Corporate Ops and Support

Emploi Portugal

Titre du poste : Corporate Ops and Support

Entreprise : Vodafone

Description du poste : Join UsAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.What you’ll doCoordinating Service Assurance Backoffice office by supporting:

• Services Assurance Backoffice for the role of Enterprise Technical Service Manager (Senior technical enterprise role to participate on EBU projects to address technical support needs and get E2E knowledge of technical solutions. Also in an incident context, ensure coordination across different operational verticals to resolve enterprise complex scenarios and pursue opportunities for improvement in terms of support
• Customers Enterprise interface for EBU, Engineering and COPs. Inside network operation acts as E2E aggregator across other operational verticals
• Bids, Demand requirements highlight operational E2E enterprise needs
• E2E Operations enterprise reporting
• Coordination of enterprise critical incidents
• Follow-up critical incidents
• Coordination of transversal problems
• Escalation of problems
• Tools that improve support abilities on Operational area
• SLA gate keeper and reporting of service indicators
• Provide more technical details of the incident and/or problem and status of the investigation (teams involved, resolution strategy, workaround to be considered, message to be communicated if the customer complains) as well as what is being done to prevent new occurrences

Who you are

• Product owner for Operational requirements on EBU projects (Capture operational requirements needs at project level to be delivered before project goes live)
• Incident manager skills: fixed, mobile and TV technical skills special on solution E2E view in order to support incidents handling
• High level of autonomy and high level of organizational awareness
• Reporting capabilities to control enterprise service delivery by Operational area

Organisational skills and competences:

• Strategic holistic view of organization process
• Able to manage complex and ambiguous environment
• Strong Team Spirit
• Focus on results and root cause analysis
• Strong focus on customer service

Social skills and competences:

• Sociable: treats other constructively and ability to learn from experience
• Reliable, builds confidence in others
• Listening competences
• Curious, looking for solutions
• Resilient

Technical skills and competences:

• Work under pressure and crisis scenarios
• Communicate skills to explain technical situations /status towards non-technical communities
• Knowledge on corporate services solutions
• Able to delivery through other

Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What’s in it for you

• Hybrid Work Model – Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
• Vodafone Products and Services – Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
• Recognition – Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
• Health and Well-being – Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
• Learning – Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft)
• Local and International Mobility – Internal recruitment with local and international rotation opportunities across departments and roles

Who we areWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Salaire attendu :

Localisation : Lisboa

Date du poste : Wed, 21 May 2025 22:52:43 GMT

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