Emploi Taïwan
Titre du poste : Customer Success Representative
Entreprise : 鏈科股份有限公司
Description du poste : 職缺描述About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Customer Success Representative. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities – Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate – Provide first level support for all technical and functional queries related website and mobile application – Migrate customers to Alternative Distribution Channels including website and mobile application – Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate – Continuously learn to keep up-to-date with changes and developments to services and procedures – Maintain confidentiality of the company’s customers and data – Adheres to the assigned shift schedule and avoids any late attendance – Keep abreast with the latest changes to any of the company’s procedures and new policies – Handle sudden rush of inquiries, stressful periods, and customer pressure Requirements – Experience in providing customer service support – Proficiency in English – Experience with customer service software like Intercom, Zendesk, or similar – Strong client-facing and communication skills – Advanced troubleshooting and multi-tasking skills – Should be a team player with an aptitude for customer service – Candidate must be tactful when dealing with clients and must be able to handle confidential information – Ability to work under pressure – Experience in finance industry is a plus Location: Taipei https://goo.gl/maps/vC7WxAurcZVWwCCNA About XREX https://www.xrex.io Culture https://downloads.xrex.io/culture We will proceed your application first if you apply online: http://xrex.breezy.hr/p/2a5299857c44-customer-service-representative收合內容工作待遇年薪 480,000 至 700,000元(固定或變動薪資因個人資歷或績效而異)查看薪資水平職務類別客服人員 、其他專案管理師 、軟體相關管理師工作性質全職工作時間日班休假制度週休二日工作地點台北市 南港區 昆陽街16號要求條件學歷要求大學 、碩士科系要求不拘工作經驗不拘外語能力
聽｜ 精通、 説｜ 精通、 讀｜ 精通、 寫｜ 精通工作技能不拘歡迎身份歡迎所有求職者 、二度就業公司資訊公司名稱產業類別
- 電子通訊╱電腦週邊零售業
資本額1,000 萬公司環境聯絡資訊聯絡人員HR應徵回覆履歷審閱後，將主動聯繫合適者，不合適者則不另行通知
Salaire attendu :
Localisation : Nangang, Taipei City
Date du poste : Wed, 23 Apr 2025 22:59:47 GMT
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