Customer Support Specialist – Property Services
Emploi Guatemala
Titre du poste : Customer Support Specialist – Property Services
Entreprise : Sagan Recruitment
Description du poste : Job Title: Customer Support Specialist – Property Services
Location: Remote (EST Time Zone)
Salary Range: up to 1500 USDWork Schedule: Tuesday to Saturday, 8-hour shift to be scheduled between 7:00 AM and 7:00 PM EST. (Final shift timing will be confirmed upon hire)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.About the Company:Sagan represents a growing real estate services provider focused on delivering outstanding customer experiences to homeowners, realtors, and builders. Their team culture values creative problem-solving, accountability, and the use of smart technology to elevate client satisfaction.Position Overview:We’re looking for a dependable, customer-focused Customer Support Specialist for Property Services to join the Resident Experience team. In this role, you will provide timely and professional support via phone, email, and chat to homeowners, builders, and real estate partners. This is a great opportunity for someone who enjoys solving problems and thrives in a fast-paced, service-oriented environment.Key Responsibilities:
- Answer inquiries from customers, realtors, and builders via phone, email, and live chat.
- Interact with customers in a friendly, professional manner at all times.
- Log detailed notes in each customer account after every interaction.
- Route inquiries to the appropriate internal teams when needed.
- Handle multiple customer communications simultaneously.
- Participate in ongoing internal training to improve service skills and platform knowledge.
Qualifications:
- 3-5 years of experience in a customer service role, including high-volume calls, emails, and chats.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Outlook.
- Hands-on experience with CRM or customer service platforms, particularly Freshworks Suite (Freshdesk, Freshchat, Freshcaller).
- Ability to assess customer needs and make informed decisions quickly.
Nice-to-Haves:
- Experience with Caliber and OneDrive.
- Strong adaptability to new technologies and tools.
- A team player who is proactive and quick to respond.
Resume Submission Guidelines:To help us review your application efficiently, please submit your resume in text-based PDF format only.Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.Important: For timely processing, both your resume and introductory video must be submitted in English.
Salaire attendu : $1200 – 1500 per month
Localisation : Ciudad de Guatemala
Date du poste : Thu, 05 Jun 2025 22:29:44 GMT
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