Executive Administrative Assistant
Offre d’emploi : Executive Administrative Assistant chez Four Seasons Hotels
Présentation de l’entreprise
**Four Seasons Hotels** est une référence dans le domaine de l’hospitalité de luxe, s’appuyant sur un engagement fort envers la qualité et le service personnalisé. Fondée en 1960, l’entreprise opère actuellement 105 hôtels et résidences privées dans 43 pays, avec plus de 60 projets en développement. Son objectif principal est de créer des impressions durables pour ses invités, ce qui repose sur une expérience employé de premier plan et une culture d’entreprise inclusive.
À propos de la localisation
Le **Four Seasons Hotel Kuala Lumpur** s’implante dans le quartier dynamique du Golden Triangle, en plein centre d’affaires de Kuala Lumpur. Ce complexe de 65 étages comprendra des résidences privées, des appartements de services, et un hôtel de 209 chambres, le tout intégré dans un projet architectural ambitieux. Parmi ses équipements, le nouvel établissement proposera une offre gastronomique variée, un spa de bien-être, et une piscine à débordement offrant une vue imprenable sur la ville.
Poste proposé
**Titre du poste** : Executive Administrative Assistant
Le Four Seasons Hotel Kuala Lumpur recherche un/e Executive Administrative Assistant. Ce rôle est essentiel pour assurer le bon fonctionnement des opérations administratives au sein de l’hôtel, contribuant ainsi à la création d’une expérience client exceptionnelle.
Qualifications et connaissances requises
- Expérience confirmée dans un poste similaire.
- Bilinguisme en anglais et en malais.
- Capacité à rédiger des correspondances professionnelles.
- Compétences solides en organisation et gestion du temps.
- Capacité à rester calme en situations stressantes.
Responsabilités principales
- Gestion des tâches administratives : rédaction, classement, ouverture du courrier, et gestion des appels téléphoniques.
- Préparation de la correspondance au nom du directeur général et du directeur de l’hôtel.
- Analyse mensuelle des commentaires des clients et distribution des résultats.
- Gestion des réservations de voyages pour la direction et les invités VIP.
- Maintien d’un espace de travail organisé et professionnel.
- Gestion des plaintes et suivi avec le directeur général.
- Approvisionnement en fournitures de bureau.
- Assistance dans le suivi des problèmes rencontrés par les clients.
Ce que vous pouvez attendre
*Vous intégrerez une équipe cohérente, engagée et reconnue pour son excellence. Ce poste vous permettra d’apprendre, de grandir et de vous développer dans un environnement professionnel dynamique.*
Localisation et publication de l’annonce
**Localisation** : Kuala Lumpur
**Date** : Jeudi 26 juin 2025
Note : Les candidats sont encouragés à postuler sans distinction d’origine, de genre ou d’autres critères non liés à leurs compétences professionnelles. Four Seasons Hotels s’engage à offrir un environnement de travail inclusif et respectueux.
📅 Date de publication de l’offre : Thu, 26 Jun 2025 04:00:43 GMT
🏢 Entreprise : Four Seasons Hotels
📍 Lieu : Kuala Lumpur
💼 Intitulé du poste : Executive Administrative Assistant
💶 Rémunération proposée :
📝 Description du poste : About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.The Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.About Four Seasons Hotel Kuala LumpurThe Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district, will soon see the opening of the new Four Seasons Hotel and Residences. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a five-floor, 300,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.About Four SeasonsFounded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.Executive Administrative AssistantThe Four Seasons Hotel Kuala Lumpur is looking for an Executive Administrative Assistant. Candidates with passion for excellence, expertise in hospitality operations and are invited to apply for a career with Four Seasons. The Executive Administrative Assistant works across disciplines to deliver an exceptional experience and manages the office.Preferred Knowledge and Qualifications
- Must have previous experience in a similar capacity.
- Bi-lingual in English & Malay
- Ability to compose business correspondence.
- Requires ability to operate computer equipment.
- Possess strong organization skills.
- Ability to maintain a calm demeanor during challenging situations.
Responsibilities
- Perform administrative skills such as typing, filing, copying, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager and answer telephones according to Four Seasons standards
- Prepare written correspondence on behalf of General Manager and Hotel manager for approval.
- Compile monthly guest comment analysis and ensure proper distribution of results.
- Handle travel arrangements and reservations for managers and VIP guests.
- Maintain a clean, neat and organized work area and file storage system
- Work harmoniously and professionally with co-workers and supervisors. Maintains confidentiality.
- Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.
- Maintain stationery supplies for Executive Office.
- Assist with Glitch follow up to guests on behalf of Executive Office.
What to expect: You will……Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellence
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