Présentation du Poste de Customer Trainer chez Intuitive Surgical
Un Engagement pour l’Innovation en Santé
Intuitive Surgical est reconnu comme un pionnier dans le domaine de la chirurgie assistée par robot. Fidèle à sa mission d’améliorer les soins de santé grâce à des technologies minimales invasives, l’entreprise offre aux professionnels de santé les outils nécessaires pour faire face aux défis les plus complexes de leur pratique. L’inclusivité et la diversité sont au cœur de la culture d’Intuitive, renforçant ainsi l’importance d’une équipe variée et engagée.
Description du Poste
Titre du Poste : Customer Trainer
Localisation : Séoul, Corée du Sud
Date d’Affichage : 8 Juillet 2025
Le Customer Trainer a pour rôle principal de conduire des formations techniques sur le système da Vinci, tout en facilitant les formations dirigées par des médecins pour les chirurgiens spécialisés dans des domaines tels que l’urologie, la gynécologie et la chirurgie générale.
Fonctions Principales :
- Formation Technique : Animer des programmes de formation sur le système chirurgical da Vinci pour des équipes de chirurgie dans divers centres de formation.
- Support Pédagogique : Soutenir des événements académiques et des programmes de spécialité tout en répondant aux besoins des formateurs et des participants.
- Collecte de Données : Évaluer l’efficacité des programmes de formation à travers des enquêtes et des retours d’expérience.
Tâches Essentielles
Les responsabilités de ce poste incluent, sans s’y limiter :
- Conduire des programmes de formation dédiés pour les équipes chirurgicales.
- Travailler avec des experts en la matière pour développer et améliorer le contenu de formation.
- Participer à des initiatives de recherche en formation.
- Maintenir des relations de travail efficaces avec les parties prenantes externes et internes.
- Assurer la logistique et le soutien au centre de formation.
Qualifications Requises
Compétences et Expériences :
- Formation Professionnelle : 3 à 5 ans d’expérience dans une entreprise du secteur de la santé ou équivalent.
- Expérience Clinique : Une expérience en salle d’opération ou avec des dispositifs médicaux est fortement souhaitée.
- Compétences Interpersonnelles : Excellentes aptitudes en communication verbale et écrite.
- Esprit d’Équipe : Capacité à travailler de manière autonome tout en étant membre d’une équipe.
Formation :
Un diplôme de niveau Bachelor ou supérieur dans un domaine lié aux sciences de la santé, à la gestion ou à l’éducation est souhaité.
Engagement en matière d’Égalité
Intuitive Surgical est un employeur garantissant l’égalité des opportunités, s’engageant à ne discriminer ni sur la base de la race, du genre, de l’orientation sexuelle, ou de tout autre statut protégé par la loi. Dans un souci d’équité, le parcours professionnel de chaque candidat et employé est pris en considération sans biais.
Pour Postuler
Ce poste représente une occasion unique de jouer un rôle clé dans l’avancement des soins de santé minimalement invasifs. Les candidats intéressés sont invités à postuler dès maintenant en suivant ce lien.
En résumé, le poste de Customer Trainer chez Intuitive Surgical offre un cadre dynamique et inclusif pour ceux souhaitant contribuer à un changement significatif dans le monde de la santé.
📅 Date de publication de l’offre : Tue, 08 Jul 2025 23:43:10 GMT
🏢 Entreprise : Intuitive Surgical
📍 Lieu : 서울시
💼 Intitulé du poste : Customer Trainer
💶 Rémunération proposée :
📝 Description du poste : Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.Job DescriptionPrimary Function of Position
The Customer Trainer position involves conducting technical training on the da Vinci system and facilitating physician led training for surgeons in various specialties such as urology, gynecology, general surgery, and cardiothoracic surgery, as well as training for first assistants and operating room staff. The Customer Trainer actively engages in the continuous improvement of training programs and supports customer training, engineering, and training research initiatives.Essential Job Duties
- Conduct da Vinci surgical system training programs for surgical teams at designated training centers and other centers as needed.
