Présentation du Poste de Facilities Support Assistant chez Maritime Transport

Emploi au Royaume-Uni

Maritime Transport, une entreprise familiale anglaise basée à Felixstowe, recherche un *Facilities Support Assistant* pour son siège. Ce rôle clé sert de premier point de contact pour les clients internes concernant les préoccupations liées à l’environnement de travail. L’importance de la maintenance et de la gestion des installations est cruciale dans le cadre d’une organisation ayant une expertise dans le transport et la logistique, ce qui rend cet emploi intéressant pour les personnes à la recherche d’un poste dynamique.

Description du Poste

Le *Facilities Support Assistant* est chargé de gérer et de prioriser les ordres de travail dans l’ensemble des sites de l’entreprise. Les responsabilités incluent :

• Gestion des Travaux : Tri, enregistrement et mise à jour des ordres de travail de maintenance, en collaboration avec des entrepreneurs internes et externes.
• Communication : Interaction avec les collègues et partenaires externes pour résoudre les demandes et les problèmes liés aux installations.
• Soutien Administratif : Assistance à la gestion des tâches administratives et de conformité au sein du département immobilier.
• Utilisation du Système CAFM : Triage et enregistrement des ordres de travail à l’aide du système CAFM, favorisant une gestion efficace des ressources.

Duties et Responsabilités

Les principales tâches englobent :

• Organisation et suivi des travaux de maintenance préventifs et réactifs.
• Liaison avec des entrepreneurs pour assurer la progression des tâches en temps opportun.
• Élaboration de rapports sur les ordres de travail et la conformité.
• Soutien à la mise en place de nouveaux fournisseurs.
• Réponse aux demandes des utilisateurs finaux via divers canaux de communication.

Profil Recherché

Le candidat idéal devra posséder certaines qualités et compétences telles que :

• Éducation : Niveau d’éducation minimum de type GCSE ou équivalent.
• Expérience : Antécédents dans un rôle administratif ou de service à la clientèle, avec une préférence pour l’expérience en gestion des installations.
• Compétences Techniques : Connaissance des systèmes CAFM, bien que la formation soit offerte.
• Personnalité : Attitude proactive et capacité à travailler de manière autonome ou en équipe.

Conditions de Travail

Maritime Transport offre un environnement de travail stimulant, des avantages attrayants tels que :

• Un salaire compétitif avec révisions annuelles.
• Des jours de congé généralisés, y compris 25 jours de vacances et 8 jours fériés.
• Des programmes de soutien aux employés et des remises sur les croisières.

Conclusion et Appel à Candidature

Si ce poste vous intéresse, Maritime Transport se réjouit d’accueillir de nouveaux talents au sein de son équipe. Ce rôle est non seulement dynamique mais également crucial pour le bon fonctionnement de l’entreprise. Pour postuler, cliquez sur le lien suivant :

Postulez dès maintenant !

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📅 Date de publication de l’offre : Sat, 21 Jun 2025 00:21:31 GMT

🏢 Entreprise : Maritime Transport

📍 Lieu : Felixstowe, Suffolk

💼 Intitulé du poste : Facilities Support Assistant

💶 Rémunération proposée :

📝 Description du poste : This role is based at our Head Office in Felixstowe.This role will provide the first point of contact for our internal customers for any queries or concerns relating the work environment. The role involves triaging and logging work orders for all sites nationally, liaising with and assigning contractors and/ or internal Maintenance to reactive callouts, in addition to communication with end-users/ customers (colleagues on site) regarding issues that arise throughout sites and properties, both and hard and soft services related, on a reactive basis. You will also support the National Facilities Manager, FM Supervisors and Maintenance Technicians in arranging and scheduling PPMs, SIs and managing compliance.The successful candidate will also be required to provide support to the wider Property department in any supportive administrative duties, as required. The department comprises of Facilities Management (responsible for maintenance and upkeep of building structures and property assets), Projects (new developments and refurbishments), Infrastructure (rail and heavy duty pavement assets) and Risk & Compliance (inclusive of H&S).Note: Soft FM – Cleaning and security is currently site-specific and managed locally, with FM support, but there may be the potential to acquire elements of Soft FM, to better support the needs of the business.Duties:

