Opportunité Professionnelle : Digital Application Manager, Customer Success
Présentation de l’Entreprise
Wärtsilä est un leader mondial dans le secteur des technologies maritimes, reconnu pour son engagement vers un avenir décarboné et durable. À travers son large portefeuille de solutions et un réseau de services étendu, Wärtsilä s’efforce d’offrir des produits intégrés efficaces et sûrs, essentiels à l’industrie maritime. Avec 88% du commerce mondial transporté par voie maritime, l’entreprise se positionne à la pointe de l’innovation pour transformer le secteur grâce à la numérisation et aux nouvelles technologies.
Détails du Poste
Titre du poste : Digital Application Manager, Customer Success
Localisation : Préférentiellement en Finlande, Royaume-Uni ou Scandinavie
Date limite de candidature : 17 août 2025
Description du Rôle
Le Digital Application Manager au sein de l’unité Digital Customer Experience sera chargé de gérer et de coordonner les actions de développement des ventes digitales à travers l’Europe centrale et les pays nordiques. Ce rôle combine le développement commercial, axé sur la promotion des solutions numériques auprès des clients, et le succès client, garantissant ainsi la satisfaction et la fidélité des clients.
Responsabilités Clés
- Élaborer et surveiller les activités de développement des ventes digitales pour les secteurs maritime et énergétique.
- Créer des relations positives avec les équipes de vente régionales pour identifier les clients cibles pour l’intégration numérique.
- Comprendre le parcours client en matière d’approvisionnement en pièces, identifier les points de douleur et proposer des solutions.
- Augmenter la notoriété de la plateforme Wärtsilä Online et s’assurer qu’elle apporte une valeur ajoutée.
- Mettre en œuvre des plans de déploiement pour les solutions de commerce numérique, incluant des stratégies de mise sur le marché et des campagnes marketing ciblées.
- Servir d’interface entre les clients et les équipes de développement internes, définissant des opportunités de produits.
- Assurer un reporting efficace concernant les ventes numériques pour soutenir la prise de décisions informées.
Profil Recherché
Compétences et Qualifications Essentielles
- Connaissance des produits numériques modernes, en particulier des portails clients.
- Capacité à établir des relations avec divers intervenants et gestionnaires des ventes.
- Expérience dans un rôle orienté client, notamment en acquisition ou en rétention.
- Aptitude à intégrer les clients sur des canaux numériques, tout en soutenant leurs opérations de cycle de vie.
- Compétences en reporting avec Salesforce et Power BI.
- Excellentes compétences en communication et présentation.
- Maîtrise de l’anglais, tant à l’oral qu’à l’écrit.
- Disponibilité pour des voyages d’affaires occasionnels.
Atouts Souhaités
- Esprit commercial et prise d’initiative.
- Expérience des processus et outils de vente.
- Expérience dans la vente numérique et le marketing.
- Capacité à travailler de manière autonome tout en collaborant efficacement.
Notre Vision
La division Parts and Field Service Business Unit Development (PFS BUD) joue un rôle central dans l’optimisation et l’innovation des performances opérationnelles chez Wärtsilä. À travers une approche centrée sur le client, cette unité cherche à capturer de nouvelles opportunités commerciales et à renforcer l’efficacité globale des opérations.
Engagement envers l’Équité et la Diversité
Wärtsilä s’engage à respecter la diversité et à offrir des chances égales à tous ses employés. Le processus de recrutement est conçu pour éliminer toute discrimination et valoriser les compétences et mérites individuels.
Postulez Maintenant
Pour candidater, veuillez soumettre votre candidature via notre portail de carrières, en joignant votre CV ainsi qu’une lettre de motivation. Répondez également aux trois questions demandant pourquoi vous êtes intéressé par ce poste et en quoi vous pourriez exceller dans ce rôle.
Pour toute question relative à ce poste, veuillez contacter :
Richard Slater
Senior Digital Commerce Manager
richard.slater@wartsila.com
Rejoignez-nous dans notre objectif de transformer l’avenir maritime vers une durabilité accrue et des solutions innovantes !
