Field Service Engineer
Offre d’emploi : Field Service Engineer chez Veeco Instruments à Taïwan
Une entreprise à la pointe de la technologie
Veeco Instruments joue un rôle essentiel dans l’évolution numérique moderne. Bien que souvent invisible, son travail impacte notre quotidien à travers les appareils qui nous connectent et facilitent la vie. Des smartphones aux solutions d’intelligence artificielle, Veeco développe des machines avancées qui répondent aux défis les plus complexes en matière de science des matériaux. En s’associant à des entreprises technologiques de renom, Veeco contribue à rendre le monde plus connecté et durable.
Description du poste
Le Field Service Engineer est chargé de l’installation, de la maintenance préventive, ainsi que de la réparation et de la modification d’équipements sophistiqués. Ce poste est crucial pour assurer un fonctionnement optimal des systèmes et pour former les clients à leur utilisation. Les responsabilités s’étendent de la gestion des problèmes à la communication proactive avec les clients, garantissant un service de haute qualité conforme aux normes de Veeco.
Responsabilités principales
- Services sur site :
- Planification et installation des équipements
- Dépannage et résolution des problèmes
- Calibrations et maintenance préventive
- Formation des clients sur l’utilisation des systèmes
- Gestion proactive des problèmes : Communication efficace avec les clients pour anticiper et résoudre les soucis techniques.
- Collaboration en équipe : Soumission de rapports réguliers et communication avec l’équipe de gestion.
- Amélioration continue : Formation continue pour accroître les compétences et l’efficacité du service.
Exigences du poste
Le candidat idéal doit posséder un bachelor en électronique, robotique, informatique, ingénierie mécanique ou un domaine similaire, avec au moins deux ans d’expérience dans le support de service sur le terrain. Une expérience de partage de service avec TSMC est un atout souhaitable.
Compétences requises
- Capacité à communiquer efficacement avec les clients pour résoudre des problèmes techniques.
- Compétences analytiques et de dépannage solides.
- Capacité à travailler sous pression tout en maintenant un niveau élevé de satisfaction client.
- Maîtrise de l’anglais, tant à l’oral qu’à l’écrit.
- Disposition à voyager fréquemment.
Conditions et opportunités
Ce poste est basé à Taïwan et peut exiger des déplacements pendant les heures de service, y compris les week-ends. Veeco Instruments adhère à un principe d’égalité des chances et s’engage à fournir des aménagements raisonnables pour les personnes en situation de handicap. Les candidats de tous horizons sont encouragés à postuler.
Salaire attendu : À définir selon l’expérience et les compétences.
Pour ceux qui souhaitent rejoindre une équipe dynamique et influente dans le domaine de la technologie, Postulez dès maintenant !
📅 Date de publication de l’offre : Thu, 03 Jul 2025 05:28:58 GMT
🏢 Entreprise : Veeco Instruments
📍 Lieu : Taiwan
💼 Intitulé du poste : Field Service Engineer
💶 Rémunération proposée :
📝 Description du poste : About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.We’re looking for material difference-makers to join our growing team. Interested? Learn more at .OverviewThe Field Service Engineer performs intermediate customer support activities involving the installation, modification, repair and preventive maintenance of complex equipment and systems to ensure proper working order. This role is responsible for instructing customers in the operation and maintenance of the system. The successful candidate has the ability to work under general supervision following established policies and procedures to ensure company and customer quality standards are met. In addition, this person will have the ability to work on problems of diverse scope, while demonstrating judgment in selecting methods and techniques for obtaining solutions.ResponsibilitiesResponsible for delivery of services to assigned customers to ensure that their systems operate at the customer’s expected performance level constantly. Performs on-site installation, calibration, repair, preventive maintenance, upgrades and customer training sessions. May work off-hours and on the weekend.
- Delivers on-site services such as:
- Installation and planning (site planning, site inspection, installation)
- Troubleshooting, Problem resolutions, repairs, fixes
- Upgrades, perform engineering changes
- Calibrations
- Preventive maintenance
- Conducting customer training
- Performs timely problem site management such as triggering alert processes appropriately to prevent excessive customer anxiety. Proactive communication, including negotiations on alternative solutions, and tracking of activities till problem resolution is complete. Develops an effective working relationship with customer through:
- Advising customers on environmental factors such as humidity, power, air conditioning, hardware/software/application upgrades, etc., that may effect the operation of the system.
- Understanding the current and future operational support needs of the assigned customers. Having close communication with customers to ensure the maximum operational reliability of their systems.
- Be an effective member of the service team through:
- Submitting timely Weekly Time Sheet and Field Maintenance Report
- Proactive communication with the account team/management about customer activities.
- Updating and communication of customer support plans and requirements.
- Creating/maintaining account files and updating customer information timely.
- Getting feedback on customer satisfaction and acting on concerns by frequent contacts with assigned customers.
- Improves personal expertise and effectiveness by:
- Becoming familiar with Veeco Service Support Process and Alert/Escalation System
- Attending necessary training to increase competency in assigned technology and to increase productivity and professionalism.
- Practicing teamwork within the country, region and across disciplines.
- Develops good work practices in:
- Completing Weekly Time Sheets and Field Maintenance Report to account for time, expenses, inventory billing, etc.
- Following all required safety practices, as defined by Veeco and/or the customers’ site safety code.
- Fully accountable for assigned company assets, including laptop, tools, test equipment, service inventory, etc.
- Attends all service meetings as assigned.
- Undertakes any other duties as may be assigned by Service Manager and/or Country Manager.
QualificationsBachelor’s degree in electronics, robotics, computer science, mechanical engineering or related field and a minimum of two years’ experience in field service support. An equivalent combination of training and experience may be considered. Experience of TSMC service support is a plus.Knowledge, Skills & Abilities
- Demonstrated ability to communicate with customers to resolve technical equipment issue
- Demonstrated ability to work under pressure while ensuring customer satisfaction
- Strong analytical and troubleshooting skills
- Strong presentation, written and verbal communication skills
- Ability to work in a team environment
- Ability to produce and present reports; participate in the facilitation of customer meetings
- Reading and writing fluency in English
- Ability and willingness to travel frequently out of home base
- Computer literacy is a must
Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.
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