and industry standards and ensuring the requirements are interpreted and communicated to the HRDS team.Lead the completion, update, and regular review of the Risk and Control Self-Assessment (RCSA) and Business Environment Impact Evaluation (BEIE) to maintain an accurate risk profile for the HRDS team.Support the maintenance of the Business Continuity Plan (BCP) to ensure operational resilience for the HRDS team.Serve as the Risk Manager for the key HR systems managed by the HRDS team; Build strong working knowledge of supported systems and lead the end-to-end risk management activities in close partnership with Product Owners/ App Custodians (i.e., Risk Owners), ensuring risk obligations are met across all applicable risk areas.Manage outstanding risk issues and support Product Owners/ App Custodians in operationalizing risk controls, ensuring no past due risk or audit issues.Collaborate with Product Owners/ App Custodians to identify and assess risks associated with changes, upgrades/ releases, or the introduction of new digital capabilities.Lead the risk review processes to ensure ethical, secure, and responsible adoption of emerging digital capabilities (e.g., automation, AI).Lead the risk review processes for vendor-provided professional services, ensuring all applicable risk areas are assessed and documented in accordance with RBC enterprise requirements.Support the HRDS team/ Risk Owners in responding to internal or external audits by communicating with auditors, coordinating evidence collection, completing supporting documentation, and tracking follow-up on remediation actions.Foster risk awareness and create guiding materials and reference resources (e.g., foundational information for the supported systems and commonly required risk-related information) to build risk capability within the HRDS team.Vendor ManagementSupport the vendor relationship lifecycle for the key HR systems managed by the HRDS team, including administrative support for contract renewals and amendments in collaboration with Procurement, Legal, and Finance teams.Manage invoice processing and budget tracking activities, ensuring timely completion and accuracy of cost centre reporting.Monitor and track vendor service levels, surfacing issues related to non-performance, missed SLAs, or delivery delays.Gather App Custodians’ feedback and input to prepare for vendor performance discussions and reviews.Maintain documentation for vendor contacts, renewal dates, pricing, and service coverage as part of operational readiness and compliance.Program Management & Operational ExecutionManage and coordinate recurring programs such as Workday semi-annual releases, ensuring stakeholder engagement and high-quality delivery.Provide support for escalated enterprise digital HR issues, ensuring prompt risk reporting as needed.Review and update Workday Named Support Contacts, Workday Community, and SharePoint user access, ensuring access governance aligns with team roles and audit expectations.What do you need to succeed?Must have:7+ years in HR technology, IT risk management, digital program management, or a related field.Strong understanding of HR technologies and platforms (e.g., Workday, Phenom), including how they support HR business processes.Demonstrated knowledge of enterprise risk areas (privacy risk, third-party risk, business continuity risk etc.), particularly related to digital compliance and governance (IT risk, model risk etc.).Experience supporting control documentation, audit evidence gathering, and issue remediation tracking.Proven ability to interpret risk and compliance requirements and translate them into actionable steps for business and technical teams.Experience working with technology program delivery and technology vendor management.Excellent communication and relationship management skills, with the ability to collaborate with cross-functional teams (across business, technology, and risk) and navigate complex stakeholder groups.Known as a problem solver or a doer with strong critical thinking and execution skills – able to navigate ambiguity, break down complex issues, and push actions forward with persistence.Demonstrated agility and adaptability, with the ability to navigate and adapt to evolving priorities.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.A world-class training program in financial services.Opportunities to do challenging work.Job Skills Adaptability, Adaptability, Audits Compliance, Business Continuity Management (BCM), Communication, Compliance Risk Management, Critical Thinking, Cross-Functional Collaboration, Data Gathering Analysis, Decision Making, Highly Result Oriented, Human Resources (HR) Technology, Information Technology (IT) Risk, Information Technology (IT) Risk Management, Internal Control Documentation, Internal Controls, Operational Risk Management, Problem Solving, Program Delivery Management, Relationship Management, Risk Compliance, Risk Control, Risk Management Analysis, Risk Policies, Risk Reporting {+ 1 more}Additional Job DetailsAddress: 20 KING ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: HUMAN RESOURCES & BMCCJob Type: RegularPay Type: SalariedPosted Date: 2025-07-07Application Deadline: 2025-07-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

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