Offre d’Emploi : Senior Program Manager, Merchant Systems & Strategy chez Wolt

Secteur : Technologie de Livraison

Entreprise : Wolt
Location : Helsinki – Berlin
Date de publication : Fri, 11 Jul 2025

Wolt, fondée en 2014 et ayant fusionné avec DoorDash en 2022, est une entreprise innovante dédiée à révolutionner la livraison sur une échelle mondiale. Avec plus de 500 villes dans 30 pays, Wolt se positionne comme un leader dans le domaine des technologies de livraison. L’entreprise s’inscrit dans une dynamique de croissance rapide, offrant des solutions logistiques variées qui vont au-delà de la simple livraison de nourriture.

Description du Poste

Titre : Senior Program Manager, Merchant Systems & Strategy

Le rôle consiste à intégrer des solutions technologiques robustes qui répondent aux besoins des partenaires marchands tout en optimisant l’expérience utilisateur. En tant que Senior Program Manager, vous serez un acteur clé dans la conception et la mise en œuvre de systèmes évolutifs en collaboration étroite avec les équipes Produit, Ops, et Commerciales.

Responsabilités Principales :

• Traduire les besoins métiers en solutions technologiques : Participer activement à la conception de systèmes alignés sur les exigences évolutives des ventes et des opérations.
• Gérer l’intégration des outils et le flux de données : Assurer une circulation des données fluide entre les plateformes CRM, telles que Salesforce, et d’autres outils analytiques.
• Encadrer l’adoption des systèmes : Fournir une formation et un support adéquats aux équipes afin de garantir une utilisation optimale des outils.
• Documenter les systèmes : Maintenir des documents clairs pour une transition fluide vers les équipes de support et d’opérations.

Exigences :

• Pensée systémique et expérience en gestion de programme : Aptitude à gérer des initiatives transversales et à convertir des besoins métier en solutions durables.
• Compétences techniques : Expérience avec des plateformes CRM et compréhension des intégrations de données.
• Résolution de problèmes : Capacité à équilibrer l’exécution immédiate avec une conception systémique à long terme.
• Gestion des parties prenantes : Compétences en alignement des équipes dans des environnements complexes.
• Documentation et formation : Engagement envers des pratiques documentées pour favoriser l’adoption des outils et la continuité des processus.

Engagement envers la Diversité et l’Inclusion

Wolt s’engage à créer un environnement inclusif en recrutant des équipes diversifiées. L’entreprise valorise la innovation qui émerge lorsque tous les individus ont leur place et les moyens de réussir. Cette initiative reflète une volonté d’égalité des chances, en encourageant les candidatures de personnes de tous horizons.

Culture d’Entreprise

Travailler chez Wolt, c’est vivre un environnement dynamique où les défis sont présents, mais où l’apprentissage et l’amusement vont de pair. Wolt se décrit comme un lieu où l’on peut rapidement évoluer de carrière si l’on se démarque par ses performances. Les valeurs de passion et d’engagement sont au cœur de la culture de l’entreprise.

Candidature

Pour les candidats intéressés par ce défi au sein d’un environnement en pleine expansion, il est recommandé de soumettre votre candidature via le portail dédié. Les sélections se font au fur et à mesure des candidatures reçues.

Postulez dès maintenant !

Conclusion

Cette offre d’emploi présente une belle opportunité pour les professionnels ayant un esprit entrepreneurial et désireux de faire évoluer une plateforme à la pointe de la technologie. Il est essentiel d’évaluer toute offre d’emploi avec une approche critique, en recherchant des informations fiables et en se posant les bonnes questions concernant la culture d’entreprise et les perspectives de croissance.

