Poste de Responsable de Magasin chez Hermès à l’Aéroport de Guangzhou
Présentation de l’entreprise
Hermès, une maison française indépendante et familiale, est reconnue pour sa création, son artisanat et la vente d’objets de haute qualité depuis 1837. Avec près de 23 200 employés à travers le monde, Hermès valorise la liberté et l’autonomie de chacun au sein de sa structure, tout en conservant des standards d’excellence. L’entreprise est également impliquée dans la transmission de savoir-faire exceptionnel et le respect des ressources humaines et matérielles.
Description du poste
Le poste de Store Manager (Responsable de Magasin) à l’aéroport de Guangzhou implique de nombreuses responsabilités dans le cadre de la gestion du magasin et des performances de vente.
Responsabilités principales
Gestion des performances et des opérations :
- Superviser le résultat financier (P&L) et le développement des ventes.
- Préparer des rapports sur les performances, analyser les ventes et établir des plans d’action.
- Gérer l’approvisionnement en fonction des besoins des clients et des objectifs de ventes.
- Coordonner les opérations administratives, de manière à respecter les procédures internes.
- Assurer une maintenance appropriée du magasin, tout en respectant le budget.
Gestion d’équipe :
- Définir des objectifs clairs pour l’équipe et fournir des retours constructifs.
- Cultiver un esprit d’équipe positif et assurer la formation continue des employés.
- Gérer les recrutements et assurer l’intégration des nouveaux membres de l’équipe.
Gestion de la relation client :
- Offrir un service client d’excellence et veiller à ce que les normes Hermès soient respectées.
- Gestion des réclamations clients, et développement d’un portefeuille de clients fidèles.
Visibilité et communication publique :
- Représenter la marque Hermès auprès des clients et lors d’événements locaux.
- Assurer une communication claire entre l’équipe de vente et les parties prenantes.
Profil recherché
Le candidat idéal devra posséder au moins 8 ans d’expérience en gestion, de préférence dans le secteur du luxe ou de la mode haut de gamme, avec une connaissance du milieu aéroportuaire. Les qualités requises incluent :
- Sens aigu des affaires : Capacité à piloter la performance et le service client de manière dynamique.
- Compétences interpersonnelles : Aptitude à construire des relations professionnelles solides dans un environnement multiculturel.
- Résilience : Capacité à évoluer sous pression et à prioriser les tâches efficacement.
Conditions de travail
Le poste est situé à Guangzhou, Guangdong, avec une exigence de disponibilité pour travailler en horaires décalés, y compris les week-ends et les jours fériés. Une maîtrise de l’anglais et du mandarin est indispensable, le français étant un atout supplémentaire.
Salaire : À négocier, en fonction des compétences et de l’expérience.
Conclusion
Cette offre d’emploi représente une opportunité unique pour un professionnel du secteur de la vente au détail, désireux de rejoindre une marque emblématique comme Hermès et d’évoluer dans un environnement international dynamique.
Postulez dès maintenant pour saisir cette chance d’intégrer une maison qui valorise exécution et excellence dans chaque interaction.
📅 Date de publication de l’offre : Thu, 17 Jul 2025 05:56:06 GMT
🏢 Entreprise : Hermès
📍 Lieu : 广东省广州市
💼 Intitulé du poste : Store Manager, Guangzhou Airport
💶 Rémunération proposée :
📝 Description du poste : Job Category: Retail – ManagementDegree Level: High School Diploma / A LevelsJob Description:MAIN DUTIESPerformance & Operations management
- Manage P&L
- Plan the development of sales in your boutique and control expenses
- Follow-up store performance (sales, stock level, shrink rate), prepare reports and contribute to define and implement action plans with Area Store Manager and Retail Director (e.g. specific incentives, clientelling actions…)
- Manage store buying’s
- Implement a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
- Identify client needs and adjust buys accordingly
- Monitor stocks on a regular basis (reorders and transfers) in cooperation with sales teams and subsidiary to increase the sales and keep a financially healthy stock level
- Ensure that back office is efficiently operated
- Ensure stocks are well organized
- Ensure process are well executed (deliveries, ticketing, transfers, etc.)
