Charging Operations Senior Specialist (Ankara)
Emploi à Vodafone en Turquie : Chargé(e) des opérations de facturation
Titre du poste
Charging Operations Senior Specialist (Ankara)
Présentation de l’entreprise
Vodafone est un acteur majeur international dans les domaines des télécommunications, de l’e-commerce, du gaming, des assurances, de la télévision, de la technologie financière et des systèmes de paiement, opérant dans 21 pays. Avec plus de 90 000 collaborateurs, Vodafone se positionne comme un centre d’excellence global qui promeut la digitalisation et l’innovation dans le secteur.
Valeurs et environnement de travail
Au sein de Vodafone, l’accent est mis sur une culture d’entreprise inclusive et agile, où chaque collaborateur est encouragé à exprimer ses idées. La société propose un modèle de travail hybride, favorisant la flexibilité avec des après-midis sans réunion, appelées #CumaKafası, pour permettre le développement personnel.
Contexte du poste
Le rôle de Chargé(e) des opérations de facturation est crucial pour élaborer et maintenir les principes opérationnels des systèmes de facturation. Ce poste implique des tâches variées allant de la coordination de projets à l’évaluation des exigences opérationnelles et à la recherche d’opportunités d’automatisation.
Responsabilités clés
Assurer l’opérationnalisation et l’alignement des services de facturation :
- Garantir le bon fonctionnement des services et coordonner les flux inter-domaines.
- Fournir un support technique de niveau expert pour diagnostiquer et résoudre les problèmes de service.
- Prendre en charge l’expérience client et veiller à la qualité des performances des services offerts.
Contribuer activement aux tâches techniques :
- Participer à l’analyse des performances des produits de facturation, déployer les infrastructures nécessaires et optimiser les performances.
- Proposer des solutions optimales pour les problèmes d’intégration et de performance.
Garantir la conformité et la standardisation :
- Participer à des audits internes et externes ainsi qu’à la mise en conformité des systèmes de facturation.
- Élaborer des plans de continuité d’activité et de redondance des sites pour assurer la disponibilité des services.
Profil recherché
Ce poste requiert un niveau d’expertise technique significatif dans les domaines suivants :
- Une formation universitaire en informatique, électronique, télécommunications ou dans un domaine similaire.
- Une expérience substantielle dans les infrastructures IT et télécoms, ainsi qu’en gestion des incidents et analyse des causes profondes.
- Une maîtrise des outils de base de données, notamment Oracle, et de langages de programmation comme SQL et PL/SQL.
Conditions de travail et avantages
Vodafone offre un modèle de travail hybride, garantissant flexibilité et équilibre entre vie professionnelle et personnelle. Parmi les avantages, on trouve :
- Un programme de bénéfices flexibles (Vflexy).
- Une allocation pour kit de travail ergonomique.
- Des services d’assistance psychologique et une couverture de santé complète.
Postuler pour ce poste
Pour en savoir plus sur Vodafone et postuler à cette offre, visitez le site web de l’entreprise ou ses réseaux sociaux.
Engagement en matière de diversité et d’inclusion
Vodafone s’engage à promouvoir l’égalité des chances et à garantir un environnement de travail exempt de discrimination. Les candidatures sont encouragées, indépendamment de l’origine, du genre ou de tout autre critère.
En postulant, vous acceptez également la politique de confidentialité de Vodafone concernant vos données personnelles.
📅 Date de publication de l’offre : Fri, 13 Jun 2025 06:10:16 GMT
🏢 Entreprise :
📍 Lieu : Ankara
💼 Intitulé du poste : Charging Operations Senior Specialist (Ankara)
💶 Rémunération proposée :
📝 Description du poste : What you’ll doYour dream job does exist.Discover it at Vodafone!Join our journey as we connect for a better future. Ready?We are looking for a Charging Operations ExpertFirst things first: Our Brand.We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.We are proud to export our successful practices abroad, while transferring our global know-how to our country.We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.Our Spirit, Our Way.Here are the key behaviours that help us bring our Spirit and Purpose to life:
- Earn customer loyalty: Small things do matter.
- Experiment, learn fast: Just take the chance.
- Create the future: That’s possible.
- Get it done, together: It’s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.We are proud to have the most flexible #hybrid way of working in Turkey.Together with your team, you can decide which days to come to the office depending on your work requirements.Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.Why is this role really critical to us?Determines operations principles for Charging Systems. Performs operations tasks. Provides inter-domain alignment for operations flows. Coordinates projects and assesses architecture for operational requirements. Follows dimensioning and budgeting related tasks. Applies devops rules and searches for automation opportunities. We are looking for you if you haveHow will you spend your time at Vodafone?
- Ensures successful operation, coordination and inter-domain alignment of charging operation services.
- Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging operation service issues
- As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.
- Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains
- Actively contributes to the troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations.
- Identifies dimensioning, performance and integration issues and proposes optimal solutions.
- Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.
- Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.
- Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.
- Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
- Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
- Provides standardization / automation of technical processes.
- Deploys new products and services.
- Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
- Reports to stakeholders on product performance and supplier/partner performance.
- Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Charging Systems with related standards.
- Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.
- Contributes preparation of Charging Operations budget according to requirements for run, grow and transform scenarios.
You are just the person we’ve been looking for, if you have:
- Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
- Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products and services for postpaid, prepaid and convergent structures
- High level of expertise in service incident handling, troubleshooting and root cause analysis.
- Experience of handling high frequency streaming data for real time analysis and reporting.
- Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
- Good command of English.
- Good understanding of multi-discipline telecommunications big picture.
- Significant experience in using SQL , PL/SQL .
- Significant experience in UNIX and shell scripting.
- Significant knowledge of Oracle database administration.
- Ability to use analytics, network security, network monitoring and administration software programs.
- Ability to work in flexible work hours under pressure and tight deadlines.
- Having strong coordination, analytical and communication skills.
- Experience in benchmarking and budgeting.
- Strong solution design and solution architecture skills.
Get to know usIf you want to know more about us and what we do, then visit our website: www.vodafone.com.trhttps://www.vodafone.com.tr/insan-kaynaklariInstagram: https://www.instagram.com/vodafonekariyer/Youtube: https://www.youtube.com/user/VFTurkiyeThis role has a #Hybrid working modelWait for it: Our benefits!We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!#LI-HybridData PrivacyBy applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.
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