Customer Success Partner Senior Advisor

27 juin 2025 Artia13 1 Views

Offre d’Emploi : Customer Success Partner Senior Advisor chez SAP

Présentation de l’Entreprise

SAP est une entreprise reconnue mondialement, spécialisée dans le développement de logiciels destinés aux entreprises. Avec un engagement fort envers l’innovation, SAP a évolué pour devenir un leader dans les applications commerciales, les technologies analytiques et les solutions de gestion de l’expérience. L’entreprise met un point d’honneur à promouvoir un environnement de travail inclusif et flexible, tout en valorisant le développement personnel de ses employés.

Description du Poste

Le poste de Customer Success Partner Senior Advisor s’inscrit dans le cadre de SAP Business Technology Platform (BTP), une solution intégrée alliant données, intelligence artificielle et développement d’applications. Ce rôle est essentiel pour accompagner les clients dans l’adoption et l’utilisation optimale des services SAP BTP.

Responsabilités

Les principales missions du Senior Advisor incluent :

Collaborer proactivement avec les clients pour maximiser l’utilisation des services SAP BTP.
Développer des plans d’**adoption** basés sur les résultats attendus en coordination avec les équipes de compte.
Fournir des conseils stratégiques sur l’architecture technique et commerciale.
Agir en point de contact principal pour les clients sur la plateforme BTP et orchestrer les ressources nécessaires à leur succès.
Analyser les besoins techniques des clients et exécuter des plans de consommation.
Être la voix des clients auprès des parties prenantes internes de SAP.

Exigences du Poste

Pour réussir dans cette position, les candidats doivent idéalement avoir :

5 à 6 ans d’expérience dans des rôles tournés vers le client au sein de l’industrie informatique.
Une compréhension approfondie de la plateforme SAP BTP et des solutions intégrées comme SAP Business Data Cloud et SAP Analytics Cloud.
Une connaissance opérationnelle des environnements cloud et hybrides.
De solides compétences en communication et en présentation, idéalement accompagnées de certifications en architecture d’entreprise.

Compétences et Qualifications

Les candidats doivent également :

Être à l’aise avec des plateformes cloud telles que Microsoft Azure et AWS.
Avoir une mentalité de service client et une grande capacité d’adaptation.
Être couramment bilingues en **anglais et en suédois**.
Être déjà situés en Suède, la relocalisation n’étant pas supportée.

Culture d’Entreprise et Inclusion

SAP prône une culture d’entreprise qui valorise l’inclusion et la diversité, où chaque idée et perspective sont prises en compte. L’équipe SAP BTP CSP s’engage à soutenir mutuellement ses membres pour assurer le succès collectif. L’environnement de travail favorise également l’apprentissage continu et l’innovation.

Postuler

Ce poste est une opportunité de contribuer à une entreprise de premier plan, au sein d’une équipe dynamique. Les candidats intéressés peuvent postuler en suivant ce lien : Postulez dès maintenant !

Location : Stockholm, SE, 111 34
Date d’affichage : 3 juin 2025

Engagement Éthique

SAP s’engage à respecter les normes d’égalité des chances, garantissant que tous les candidats, indépendamment de leur âge, race, religion ou tout autre facteur, soient considérés pour ce poste. Des accommodations sont disponibles pour les candidats ayant des besoins spécifiques.

SAP est un employeur garantissant l’égalité des opportunités et est fier de sa politique de diversité et d’inclusion, garantissant ainsi un environnement de travail équitable pour tous.

📅 Date de publication de l’offre : Thu, 05 Jun 2025 04:27:49 GMT

🏢 Entreprise : SAP

📍 Lieu : Stockholm

💼 Intitulé du poste : Customer Success Partner Senior Advisor

💶 Rémunération proposée :

📝 Description du poste : We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.SummaryThe SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting
8,000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend, enhance and innovate above and beyond their existing applications.The focus of this position is to join the BTP Customer Success Partner (CSP) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for BTP adoption and consumption across their organization.Responsibilities

You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team, by building out a joint outcome-based Adoption plan, and drive a mutual understanding of IT-Architecture and Business value.
You understand the big picture, deliver expertise with digital transformation across different lines of business, advise on technical and business architectures.
You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BTP engagement model.
You will analyze your customer’s Vision, Technical needs and execute consumption plans for your assigned customers.
You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
BTP-CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

Role RequirementsYou will excel in this role if you:

Have 5-6 years of experience working in the IT Industry in Customer facing roles. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
Have excellent understanding of one or more areas of the SAP BTP portfolio: SAP Business Technology Platform , SAP Business Data Cloud covering Datasphere , SAP Analytics Cloud.

Extension and Integration Suite, Cloud Databases .

Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on Solution Advisory , Cloud Strategies and Architecture guidance.
Certifications in Business Technology Platform or Enterprise architecture are a plus.
Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft
Azure, Amazon Web Services, Google Cloud, etc.)
Have professional experience with implementing cloud initiatives.
Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.
Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
Can continuously learn and adapt to the unique business and cultural practices of each region/country.
Have a strong customer service mindset and customer empathy.
Have a passion for learning new technologies and enjoy problem solving.
Thrive in a dynamic team-based environment and can guide new team members into the role.

Other requirements:

Fluent in both English and Swedish

Already situated in Sweden, as relocation is not supported for this position

Our TeamWe pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial
spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiencesBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 427964 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 427964Posted Date: Jun 3, 2025Work Area: SalesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 – 10%Location:Stockholm, SE, 111 34Job alert

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