Commercial Quality Coordinator

5 juillet 2025 Artia13 1 Views

Annonce Emploi : Commercial Quality Coordinator chez DiDi

Présentation de l’entreprise

DiDi Global Inc. se positionne comme la plateforme technologique de mobilité leader à l’échelle mondiale. Offrant une large gamme de services basés sur des applications, DiDi opère dans diverses régions tels que l’Asie-Pacifique, l’Amérique Latine et l’Afrique. Parmi ses services figurent la réservation de trajets, le transport en taxi, et la livraison de nourriture, entre autres.

DiDi s’engage à offrir des opportunités de travail flexibles aux conducteurs et partenaires de livraison, tout en collaborant avec les décideurs et l’industrie automobile pour résoudre les défis liés aux transports, à l’environnement et à l’emploi grâce à des innovations technologiques.

Présentation du poste

Le rôle de Commercial Quality Coordinator est essentiel pour garantir l’excellence opérationnelle et la standardisation des processus dans les opérations de vente internes et les partenaires BPO (Business Process Outsourcing). Ce poste allie analyse de données, gestion de la qualité et optimisation des processus, avec un impact direct sur la performance commerciale et l’expérience des partenaires.

Responsabilités clés

Conception et Gouvernance du Programme de Qualité
- Élaborer et améliorer continuellement des programmes de qualité pour les ventes internes et le service après-vente.
- Définir des normes et méthodologies de qualité, en collaborant avec les dirigeants BPO.
Suivi de Performance et Gestion des KPI
- Établir des KPI clairs et mesurables pour la qualité commerciale et la performance des BPO.
- Réaliser des audits de qualité et analyses de données pour identifier les problèmes de qualité et suggérer des améliorations.
Analyse de Données et Rapports
- Manipuler des données issues de diverses sources (CRM, bases de données internes, rapports des fournisseurs).
- Créer des dashboards opérationnels pour suivre les performances et informer les parties prenantes.
Optimisation des Processus et Amélioration Continue
- Collaborer avec diverses équipes pour analyser et redéfinir les processus commerciaux.
- Mettre en œuvre des améliorations qui augmentent la qualité et la productivité des équipes.

Qualifications recherchées

Attributs clés :

Compétences interpersonnelles fortes, résilience et intelligence émotionnelle.
Proactivité et orientation solution.
Rigueur opérationnelle et attention aux détails.

Qualifications :

Un minimum de 3 ans d’expérience dans des rôles similaires.
Diplôme en administration des affaires ou dans un domaine connexe.

Compétences souhaitées :

Expérience dans des opérations de ventes internes et gestion de la qualité.
Familiarité avec des outils de qualité et de soutien à la vente.

Engagement envers la diversité et l’inclusion

DiDi s’engage à promouvoir un environnement de travail inclusif et diversifié. L’entreprise considère la diversité comme une force et vise à garantir l’égalité des chances à tous les candidats et employés. Les décisions concernant l’emploi et l’avancement des carrières se fondent sur les besoins du poste et les qualifications des candidats, sans aucune discrimination sur la base de critères protégés par la loi.

Localisation et application

Localisation : São Paulo – SP
Date de l’annonce : 29 juin 2025

Pour en savoir plus et postuler, cliquez sur le lien suivant : Postulez dès maintenant !

L’approche de DiDi en matière d’égalité des chances et d’inclusion est à saluer, favorisant ainsi un climat de travail respectueux et équitable. Candidats potentiels, il est crucial de rester vigilant face aux pratiques de recrutement équitables et éthiques, en évaluant l’intégrité des entreprises.

📅 Date de publication de l’offre : Sun, 29 Jun 2025 23:50:02 GMT

🏢 Entreprise : DiDi

📍 Lieu : São Paulo – SP

💼 Intitulé du poste : Commercial Quality Coordinator

💶 Rémunération proposée :

📝 Description du poste : Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit:#LI-Hybrid Team Overview:The Commercial Quality Coordinator plays a critical role in driving operational excellence, process standardization, and continuous improvement within our Smart Inside Sales operations, including both in-house teams and BPO partners. This role combines data analysis, process design, quality management, and technical enablement, with a direct impact on commercial performance and partner experience.Role Responsibilities:1) Quality Program Design & GovernanceDesign, document, and continuously improve quality programs for Inside Sales and After Sales, ensuring consistency across internal teams and BPOs.Define quality standards, methodologies, and the criteria for « what good looks like » in commercial interactions (calls, chats, and workflows).Collaborate with the Quality BPO leadership to align on processes, expectations, and standards.Establish and maintain governance routines, including calibration sessions and feedback loops between internal teams and external vendors.Document and implement scalable, efficient, and standardized commercial processes to ensure consistency and operational excellence.2) Performance Monitoring & KPI ManagementDefine clear, measurable KPIs for commercial quality, BPO performance, and process adherence.Set thresholds and performance benchmarks to ensure operational consistency and data quality.Continuously monitor vendor and internal team performance through quality audits and data analysis.Conduct root cause analyses to identify the underlying drivers of quality issues, performance gaps, or process inefficiencies.Develop actionable recommendations based on performance data to drive continuous improvement.3) Data Analysis, Reporting & InsightsExtract, clean, and manipulate data from multiple sources, including CRM, internal databases, and vendor reports.Build and maintain operational and quality dashboards using tools like Excel, Google Sheets and in house toolsAnalyze trends, detect deviations, and translate data into actionable insights to drive improvements in quality and operational efficiency.Provide stakeholders with clear and concise reports that inform decision-making and track progress against targets.Generate strategic insights to proactively identify opportunities for process improvements and efficiency gains.4) Process Optimization & Continuous ImprovementWork with the teams to map, analyze, and suggest redesign on commercial processes, identifying bottlenecks, inefficiencies, and areas for optimization.Partner with cross-functional teams (CX, Product, Operations) and BPOs to implement scalable improvements that enhance quality and productivity.Diagnose skills and knowledge gaps within the Inside Sales team and BPO partners.Provide constructive, data-driven feedback to vendors and internal stakeholders to close quality gaps.Govern process changes to ensure long-term adoption and alignment with business goals.Use data-driven approaches to test, iterate, and refine quality processes.Role Qualifications:1. Key Attributes We Value:Strong interpersonal skills, resilience, and emotional intelligence.Proactive & Solution-OrientedOperational Rigor & Attention to DetailTeam-oriented mindset with proven collaboration capabilities.2. Qualifications: * 3+ years of experience in sales enablement, quality assurance or related roles.

Bachelor’s degree in Business Administration, Communications, Quality Management or related fields.

3. Preferred Skills:Experience working with Inside Sales operations, commercial quality, or operational excellence functions.Prior experience managing or collaborating with BPO vendors and outsourced operations.Familiarity with QA platforms and sales enablement tools.Ability to translate operational challenges into scalable, data-driven process improvements.4. Competencies:Analytical Thinking and problem-solvingAttention to detail and quality focusCommunication & CollaborationStakeholder ManagementProactivity, ownership, and continuous improvement mindsetWhat we really want to see in you:A professional passionate about operational excellence and team development, with the ability to diagnose processes, drive improvements, and ensure that quality is a key enabler of commercial growthEEO Statement:

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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