Customer Success Manager (CSM) – SAP Academy for Customer Success – FINLAND (Hybrid)

25 juin 2025 Artia13 1 Views

Opportunité Professionnelle chez SAP : Customer Success Manager en Finlande

À la recherche d’un poste transformateur avec SAP ?

Titre du poste : Customer Success Manager (CSM) – SAP Academy for Customer Success – FINLAND (Hybrid)
Entreprise : SAP

Description de l’entreprise : SAP, leader mondial dans le développement de solutions logicielles d’entreprise, offre des innovations qui aident plus de 400,000 clients à maximiser leur efficacité et leurs insights opérationnels. Avec une progression vers des services basés dans le cloud et une équipe internationale de plus de 100,000 employés, SAP se positionne comme un acteur clé dans le domaine des applications business et des technologies intelligentes. La culture collaborative de SAP valorise l’innovation, le développement personnel et l’inclusion.

Ce que nous offrons

Notre mission : Aider le monde à mieux fonctionner. La culture d’entreprise de SAP favorise l’innovation à travers un environnement de travail inclusif qui valorise la flexibilité et l’expertise individuelle.

Ambiance collaborative et attention portée au développement professionnel.
Possibilités de reconnaissance et de diversité des avantages offerts.

Programme de l’Academy : La SAP Academy for Customer Success est un programme global conçu pour les jeunes talents souhaitant débuter leur carrière. Il se compose de phases d’apprentissage en classe et d’expérience terrain, offrant un développement axé sur des compétences pratiques et stratégiques.

Rôle et responsabilités

En tant que Customer Success Manager (CSM), vos principales responsabilités incluront :

Formation complète : Participer à un programme d’apprentissage de 10 mois qui intègre des phases théoriques et pratiques avec votre équipe CSM.
Adaptation aux défis : Acquérir des compétences dans des domaines tels que la transformation numérique et la gestion des clients pour promouvoir la rétention et la satisfaction.
Gestion des clients : Agir en tant que point de contact stratégique pour les clients et superviser les étapes clés de leur parcours avec les solutions SAP.

À l’issue du programme, vous accéderez à un rôle de CSM orienté vers le client dans votre marché, avec un mentorat continu pour favoriser votre croissance.

Profil recherché

Les candidats doivent répondre aux critères suivants :

Expérience : 2-3 ans d’expérience dans la gestion de comptes ou la transformation des affaires, idéalement dans le secteur du conseil.
Compétences interpersonnelles : Capacité à établir des relations de travail efficaces avec diverses parties prenantes.
Adaptabilité : Capacité à apprendre rapidement et à s’ajuster à des environnements en évolution.
Connaissance de l’IA : Compréhension des fondamentaux et des applications de l’intelligence artificielle dans un contexte commercial.
Langue : Maîtrise de l’anglais afin de collaborer avec un réseau mondial.

Inclusivité et diversité chez SAP

Engagement envers l’égalité des chances : SAP met un point d’honneur à créer un environnement de travail inclusif. La diversité des expériences et des perspectives est considérée comme un atout majeur pour l’innovation et la croissance. SAP s’engage également à assurer l’accessibilité pour les candidats ayant des besoins spécifiques.

Il est conseillé aux candidats d’examiner attentivement les détails de l’offre d’emploi et de poser des questions lors du processus de candidature pour garantir la transparence des informations et les attentes.

Postulez dès maintenant !

Requisition ID : 430053
Date de publication : 23 juin 2025
Lieu : Espoo, FI, 02150

📅 Date de publication de l’offre : Wed, 25 Jun 2025 02:18:54 GMT

🏢 Entreprise : SAP

📍 Lieu : Espoo, Helsinki

💼 Intitulé du poste : Customer Success Manager (CSM) – SAP Academy for Customer Success – FINLAND (Hybrid)

💶 Rémunération proposée :

📝 Description du poste : We are SAPSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.What we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.Who You’ll BecomeThe Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.What You’ll DoAs a CSM within the SAP Academy for Customer Success, you will be responsible to:

Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.CSM focus areas:SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

S/4HANA Finance
Finance & Quote to Cash(Q2C)
Procurement

SAP SuccessFactors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.What You Bring

2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global networ

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions – all while learning in a dynamic environment and earning competitive pay and benefits.#SAPAcademyforCustomerSuccess#SAPCSCareersSAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.Our inclusion promiseSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone-regardless of background-feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 430053Posted Date: Jun 23, 2025Work Area: SalesCareer Status: GraduateEmployment Type: Regular Full TimeExpected Travel: 0 – 100%Location:Espoo, FI, 02150Job alert

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