Customer Support Advisor – Danish
Offre d’Emploi : Conseiller Clientèle – Danois chez PayPal
Présentation de l’Entreprise
PayPal est une entreprise pionnière dans le domaine des solutions de paiement, active depuis plus de 25 ans. Elle a révolutionné le commerce mondial en simplifiant et en sécurisant les transactions financières. Présente dans environ 200 marchés, PayPal permet aux consommateurs et aux entreprises de participer pleinement à l’économie globale. Sa plateforme offre un large éventail de solutions de paiement, acceptées par des millions de commerçants. Grâce à ses produits, tels que PayPal, Venmo et Xoom, l’entreprise soutient les utilisateurs dans leurs échanges monétaires, qu’ils soient en ligne ou en personne.
Description du Poste
Titre du poste : Conseiller Clientèle – Danois
Localisation : Stockholm
Date de l’offre : 16 mai 2025
En tant que Conseiller Clientèle, vous jouerez un rôle crucial en contactant les commerçants utilisant le service Zettle. L’objectif de ce poste est de créer des relations durables avec les clients en fournissant une assistance tout au long de leur parcours, depuis l’intégration jusqu’à l’utilisation continue des services.
Vos Responsabilités Quotidiennes
- Répondre professionnellement aux demandes des clients via téléphone, e-mail et chat en direct.
- Résoudre les problèmes des clients en temps réel ou les rediriger vers des départements internes spécifiques.
- Recommander proactivement des fonctionnalités et des produits Zettle pour améliorer l’expérience utilisateur.
- Se saisir des opportunités d’upselling lorsque cela est pertinent.
Les horaires de travail sont fixés du lundi au vendredi de 8h à 17h (heure locale).
Profil Recherché
Pour ce poste, les compétences et qualifications suivantes sont requises :
- Maîtrise du danois à un niveau natif ou professionnel.
- Fluente en anglais, qui est la langue de travail.
- Attitude positive et capacité à travailler en équipe.
- Capacité à s’organiser et à prendre des initiatives dans le travail quotidien.
- Compétences en communication, tant à l’oral qu’à l’écrit, utilisant une grammaire et une ponctuation appropriées.
PayPal encourage toutes les personnes qualifiées à postuler, reconnaissant que le manque de confiance en soi ou le syndrome de l’imposteur peuvent freiner des candidats talentueux.
Conditions de Travail et Avantages
PayPal propose un modèle de travail hybride, offrant la flexibilité de trois jours au bureau et deux jours à distance. Parmi les avantages offerts, mentionnons :
- Environnement de travail flexible.
- Options d’actions pour les employés.
- Assurance santé et vie.
L’entreprise valorise l’inclusion et la diversité, garantissant des opportunités égales pour toutes les personnes, indépendamment de leur âge, sexe, race, ou toute autre caractéristique personnelle.
Engagement envers la Diversité et l’Inclusion
PayPal s’engage à favoriser un environnement de travail où tous les employés se sentent acceptés et valorisés. Cela inclut des actions concrètes pour promouvoir l’inclusion et la diversité au sein de l’équipe, en représentant les clients et les communautés servies.
Pour postuler, suivez ce lien : Postulez dès maintenant !
📅 Date de publication de l’offre : Fri, 16 May 2025 22:17:39 GMT
🏢 Entreprise : PayPal
📍 Lieu : Stockholm
💼 Intitulé du poste : Customer Support Advisor – Danish
💶 Rémunération proposée :
📝 Description du poste : The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary: As a Customer Support Advisor, you are supporting our merchants at all stages of their Zettle journey via phone, email, and live chat. The role is both reactively and proactively work with customers to resolve their queries, help them find the best solution for their business and help them grow. We do this by being there throughout their journey from onboarding and onwards. We aim to create long-lasting customer relationships, drive customer satisfaction and retention.Job Description:What you need to know about the role:As a Customer Support Advisor, you are supporting our merchants at all stages of their Zettle journey via phone, email, and live chat. The role is both reactively and proactively work with customers to resolve their queries, help them find the best solution for their business and help them grow. We do this by being there throughout their journey from onboarding and onwards. We aim to create long-lasting customer relationships, drive customer satisfaction and retention.Meet our team:Our team is located in Stockholm. You will be a part of the Nordic team serving our Zettle merchants towards the Nordic market. Each team member is taking care of both incoming email and phone calls.Your way to impactYou play an important role as you are the first Zettle point of contact for our merchants. Your knowledge and skills are important both towards our merchants and internally where you can be asked to support in internal projects. We are very keen to keep our customers and their business happy and therefore we follow our customer satisfaction closely by following up the delivery on a frequent basis.Your day to day:Responsible for working and responding professionally to customer issues at ZettleAnswer phone calls and emails from customers and work to resolve their queries in real time, or work with the most relevant Zettle departments so it can be dealt appropriately.Proactively recommend and educate the customer about the features and benefits of Zettle products in order to improve their satisfaction and deepen their relationship with Zettle.Seize opportunities to upsell products when they arise. Rate negotiation, sales, support in internal projects etc.Working hours will be from Monday to Friday from 08.00-17.00 (local SE time)What do you need to bring:You need to have a native level or business proficiency in Danish.You have to be fluent in English, our business language.You are positive and bring energyYou are a team playerYou are self driven and you are taking responsibility for your own day-to-day workAbility to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customersExcellent business writing abilities and the ability to communicate effectively via email transmission by utilising proper grammar and punctuation skillsWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.Additional Job Description:Subsidiary: ZettleTravel Percent: 0For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .Who We Are:to learn more about our culture and community.Commitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please .We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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