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📅 Date de publication de l’offre : Fri, 11 Jul 2025 00:15:37 GMT

🏢 Entreprise : Wolt

📍 Lieu : Helsinki – Berlin

💼 Intitulé du poste : Senior Program Manager, Merchant Systems & Strategy

💶 Rémunération proposée :

📝 Description du poste : At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.On the Global Merchant team, our mission is to provide best-in-class merchant selection-spanning restaurants and other verticals-to deliver exceptional value to consumers while empowering merchants to grow their businesses profitably on Wolt. We achieve this by building world class operations, launching innovative products and collaborating closely with commercial teams across our 30+ countries.Our five global subteams focus on distinct areas of the merchant lifecycle and experience but also our internal efficiency related to reaching our mission:

• The Merchant S&O (Strategy & Operations) team is responsible for our merchant and selection strategy, merchant experience, planning and performance tracking, operating model design as well as commercial go-to-market approaches
• The Revenue S&O team owns and develops the revenue strategy, goaling, sales operations processes, tools and enablement programs to support and improve the productivity of our countries’ sales & account management teams.
• The Merchant Operations subteam focuses on smooth execution of core processes such as onboarding, in-store flows, self-service tooling and integrations – this in a very tight collaboration with our product teams
• The Enterprise team works directly with global current and prospective merchant partners to unlock and grow our joint business
• The B2B subteam owns and develops some of our newer service offerings for merchants – such as logistics as a service (Drive)

What you’ll be doingThis role will require close collaboration with cross-functional stakeholders, including Product, Ops, and Commercial teams, to build scalable and stable system solutions that support both existing and emerging business lines, including Enterprise Sales and new verticals. In a landscape where strategic ownership is currently limited, you will take the lead in driving adoption through onboarding, training, and documentation-ensuring that tools and systems are utilized effectively and consistently.

• Translate business needs into scalable system solutions: Work closely with cross-functional teams to understand evolving sales and operational requirements, and convert them into system designs that are scalable, sustainable, and aligned across tools and workflows.
• Manage tool integrations and data flow: Own and optimize the integration of CRM and SI platforms with key tools such as Snowflake, Looker, and external services, ensuring seamless data flow and minimizing lead leakage and operational friction.
• Drive system enablement and process alignment: Collaborate with Product, Ops, and Commercial stakeholders to implement consistent, efficient processes across markets and business lines, including Enterprise Sales and new verticals.
• Support adoption through training and documentation: Create training materials, run onboarding sessions, and provide ongoing support to ensure teams are equipped to adopt tools effectively and follow standardized workflows.
• Document systems and ensure smooth transitions: Maintain clear, up-to-date system documentation and transition plans to enable seamless handover to support and operations teams, ensuring long-term system stability and knowledge continuity.

Our humble expectations*

• Strong program and systems thinking, with the ability to manage cross-functional initiatives and translate business needs into scalable solutions;
• Experience with CRM platforms like Salesforce and understanding of data integrations across tools such as Snowflake and Looker;
• Structured and analytical problem-solver, capable of balancing immediate execution with long-term system design;
• Skilled in stakeholder management, able to align Product, Ops, and Commercial teams in complex and evolving environments;
• Committed to clear documentation, onboarding, and training to drive tool adoption and process continuity;
• Self-driven with a strong sense of ownership and a bias for action in fast-paced, dynamic contexts.

Next steps*If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious team, we encourage you to apply. Please submit your application via our job portal. We will review applications on an ongoing basis and invite candidates for interviews accordingly.Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur visionOur cultureOur peopleWe drive Wolt’s growthWe’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.The delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.Our cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging. »– Nicolas, Sales Team LeadTeamWe drive Wolt’s growthWe’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.Our visionThe delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.Our cultureOur cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our people“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging. »– Nicolas, Sales Team LeadApply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt’s recruitment privacy statement.Do you require any accommodations during the hiring process?We evaluate candidates solely on their qualifications, skills, and how they align with our business needs. We encourage applications from people of all disability statuses, gender identities, sexual orientations, personal expressions, racial and ethnic backgrounds, religious beliefs, and any other identities or experiences.To ensure a fair and inclusive hiring process, please focus on your experience and skills in your CV – no need to include your photo, age, or marital status.We’re committed to providing a delightful candidate experience. If you require any accommodations during the hiring process, please let us know below.YesNoLocation *Additional informationWolt – Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don’t feel comfortable answering any question, you can select “I don’t want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What’s your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You’re welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

➡️ Candidater en ligne

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