CRM Support Engineer

Emploi Pakistan

Titre du poste : CRM Support Engineer

Entreprise : Confiz

Description du poste : We are looking for a skilled CRM Support Engineer to join our IT operations team. This role is pivotal in ensuring the stability, performance, and continuous improvement of our CRM systems-particularly Microsoft Dynamics 365-and the broader application environment.Responsilbilities :

• Modify and troubleshoot existing JavaScript and TypeScript customizations.
• Debug and fix issues in existing C# plugins and custom workflows.
• Create and manage CRM components such as tables (entities), columns (fields), views, forms, and dashboards.
• Implement business rules and basic automation using Power Platform tools.
• Understand and assist in troubleshooting SSRS (SQL Server Reporting Services) reports.
• Collaborate with reporting teams to ensure data accuracy and report performance.
• Use Jira to manage support tickets, update progress, and document root cause analysis.
• Ensure timely resolution and clear communication with stakeholders.
• Provide support for Omnichannel for Customer Service, including live chat and other integrated channels.
• Troubleshoot and escalate issues as needed.
• Perform administrative tasks such as creating and updating records, assigning roles, and onboarding new users.
• Maintain user access and security roles in compliance with organizational policies.

Requirements:

• 2.5 to 4 years of experience with Microsoft Dynamics 365 CE (CRM).
• Proficiency in JavaScript, TypeScript, and C# for plugin development and customization.
• Familiarity with CRM configuration and customization tools.
• Basic understanding of SSRS and FetchXML.
• Experience using Jira or similar ticketing systems.
• Understanding of Omnichannel for Customer Service in D365.
• Strong communication, problem-solving, and documentation skills.

We have an amazing team of 700+ individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.To know more about Confiz Limited, visit:

Salaire attendu :

Localisation : Lahore, Punjab – Multan, Punjab

Date du poste : Wed, 21 May 2025 22:16:49 GMT

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