Customs Brokerage and Transcon Agent
Opportunité d’Emploi en République Dominicaine : Agent de Courtage en Douane et Transcon
Présentation de l’Entreprise
Expeditors, une entreprise de logistique mondiale, est à la recherche d’un Agent de Courtage en Douane et Transcon pour rejoindre son équipe à Santo Domingo. Fondée à Seattle, Washington, Expeditors est reconnue comme une entreprise de la liste Fortune 500, employant plus de 19 000 professionnels qualifiés dans un réseau mondial de plus de 350 localisations sur six continents. En tant qu’acteur clé du commerce international, Expeditors se consacre à apporter des solutions personnalisées et à garantir un service client exceptionnel.
Mission et Vision
L’objectif principal d’Expeditors est de recruter, former et retenir les meilleurs experts en logistique et techniques à travers le monde. L’entreprise valorise la promotion interne, avec plus de 50 % de ses employés demeurant plus de cinq ans dans l’organisation. Ce taux de rétention élevé est soutenu par un programme de rémunération unique qui transforme chaque poste en une opportunité de carrière.
Description du Poste
En tant qu’Agent de Courtage en Douane et Transcon, vous aurez plusieurs responsabilités cruciales :
- Réception des documents nécessaires.
- Préparation des entrées douanières via Customsware ou d’autres logiciels.
- Compréhension des procédures opérationnelles standard (SOP) pour l’importation et l’exportation.
- Assurance d’une saisie de données précise et rapide dans les systèmes d’exploitation.
- Gestion des dédouanements pour les expéditions.
- Coordination du transport (FCL/LTL) pour les opérations d’importation et d’exportation.
- Facturation précise et dans les délais impartis.
Exigences Physiques
Il est prévu que les tâches soient effectuées principalement en position assise, utilisant des équipements de bureau standards tels qu’un ordinateur, un téléphone, et un copieur/scanner.
Compétences et Attentes
Expeditors attend de ses employés un niveau d’excellence dans plusieurs domaines :
- Service client exceptionnel : Anticiper et répondre aux besoins des clients de manière proactive.
- Exécution des tâches : Réaliser un travail de qualité conformément aux attentes de l’entreprise.
- Fiabilité : Respecter les délais et être organisé dans la gestion du temps.
- Collaboration : Travailler harmonieusement avec les collègues et superieurs.
- Communication : Communiquer de manière professionnelle, tant à l’oral qu’à l’écrit.
Qualifications Requises
Idéalement, le candidat devrait posséder :
- Connaissance de l’industrie logistique mondiale.
- Compétences informatiques solides (notamment sur MS Excel et MS Word).
- Une maîtrise de l’anglais, à l’oral comme à l’écrit.
Avantages Offerts
Expeditors propose un ensemble d’avantages attractifs, incluant :
- Vacances payées et jours fériés.
- Plan de santé : médical.
- Programme d’achat d’actions pour les employés.
- Programme de formation et de développement personnel.
- Opportunités de croissance au sein de l’entreprise.
- Bonus pour le programme de parrainage d’employés.
Informations Supplémentaires
Le poste est basé à Santo Domingo et les candidatures sont ouvertes jusqu’au 28 juin 2025. Pour postuler, veuillez suivre ce lien : Postulez dès maintenant !
Cette opportunité est un excellent choix pour ceux qui recherchent à développer leur carrière au sein d’une entreprise reconnue pour son engagement envers le professionnalisme et l’innovation dans le secteur logistique. Expeditors se fixe comme ambition d’offrir un environnement de travail inclusif et respectueux, garantissant ainsi l’égalité des chances pour tous.
📅 Date de publication de l’offre : Sat, 28 Jun 2025 22:09:19 GMT
🏢 Entreprise : Expeditors
📍 Lieu : Santo Domingo
💼 Intitulé du poste : Customs Brokerage and Transcon Agent
💶 Rémunération proposée :
📝 Description du poste : Company DescriptionBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they’re chances to grow, do what you love and build a career with us!Job DescriptionWHAT YOU DOTasks and Duties
- Receive documents
- Prepare customs entries in Customsware or other customs software, or through a 3rd party.
- Understand the elements of the Import & Export customs SOP
- Ensure accurate and timely data entry into operating systems
- Ensure timely customs clearance of shipments
- Monitor customs clearances and communicate with customers
- Coordinate trucking (FCL/LTL) for both air and ocean import and export operations and distribution
- Ensure accurate and timely billing in accordance with company and customer requirements
Physical Demands
- Use of standard office equipment – computer with keyboard and mouse, phone, copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
WHAT WE EXPECT FROM YOUExpeditors Key Performance Expectations
- Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Proactively resolves issues and escalates when necessary. Builds rapport and consistently strives to improve customer satisfaction.
- Job Execution: Consistently completes quality work aligned with job expectations. Complies with company policies and government regulations.
- Reliability: Meets deadlines, is punctual, organized, and manages time effectively.
- Collaboration: Willingly assists others and works harmoniously with colleagues and superiors.
- Communication: Communicates professionally and effectively, both verbally and in writing, internally and externally.
- Culture: Embodies and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development: Completes at least 52 hours of relevant training per year and pursues professional development goals.
Product Agent Job-Specific Performance Expectations
- Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to operational procedures and customer SOPs.
- Timely and Accurate Data Entry: Maintains data integrity in operational systems and resolves exceptions promptly.
- Timely and Accurate Billing and Accounting: Invoices customers accurately and provisions service provider charges correctly, following credit approval processes.
Qualifications
- Global logistics industry knowledge
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
Additional InformationExpeditors Key Performance Expectations
- Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
- Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
- Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors’ standards.
- Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Expeditors offers excellent benefits:
- Paid Vacation, Holiday
- Health Plan: Medical
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
🔎 Offre d’emploi vérifiée et enrichie selon la ligne éditoriale de l’Association Artia13 : éthique, inclusion, transparence et vigilance contre les annonces trompeuses.
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