Concierge, Pre-Opening – The Lake Como EDITION – Season 2025

15 juin 2025 Artia13 7 Views

Emploi en Italie : Concierge, Pre-Opening – The Lake Como EDITION – Saison 2025

Une opportunité d’emploi unique

EDITION, un acteur majeur dans le secteur de l’hôtellerie de luxe, recherche un Concierge pour son nouvel établissement, The Lake Como EDITION, qui ouvrira ses portes en mai 2025 à Cadenabbia, sur les rives pittoresques du lac de Côme. Ce poste constitue une occasion exceptionnelle d’intégrer une équipe dynamique dédiée à l’excellence du service.

Description de l’hôtel

Situé au bord du lac, avec une vue imprenable sur les montagnes de Bellagio, The Lake Como EDITION allie design moderne et chaleur italienne pour offrir une expérience de luxe raffinée. L’établissement dispose de chambres et suites avec vue sur le lac, de restaurants et bars intérieurs et extérieurs, d’une piscine flottante unique et d’un spa pour un espace de détente inoubliable.

Responsabilités essentielles

Sécurité et procédures

Le Concierge sera responsable de :

Rapporter immédiatement tout accident ou blessure à son responsable.
Suivre les politiques de sécurité pour garantir un environnement propre et sécurisé.
Maintenir la confidentialité des informations sensibles.

Relations clients

Les principales missions incluent :

Accueillir les clients avec un sourire authentique et une attention particulière à leurs besoins.
Anticiper les attentes des clients en créant des liens significatifs durant leur séjour.
Offrir une assistance adaptée aux personnes en situation de handicap.

Communication

Un excellent sens de la communication est crucial :

Utiliser un langage professionnel et approprié envers clients et collègues.
Garder la communication discrète en abordant les sujets sensibles dans des espaces privés.

Collaboration

Le candidat devra :

Travailler en équipe, en traitant tous les collègues avec dignité et respect.
Développer des relations positives et productives pour favoriser un environnement collaboratif.

Qualités requises

Pour réussir dans ce rôle, le candidat idéel doit posséder :

Une présentation soignée conforme aux standards de l’entreprise.
Un sens aigu des détails et un engagement envers une qualité de service exceptionnelle.
Une capacité à travailler sous pression et à résoudre rapidement les problèmes qui peuvent survenir.

Engagement d’inclusion

EDITION s’engage fermement à être un employeur offrant l’égalité des chances, accueillant tous les candidats sans discrimination. Un environnement de travail diversifié est au cœur de leur politique, célébrant les différentes origines et expériences de chaque employé.

Conclusion et modalités de candidature

Les candidats intéressés par cette opportunité exaltante peuvent postuler dès maintenant pour rejoindre une équipe où le service vient du cœur. En intégrant EDITION, vous ferez partie d’une marque innovante au sein de Marriott International, avec un engagement fort pour le développement personnel et professionnel.

Pour postuler, visitez le site officiel et commencez votre parcours vers une carrière enrichissante dans l’hôtellerie de luxe au bord du magnifique lac de Côme.

📅 Date de publication de l’offre : Sat, 03 May 2025 03:45:24 GMT

🏢 Entreprise : EDITION

📍 Lieu : Cadenabbia, Como – Griante, Como

💼 Intitulé du poste : Concierge, Pre-Opening – The Lake Como EDITION – Season 2025

💶 Rémunération proposée :

📝 Description du poste : Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.POSITION SUMMARYSafety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Maintain awareness of undesirable persons on property premises.

Policies and Procedures

Protect the privacy and security of guests and coworkers.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Thank guests with genuine appreciation and provide a fond farewell.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests’ service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Assist other employees to ensure proper coverage and prompt guest service.

Communication

Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Exchange information with other employees using electronic devices (e.g., cell/mobile phones, earpieces, pagers and two-way radios, email).

Working with Others

Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Physical Tasks

Stand, sit, or walk for an extended period of time or for an entire work shift.
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Greet/Escort Guests

Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Guest Services

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.

VIP/Concierge Services

Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Respond to special requests from guests/residents with unique needs.
Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.

General Concierge – Club Level

Monitor club lounge for seating availability, service, safety, and well-being of guests.
Complete opening duties, including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order.
Clean and reset tables after guests depart.
Bus and wipe down tables in club lounge.
Check in with guests to ensure satisfaction with food or beverages.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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