CE Service Operation Executive

Emploi Arabie Saoudite

Titre du poste : CE Service Operation Executive

Entreprise : Samsung

Description du poste : Position SummaryWe are looking for a dynamic and detail-oriented Service Operation Executive for our Consumer Electronics (CE) Service division. The ideal candidate will be responsible for end-to-end coordination with service partners, ensuring timely closure of service requests, and generating high-quality performance reports. This role demands strong analytical skills, hands-on experience in Excel automation, and data visualization using Tableau and PowerPoint.Role and Responsibilities

• Coordinate with multiple service partners to ensure timely execution and closure of all service requests.
• Daily tracking and follow-up with field teams/technicians/partners to meet SLA timelines.
• Maintain and update the service operations tracker with accuracy.
• Develop and automate daily, weekly, and monthly reports using advanced Excel functions (Pivot Tables, Power Query, Macros, etc.).
• Design and maintain dashboards in Tableau for real-time monitoring of KPIs and performance metrics.
• Analyze large datasets to identify trends, gaps, and actionable insights to improve service efficiency.
• Prepare structured and visually impactful PowerPoint presentations for leadership reporting.
• Maintain detailed documentation of service KPIs, issue trends, and partner performance.
• Collaborate with internal departments such as logistics, call centers, and technical support for seamless service flow.
• Support in driving initiatives for service quality improvement and process optimization.

Skills and Qualifications

• Graduate in any stream; preference will be given to candidates with technical or data-related background.
• 2+ years of experience in service operations, preferably in the consumer electronics or appliance industry.
• Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Data Validation, VBA Script, Power Query).
• Strong knowledge of Tableau dashboard creation and maintenance.
• Experience in preparing PowerPoint presentations based on big data and service reports.
• Familiarity with data handling, cleaning, and analysis techniques.
• Excellent communication and coordination skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving mindset and attention to detail.
• Experience with service CRM systems (e.g., Salesforce, SAP, Service max, etc.)
• Knowledge of SQL or Python for data extraction and processing.
• Understanding of field service operations and service partner management.

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Salaire attendu :

Localisation : الرياض

Date du poste : Tue, 13 May 2025 22:23:34 GMT

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