Digital Customer Success Manager – Specialist
Opportunité de Carrière chez SAP: Digital Customer Success Manager
Sous-titre: Rejoignez une Équipe Innovante et Inclusive
Entreprise : SAP
Localisation : São Leopoldo, Brésil
Poste : Digital Customer Success Manager – Specialist
Date de publication : 18 Juin 2025
Salaire : À déterminer
Description du Poste
Chez SAP, notre mission est d’aider le monde à mieux fonctionner. En tant que Digital Customer Success Manager – Specialist (D-CSM Specialist), vous serez un conseiller de confiance, visant à maximiser la valeur à long terme pour nos clients. Cela inclut la gestion et l’accélération de l’adoption de solutions SAP, tout en maintenant un équilibre entre interactions humaines et automatiques.
Vos responsabilités incluront :
- Établir des relations exécutives et gagner la confiance des clients.
- Identifier de nouvelles opportunités d’expansion pour les solutions SAP.
- Atténuer le risque de désengagement grâce à une attention soutenue sur l’adoption.
- Gérer les situations de crise et désamorcer les conflits.
- Conduire les renouvellements et les ventes additionnelles de solutions basées sur des licences.
Votre principal axe d’action sera la transformation vers SAP S/4HANA Cloud Private Edition, favorisant l’adoption rapide des technologies cloud pour maximiser la valeur commerciale.
Profil Recherché
Nous recherchons un candidat ayant :
- Une forte présence exécutive et des compétences en relations interpersonnelles.
- Une connaissance des modèles d’affaires et des processus opérationnels.
- Une expérience dans la gestion de situations clients difficiles.
- Une expertise dans les solutions logicielles cloud.
- Des compétences en gestion de projets et en gouvernance.
- Une certification dans le portefeuille de solutions SAP.
Un diplôme de niveau licence ou équivalent, ainsi que de l’expérience dans le secteur des logiciels d’entreprise, sont requis. Une compréhension technique est également souhaitable pour résoudre les problèmes techniques rencontrés par les clients.
Culture d’Entreprise et Valeurs
Chez SAP, nous valorisons l’inclusion et la diversité. Notre culture d’entreprise repose sur des valeurs de respect, de bien-être et d’égalité, visant à faire de SAP un lieu où chacun peut s’épanouir. Nous croyons que la force de notre organisation réside dans la diversité des talents et des expériences de chacun de nos employés.
Nous encourageons la soumission de candidatures de toutes les personnes, indépendamment de leur parcours, et nous nous engageons à fournir des aménagements raisonnables aux candidats ayant des besoins spécifiques.
Comment Postuler
Si cette opportunité vous intéresse, nous vous invitons à postuler dès maintenant. Les candidats sélectionnés peuvent être soumis à une vérification des antécédents.
Nous sommes fiers d’être un employeur offrant l’égalité des chances et promouvons une culture d’inclusion.
📅 Date de publication de l’offre : Wed, 18 Jun 2025 01:11:32 GMT
🏢 Entreprise : SAP
📍 Lieu : São Leopoldo – RS
💼 Intitulé du poste : Digital Customer Success Manager – Specialist
💶 Rémunération proposée :
📝 Description du poste : We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.As a Digital Customer Success Manager – Specialist (D-CSM Specialist), you will act as a trusted advisor, maximizing customer lifetime value by delivering guidance to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.The D-CSM Specialist ensures scalable, proactive engagement by following a globally consistent framework. The standardized customer experience blends the human touch with key data-driven Tech-touch interactions and self-service resources. This complementary approach, combining automation with human engagement, fosters successful adoption and increases the customer’s accountability throughout their transformation journey.Build executive relationships and earn trusted advisor status with customersIdentify new opportunities for customers to leverage new or expanded SAP solutionsMitigate churn through a strong focus on Adoption & ConsumptionIdentify sales leads and support sales in expansion and upsell effortsManage through crisis and de-escalate customer situationsDrive renewals, expansions, and up-sells of subscription or perpetual license-based solutionsYour focus is RISE with SAP, the transformation journey to help SAP ERP customers transition to SAP Business Suite. Particularly on SAP S/4HANA Cloud Private Edition as steppingstone to SAP Business Suite. You enable organizations to accelerate cloud adoption, optimize business value, and maximize automation by leveraging digital tools.What you bring:Executive presence and relationship building skillsKnowledge of business models, strategies, and line of business processesProven ability to handle difficult customer situations and discuss complex issues with customer executivesExperience with cloud software solutions and delivery modelsExpert level domain expertiseAbility to apply risk-mitigation strategies to customer situationsKnowledge of SAP solutions portfolio and the business processes they enableSAP Business Suite certificationSome technical understanding to address technical issues with customersBachelor’s degree or equivalent requiredExperience in business softwareKnowledge of SAAS and IAAS processesStrong program/project management and governance skillsRelationship-driven mindset with excellent verbal and non-verbal communication skillsExperience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.Meet your team:You will work closely with SAP Regional leadership and account teams. You will also coordinate internal SAP and partner resources to ensure value delivery.Location: Sao LeopoldoBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 429522 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 429522Posted Date: Jun 16, 2025Work Area: SalesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 – 10%Location:São Leopoldo, BR, 93022-718Job alert
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