• Ensure maintenance works are scheduled, checks are in place and works are logged correctly and updated on a continuous basis
• Arrange reactive and planned maintenance. Assign and contact relevant resource (in-house/ contractor) to attend and update reporter in a timely manner
• Liaising with contractors to log, progress and attain updates on reactive work orders and PPMs
• Respond to queries, amend data and re-issue tasks/ work orders as and when required
• Raising purchase orders and keeping on top of payment of invoices in our Docuware system to ensure timely payment to our contractors/ supplier.
• Providing cover and support of Reception, answering calls, arranging couriers and sorting post, arranging hotel books for employees, as and when necessary
• Utilise the new CAFM system to log and triage work orders to internal technicians and external third party contractors
• Provide support to support colleagues to log work orders and check progress of work orders in the new CAFM system
• Liaising with, and supporting customers/ end-user (colleagues on site) via phone, email and the CAFM system, regarding building and/ or project issues/ queries
• Liaising with in-house Maintenance Technician, Facilities Supervisors and other members of the team to support in issue resolution
• Ensuring all compliance documentation is received, recorded and filed correctly
• Monitor CAFM data to ensure work orders have been accurately created, assigned, prioritised and categorised in-line with appropriate SLA
• Develop/ run and issue reports on work orders, compliance, audit actions, etc. where necessary either via Excel or the CAFM system
• Support with new vendor set-up procedure, attaining/ filing and keeping track of relevant legal documents, maintaining the approved contractor tracker
• Data entry to update, improve and feed the CAFM system, as well as documents within Excel and similar applications
• Undertake any training as required and to provide advice and support to the wider team and business
• Any additional tasks and/ or ad hoc duties, as required, to suit the needs of the department and business

To be a Successful Candidate you will need to demonstrate:

• IOSH Working Safely an advantage, or willingness to complete the latter
• IWFM level 2 or 3 an advantage, or willingness to undertake this course
• Good level of education including GCSEs, or equivalent
• Highly motivated self-starter, with a diligent, can-do, hands-on attitude and the ability to hit the ground running
• Friendly, yet professional and helpful nature with exceptional customer service and the ability to work well in a team, as well as independently, as required
• Well organised, with experience in a role administrative/ customer service role. FM experience preferred (i.e. in admin, helpdesk, etc.), but not essential
• Experience using and maintaining CAFM systems (Expansive preferred), CMMS, or similar would be advantageous, but not essential, as training will be provided
• Knowledge and/ or awareness of statutory compliance relating to the built environment, ideal but not essential, but must have willingness to learn
• Knowledge/ awareness of Health & Safety in the workplace, or an interest and willingness to learn
• Ability to work under pressure, deal with challenging situations, manage own workload and multitask various concurrent tasks, within a fast paced environment
• Problem solver with the ability to think outside the box, make decisions, take ownership and use initiative to resolve issues with attention to detail
• Good level of numerical aptitude, with commercial awareness. Experience processing and raising POs, etc., would be advantageous
• Excellent communications (verbal and written) with colleagues and contractors at all levels
• Excellent administrative and IT skills with a willingness to learn new systems and ways of working
• Fast learner, organised and able to multi-task and work to deadlines

Why Work for Maritime Transport?

• competitive salary;
• annual salary review (discretionary);
• annual bonus (discretionary);
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• group personal pension;
• employee assistance programme;
• Maritime weekly lottery (every Friday someone in the business wins one thousand pounds);
• Big discounts on MSC cruises for yourself, family and friends
• a fantastic office and facilities available.

If this sounds like an opportunity you are interested in, we would love to hear from you.Maritime is a family-owned UK-based transport company and since its inception in 2001 has grown to be a market-leader offering container transport and curtain-sided distribution services. With a network of over 40 depots spanning the UK Maritime offers transport and logistics solutions to a large and growing customer base, and works with a high number of large blue chip businesses. Join a winning team.

➡️ Candidater en ligne

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