Opportunité d’Emploi : Hotel Manager chez The Ritz-Carlton en Chine
Présentation Générale
L’annonce diffusée par **The Ritz-Carlton** met en lumière une **opportunité intéressante** pour les professionnels du secteur hôtelier. Le poste à pourvoir est celui de **Hotel Manager**, à Beijing, en Chine. Ce rôle stratégique est déterminant pour la gestion et l’excellence opérationnelle de l’établissement, garantissant ainsi une expérience inégalée aux clients.
Description du Poste
Le/La **Hotel Manager** est le leader stratégique des opérations de la propriété. En cas d’absence, il/elle assume les responsabilités du directeur général. Ses **domains de responsabilité** englobent :
- Réception
- Magasins de détail
- Centre de loisirs/fitness
- Services de nettoyage
- Sécurité et prévention des pertes
- Ingénierie et maintenance
- Restauration et événements
Ce poste requiert une collaboration étroite avec les membres du Comité Exécutif et les chefs de départements afin de développer et mettre en œuvre la stratégie opérationnelle alignée sur les valeurs de la marque.
Profil du Candidat
Pour postuler à ce poste, les candidats doivent répondre aux **critères suivants** :
-
Diplôme de 2 ans d’université en Administration des affaires, Gestion Hôtelière, ou domaine connexe, avec 8 ans d’expérience dans les opérations de gestion, ventes et marketing ;
OU
-
Diplôme de 4 ans en Administration des affaires, Gestion Hôtelière, ou domaine connexe, avec 6 ans d’expérience dans les opérations, les ventes ou un domaine professionnel connexe.
Activités Clés du Poste
- Gestion de la Rentabilité : Cette fonction implique le suivi des résultats financiers et l’élaboration de stratégies visant à maximiser la performance financière tout en maintenant la satisfaction des clients et des employés.
- Amélioration des Opérations : Le/la candidat(e) devra s’efforcer d’améliorer la performance des services et communiquer des objectifs clairs pour atteindre les résultats souhaités.
- Leadership d’Équipe : Un bon leader crée une vision claire pour la livraison des produits et services, en promouvant les valeurs de la marque et en assurant un traitement équitable des employés.
- Ressources Humaines : Le/la manager devra superviser le comportement des employés, mener des évaluations de performance et établir un environnement de travail motivant pour le personnel.
Diversité et Inclusion
**The Ritz-Carlton** se déclare fier d’être un employeur garantissant l’égalité des chances. L’entreprise valorise la diversité et l’inclusion, reconnaissant l’importance des différentes cultures, talents et expériences qui composent son équipe.
Éthique Professionnelle
Il est impératif de noter que ce type de poste dans l’industrie hôtelière exige des qualifications spécifiques ainsi qu’une expérience considérable. Il est essentiel d’aborder cette opportunité avec une perspective réaliste et éthique. Toute publicité liée à l’emploi devrait être claire, précise et ne pas induire les candidats en erreur.
Informations Pratiques
– **Salaire :** À discuter lors de l’entretien.
– **Localisation :** 北京市, Chine.
– **Date de Publication de l’Offre :** Mercredi, 28 Mai 2025.
Pour les intéressés, il est possible de postuler dès maintenant.
(Note : Les candidats doivent toujours effectuer des recherches approfondies sur l’entreprise et le poste avant de soumettre leur candidature.)
📅 Date de publication de l’offre : Wed, 28 May 2025 04:38:54 GMT
🏢 Entreprise : The Ritz-Carlton
📍 Lieu : 北京市
💼 Intitulé du poste : Hotel Manager
💶 Rémunération proposée :
📝 Description du poste : Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.CANDIDATE PROFILEEducation and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
OR
- 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIESManaging Profitability and Departmental Budgets
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
- Establishes a vision for product and service delivery on property.
- Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.
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