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Titre du poste : Client Services Representative
Entreprise :
Description du poste : Detalhes da VagaEscolaridade Não InformadoSegmento Não InformadoSalário Não InformadoÁrea de AtuaçãoDiversos / OutrosO que você irá fazer
- We are fuelled by values that bring us all together and are united by a collective passion to make a difference.
- We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working while encouraging effective collaboration and accountability.
- Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets.
- Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets.
- Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.
- We are making a difference.
- Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence.
- The markets we serve are central to how economies work and are essential for our lives.
- By doing this, Fastmarkets helps our customers build a more sustainable world.
- We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.
- Most importantly, we are fuelled by our teams that, across the globe, making the amazing possible.
- With a deep sense of purpose and belonging, we are building an extraordinary future – together.
- If you would like to help build the future, we hope you will join us on our journey.
- Fastmarkets was founded in 1913 (as Metal Bulletin) and is a privately held UK-registered company.
- It is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies**About the Role**To contribute to this team, we are seeking a proactive Client Services Rep.
- , someone that recognizes the importance of providing first-class support to clients while ensuring internal SLAs are maintained.
- Client Services will work closely with the Customer Success Team and Sales Operations Team to refine pre and post-contract processes including but not limited to invoicing, cash collection, cash allocation fulfillment and access.
- They will work closely with the Client Services Manager to assist in projects that will improve our processes and systems including testing and QA activities as needed.
- **_Principle Accountabilities_**- Providing the highest service level and working to exceed our clients expectations- Following client issues through to resolution by listening, understanding and determining the right path for resolution including engaging internal teams across the organization- Maintaining data quality and accuracy in a variety of systems including Fastmarkets CRM, Finance and Fulfilment systems- Creation and upkeep of client account, order, user, details across all systems involved in the Order to Cash process including CRM, Finance and fulfilment systems- Granting and removing contractually agreed upon access as needed or as informed by instances of non-payment, non-renewal or user, order and account changes- Completing timely allocation of payments as part of the order to cash process- Resolving any product, order user and account discrepancies- Serve as primary point of contact for internal customers, including Sales, Sales Operations, Finance and other teams executing as needed to additionally support client needs- Troubleshooting customer issues and advocating on their behalf by engaging IT, CRM and other internal teams to resolve issues; includes testing and QAactivities in designated environments- Manage support of processes that facilitate clients ability to engage us for business including vendor requests- Assisting or driving ad hoc projects to update and/or improve existing systems or processes**About You**We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the worlds leading and most trusted price reporting, events, and intelligence service for the markets we serve.
- Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
- You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality.
- **Your Experience**We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team.
- Being a strong team player is also important as well as someone who is happy to work flexibly.
- – Previous B2B Customer or Client Service Support- Strong English reading and writing- Strong Salesforce skills- Strong attention to detail- Strong initiative and works well independently- Very strong analytical and problem-solving skills- Ability to t
Informações AdicionaisQuantidade de Vagas 1Jornada Não Informado
Salaire attendu :
Localisation : São Paulo – SP
Date du poste : Thu, 24 Apr 2025 22:54:50 GMT
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