- Coordinate stockist daily operations (deliveries, spot check and biannual counts, transfers)
- Ensure that all company’s procedures and systems are clearly understood, followed, and run smoothly
- Become familiar and comply with the internal control policies
- Follow up compliance with company’s procedures
- Ensure proper maintenance and renovation works, in line with the agreed budget
- Follow up administrative process (e.g. till checks, orders)
- Coordinate the roll-out of central projects / tools in the store (e.g. digital projects notably H-pad)
Team management
- Manage his/her team:
- Set objectives, provides clear expectations with team giving timely feedback, evaluating performance, and seeking continuous improvement
- Observe teams on the floor and provide ongoing feedback
- Organize work within the team, delegate tasks as needed
- Communicate key information to teams, notably during morning briefing
- Create a sense of team spirit, discipline, and mutual respect, as well as dedication and loyalty to the company
- Motivate teams, recognize individual and team efforts
- Oversee grooming
- Handle disciplinary matters and escalate as needed to HR
- Ensure team self-development
- Conduct direct reports reviews (appraisals)
- Be responsible for all staff induction including training and development
- Address concerns of individuals in a professional and well-balanced way
- Coordinate with Admin for roster and vacations
- Conduct recruitments in cooperation with Head Office
- Ensure the consistency of the store organization
Front office management
- Manage and monitor floor operations
- Welcome clients
- Ensure resources on the sales floors are allocated in coherence with clients flows
- Organize management back-ups
- Drive sales performance
- Assist teams occasionally in the selling process and front-office operations (return, exchange, tax free, etc.)
- Encourage teams to develop linked-and cross-selling
- Ensure that floor is operated in consistence with company’s standards (clients greeting, allocation of sales associate by area, breaks management, etc.)
- Follow up that sales teams reach their targets (budget, incentives)
- Ensure a high standard of customer service within the store
- Ensure that clients are continuously greeted in coherence with Hermès standards
- Motivate team members to provide an excellent service to each individual
- Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
- Handle customer complaints (level 2) and be a strong support to the team in case of conflicts
- Ensure sales team have an extensive knowledge of Hermès culture and products
- Maintain its client portfolio and identify client development opportunities
- Oversee CRM activities (incl. ensuring database accuracy) and clientelling actions
- Ensure the excellence of aftersales service
- Ensure the excellence of Visual Merchandising
- Assess continuously product presentation in the boutique
- Identify opportunities for putting forward specific products
- Train the sales team to develop proper merchandising skills, in line with the visual merchandising guidelines
Communication and public relations
- Represent Hermès to existing and potential customers
- Be fully aware of the communication plan and to ensure that the sales team is properly informed of all relevant activity
- Participate to local events within and outside the store
- Fully assist the Communication teams to implement any activity in relations with your store
PERFORMANCE INDICATORS
- Budget objectives
- Sales (mix, growth, etc.)
- Client recruitment
- Shrinkage rate
- Level of stock (MOS)
- Sell through
- Qualitative
- Mystery shopping results
- Motivation and implication of sales teams
- Kind and challenging management
- Ability to coordinate teams
- Role model
PROFILE
- At least 8 years of relevant management experience in retail, preferably in luxury industry / high-end fashion, airport experience is a plus
- Strong business sense with an ability to drive performance and lead customer service
- Strong management skills and ability to lead a team, with strong organizational and coaching skills (strong leadership, excellent interpersonal and communication skills, organized, ability to delegate, step back, liaise with corporate)
- Good communication and networking skills, able to build good professional working relationships demonstrating the ability to work across cultures
- Proactive, results-driven individual, demonstrating initiative and commercial creativity
- Operationally sound to ensure tight process and procedures, diligent in reporting data and utilizing data within the store
- Ability to work under pressure and prioritize, driving business improvements and delivering objectives
- An appreciation of the style and elegance of the house reflecting this in personal presentation
- Computer skills : MS office
- Excellent spoken and written English and Mandarin, French is a plus
- Able to work shifts/weekends and public holidays
About Us:« A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world »
🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.
🌍 Retrouvez d’autres offres sur artia13.world
