Présentation du Poste de Cloud Operations Architect chez Amazon
Aperçu Général
Poste: Cloud Operations Architect, Enterprise Support EMEA South
Entreprise: Amazon
Localisation: Madrid, Espagne
Date de publication: 28 Juin 2025
Description du Poste
Le rôle de **Cloud Operations Architect** (COA) au sein d’Amazon Web Services (AWS) s’inscrit au cœur des ambitions d’innovation de l’entreprise. Les COA sont des conseillers techniques principaux, agissant comme « voix du client » pour divers clients, allant de startups à des grandes entreprises dans le secteur public et commercial. Ce poste ne concerne pas la vente, mais vise plutôt à offrir un soutien technique stratégique afin d’optimiser l’utilisation des services AWS par les clients.
Responsabilités Clés
Les missions principales d’un COA incluent :
- Conseil en Solutions: Assurer que les environnements AWS demeurent opérationnels tout en réduisant les coûts et la complexité.
- Relations Clients: Développer des relations de confiance avec les clients pour comprendre leurs besoins opérationnels et défis techniques.
- Discussions Techniques: Conduire des discussions techniques sur les incidents, les compromis et la gestion des risques.
- Collaboration Interne: Travailler avec des architectes solutions, consultants en services professionnels, et équipes commerciales.
- Opportunités de Valeur: Identifier proactivement des opportunités permettant aux clients d’exploiter davantage les atouts d’AWS.
- Évaluations du Service: Fournir des revues détaillées d’événements de service, y compris des métriques mensuelles et trimestrielles.
- Migration vers le Cloud: Résoudre des problématiques variées pendant la migration des charges de travail vers le cloud.
Un Jour dans la Vie d’un Cloud Operations Architect
Pour mieux saisir l’essence de ce poste, il est conseillé de consulter [les retours d’expérience de l’équipe](https://www.youtube.com/watch?v=M7j83fWoqmQ).
Culture et Valeurs d’Amazon Web Services
Amazon valorise la diversité des expériences. Même si un candidat ne répond pas à toutes les qualifications préférées énoncées, il est incité à postuler. Ce poste est conçu pour favoriser l’inclusion, permettant aux personnes de tous horizons de contribuer.
Équilibre entre Vie Professionnelle et Vie Privée
AWS promeut une culture de flexibilité, encourageant un équilibre entre les réussites professionnelles et personnelles. L’entreprise croit que le soutien au travail et à la maison est clé pour réaliser des objectifs ambitieux.
Croissance et Mentorat
AWS s’engage à faire progresser ses employés à travers le partage de connaissances, le mentorat et d’autres ressources de développement professionnel. Cette culture de stimulation constante recherche à faire d’AWS un employeur de référence.
Qualifications Requises
Qualifications de Base:
- Expérience dans les paramètres opérationnels et le dépannage de trois des domaines suivants : informatique, stockage, mise en réseau, bases de données, DevOps, big data, sécurité, développement d’applications.
- Formation technique pertinente.
- Bachelor Degree.
Qualifications Préférées:
- Expérience avec les services AWS ou autres offres cloud.
- Expérience dans un environnement technique, que ce soit interne ou externe.
Conclusion
Le rôle de Cloud Operations Architect chez Amazon représente une opportunité de premier plan pour ceux qui souhaitent jouer un rôle clé dans l’innovation technologique au sein d’AWS. Avec un engagement envers la diversité, l’inclusion et la croissance, Amazon continue de chercher des talents passionnés pour rejoindre ses rangs.
📅 Date de publication de l’offre : Sat, 28 Jun 2025 01:11:30 GMT
🏢 Entreprise : Amazon
📍 Lieu : Madrid
💼 Intitulé du poste : Cloud Operations Architect, Enterprise Support EMEA South
💶 Rémunération proposée :
📝 Description du poste : DESCRIPTIONWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? Cloud Operations Architects (COA) drive our customers’ creative and transformative spirit of innovation across all technologies – including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises in commercial and public sector.The RoleAs a COA, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services – including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The COA is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.Key job responsibilities
You’ll advise on solutions, provide technical guidance and advocate for the customer:
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
A day in the life
See what the team say about similar roles:
https://www.youtube.com/watch?v=M7j83fWoqmQAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS– Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
– Experience in technical engineering
– Bachelor’s degreePREFERRED QUALIFICATIONS– Experience with AWS services or other cloud offerings
– Experience in internal enterprise or external customer-facing environment as a technical leadAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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