- Lead and support specialty training programs and academic events, including addressing the needs of educator-side surgeons and course participants.
- Conduct surveys for data collection and measure program effectiveness.
- Serve as a domain expert in internal projects.
- Develop new products, training materials/protocols.
- Engage in training research initiatives.
- Collaborate with training teams to improve existing training programs with creativity, reliability, and flexibility.
- Provide training to sales representatives so they can conduct in-service and system technology skill development activities with customers for new and existing products.
- Provide occasional support for the da Vinci system within the operating room.
- Troubleshoot and provide maintenance support for the da Vinci surgical system at the training center.
- Manage logistics, inventory, and training calendar at the training center.
- Maintain all equipment, including cleaning and sterilization of instruments and accessories.
- Support good relationships between external training center stakeholders and ISI leadership.
- Contribute to achieving organizational quarterly goals.
- Develop capabilities related to: Da Vinci system technology.
- Applications and advanced technology of the Da Vinci system
- Operating room efficiency.
- Training pathway processes.
- Training/coaching methods/methodologies.
- Support all DaVinci activities as assigned
- Master processes and make recommendations to improve overall team efficiency
- Maintain critical documentation for standard operating procedures for key processes
- Contribute in Develop training courses on Intuitive platforms and other subjects as required and deliver training courses on Intuitive platforms and other subjects as required.
- Serve as a key stakeholder with Services management to identify and prioritize training needs
- Assist with defining and managing the training & certification criteria that ensures a firm
foundation for those directly and indirectly supporting Services Intuitive Platforms * Participate in all phases of learning projects, including, analysis, design, development,implementation, & evaluation * Proactively communicate task and project status to internal and external stakeholders
- Participate in needs analysis to determine training needs within the organization
- Work with Subject Matter Experts (SMEs) to identify and capture learning content
- Contribute to the Design and develop of training content that engages learners and aligns with
identified outcomes * Collaborate with multimedia team to create or modify media assets to support instructionalneeds * Contribute to the Development of eLearning, videos, instructor led, blended learning, and virtualtraining curriculums * Conduct assessments and evaluations as defined by course protocol
- Participate in process improvement efforts
- Mentor new hires and on-board cross-functional teammates
- Maintain critical documentation for standard operating procedures
QualificationsRequired Skills and Experience
- 3-5 years of experience in a healthcare-related company or equivalent experience.
- Professional training experience is preferred.
- Clinical and/or operating room experience is preferred.
- High ability and excellent problem-solving skills.
- Solid capability and independent action within the organization.
- Ethical approach to professional work.
- Solution-oriented.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal skills.
- Knowledge of adult learning principles is preferred.
- High ability to learn in a fast-paced environment.
- Experience with medical devices is preferred.
- Commitment to self-development.
- Ability to work as part of a team.
- Flexibility regarding working hours.
- Able to accept up to 30% travel ratio.
- A history of self-directed learning to explore new technologies and skills that improved their
personal and team effectiveness
- Comfort with and proven ability to facilitate group and ad hoc training content
- Experience with project management and working as a cross functional team member
- A proven track record of problem solving, hands-on involvement to identify issues, and seeing
solutions through to completion
- Familiar with adult learning methodologies
- Ability to self-manage multiple development projects and deadlines
- Proven ability to develop and implement new processes to support evolving business needs
- Ability to analyze complex situations and collaborate to find creative solutions.
- Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time
- Excellent organizational skills and ability to multi-task
- Self-starter with ability to take ownership of responsibilities with minimal direction
- Demonstrated ability to learn and adapt quickly in a dynamic environment
- Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups
- Experience in MS Office Suite preferred. Working knowledge of CRM and ERP systems – SFDC and SAP a plus. Experience with database applications preferred
Required Education and Training
- Bachelor’s degree or higher. A degree in clinical or health sciences, healthcare management,
engineering, business administration, communication, or education is desirableAdditional InformationIntuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.
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