Director UX /UI

Emploi Équateur

Titre du poste : Director UX /UI

Entreprise : Multitrabajos Staffing

Description du poste : A leading eCommerce company in the wellness industry, headquartered in the United States with offices in Guayaquil, Ecuador.Job Description: Director UX/UIIn this exciting career opportunity based in Guayaquil, we are seeking a professional to fill the position of UX/UI Director. As part of our team, we expect the selected candidate to bring valuable experience and hold a senior-level position.In this role you will be responsible for creating and maintain an amazing digital experience on the company’s ecommerce Desktop and Mobile website and Apps.The role requires intimate experience of the customer journey from browsing to ordering a product on the site.The UI/UX experience director needs to be able to understand information flow and be able to design an interface around the information that is intuitive, appealing, and responsive.You will be responsible for leading the design team. People Management Tasks: Hire employees, Mentor, and advise, promote employees, Assign and evaluate work, Terminate employees, Review performance annually.
Requisitos:Main ResponsibilitiesUser Experience and User Interface

• Communicate and collaborate with key players in Customer Service, Logistics, Order Processing, Shipping and Returns, Copywriters, Site Content, and Technology to understand and improve the customer’s digital experience.
• Have a clear understanding of the complete customer digital journey from landing/finding our website to receiving an order.
• Establish a digital experience testing schedule, conduct digital experience testing as needed.
• Create a design process to deliver a simple, functional, and elegant user interface and user experience on customer facing apps, desktop and mobile website and transactional emails.
• Partner with stakeholders and Executive leadership in making sure requirements are clearly interpreted.
• Work with developers & QA Team to ensure product quality and customer experience is close to perfect.
• Create and improve new and existing prototypes and user flows.
• Create and improve new and existing wireframes.
• Review/update site integrations such as Yotpo (Referrals, Rewards, Reviews) – Linc – Wunderkind
• Review/update site functionalities – Auto ship – My Account- Cart/checkout – Overall shopping experience
• Create assets specification documents.
• Create templates for Design Team
• Help with OCC migration/Optimize site.
• Implement usability testing.
• Keep up with best practices with respect to UX/UI design.

Private Label

• Collaborate with external agencies (FreshMade) and help connect our internal teams and ideas with their work.
• Maintain file libraries and guidelines docs.
• Update old labels with new design.
• Create labels for new products.

Brand

• Maintain brand consistency through all touchpoints:

social media – Digital marketing – Website. * Update, maintain and oversee implementation of brand and style guide.

• Update and maintain design system.
• Coordinate video productions.
• Collaborate with print suppliers.

Management

• Hire, supervise and lead design staff.
• Provide leadership, communicate creative vision to the design team.
• Manage the design of new page templates.
• Manage the design of new site functionalities.
• Ensure that we design for accessibility standards.
• Manage updates and maintenance to existing pages (templates)
• Manage design of Internal communications material (Company Events)
• Manage redesign and brand refresh: Boxes and envelopes – Invoices – Business Cards – Gift cards – T-shirts.
• Manage the website graphics periodically for freshness and burn-in reduction.

Requirements

• Previous Experience:

• Minimum of 5 years in similar roles, ideally in e-commerce or digital environments
• Proven experience leading multidisciplinary design teams
• Education:

• Bachelor’s degree in Design, Systems Engineering, Industrial Engineering, Business Administration, or related fields
• Mandatory Technical Knowledge:

• Strong command of UX/UI methodologies
• Demonstrated experience in interface and user experience design
• Advanced knowledge of social media management from a branding and strategy perspective
• Advanced English (minimum level C1).

Competencies

• Collaborative leadership
• Effective communication
• Customer orientation
• Strategic and creative thinking
• Proactivity and autonomy
• High adaptability and results-driven mindset

Work Schedule: Monday to Friday, from 8:00 a.m. to 5:00 p.m.Work Modality: On-site

Salaire attendu :

Localisation : Guayaquil, Guayas

Date du poste : Thu, 05 Jun 2025 22:03:55 GMT

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