📅 Date de publication de l’offre : Wed, 16 Jul 2025 00:05:28 GMT
🏢 Entreprise : Wärtsilä
📍 Lieu : Helsinki
💼 Intitulé du poste : Digital Application Manager, Customer Success
💶 Rémunération proposée :
📝 Description du poste : Wärtsilä is a world leader in marine technology and leading the industry’s transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians – deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world’s trade is carried by sea?We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together. Are you ready to jump onboard?In our Digital Customer Experience unit, which sits in Parts and Field Services organisation, Business Unit Development, we are looking for a new Digital Application Manager, Customer Success to manage, develop and coordinate digital sales development actions across Central Europe and the Nordics. This role is a blend of Business Development (promoting our digital solutions to customers in your region), and Customer Success (ensuring customer satisfaction and high levels of retention). Your top KPI will be growing the digital sales share in the spare parts context, by promoting our Wärtsilä Online platform and B2B digital commerce solutions to our customers and internal stakeholders. You will be a key link between our customers, our internal development teams and our stakeholders as we seek to improve our digital product offering.The Digital Application Manager will report to the Senior Digital Commerce Manager in Business Unit Development. You will be working alongside 3 other Digital Application Managers who are responsible for Americas, Middle East & Asia and Southern Europe & Africa, as well as a Digital Commerce and Data Expert.The preferred hiring location for this position is Finland, UK or Scandinavia.What you will do:
- Manage, develop and monitor digital sales development activities in Central Europe and the Nordics, contributing to increase the digital sales share for Marine and Energy businesses.
- Build positive relationships with the Regional and Area Sales Teams to identify target customers for digital onboarding.
- Understand the customer journey in spare parts procurement context, identify pain points and propose solutions that enhance the customer experience and value proposition of Wärtsilä Online and other digital channels.
- Increase awareness of Wärtsilä Online, ensure it provides added value for internal and external customers, and that it enables closer customer relationships and more efficient processes for transactional and agreement customers in your region.
- Develop and execute deployment plans for the digital commerce solutions, including go-to-market strategies, events, meetings, targeted marketing campaigns, and data analysis.
- Represent Marine and Energy customers towards our internal development teams. You will be responsible for identifying and defining process and product opportunities for Wärtsilä Online and B2B third party integrations, with the dual objectives of business growth and improved customer experience.
- Support our digital sales reporting to meet businesses needs and aid data driven decision making.
- Utilise Salesforce as per best practices and Wärtsilä guidelines, ensuring that digital commerce data and customer information is kept accurate.
What you need to have:
- Knowledge of modern digital product development, especially customer portals and third-party integrations
- Capability to build positive relationships with stakeholders and sales managers across your region
- Experience in a customer facing role, in acquisition context, or customer success, or retention
- Ability to onboard customers to digital channels and ensure that we support their lifecycle operations
- An aptitude for translating customer feedback into ideas that inform business strategy
- Salesforce and Power BI reporting & analytical skills
- Excellent presentation and communication skills
- Fluency in verbal and written English
- Willingness to travel for business and face to face meetings occasionally
What we would like you to have:
- An initiative-taking and sales-oriented mindset
- Experience of sales processes and tools
- Experience working in or with digital sales and marketing
- A collaborative attitude alongside the capability to work independently
Who we are:Parts and Field Service Business Unit Development (PFS BUD) supports the development and continuous improvement of the Parts and Field Service Business Unit in creating the strategic roadmap to reach better business performance and capture new business opportunities.
PFS BUD supports the Business Unit in enhancing efficiency and continuous improvement of the flow through innovation, collaboration, digitalization and a customer-centric approach, on a global scale and in a safe environment. PFS BUD works as a business partner for stakeholders in Marine Power, but also for Energy Services and Marine Systems.What we do:Digital Customer Experience as part of PFS BUD, is a business partner enabling better coordination, alignment, and effectiveness in the digital development and investments for Wärtsilä Online, B2B Third party integrations, Product Data Management, as well as future customer experience enablers. On top of operating the day-to-day digital customer interactions, we lead initiatives investing in data, technology and digital interaction development, aiming to improve digital customer journeys and digital customer experience. We also drive WPLM (Wärtsilä Product Lifecycle Management) operations and governance to follow the agreed best practices and ensure support to the Wärtsilä strategy.Submit your application by 17th August 2025 through our Careers Portal, attaching your CV and cover letter and answering the three questions explaining why you are interested in the position and why you would excel in it. Applications submitted via email will not be considered. If you have any enquiries regarding the position, please contact:Richard Slater
Senior Digital Commerce Manager
richard.slater@wartsila.comLast application date: 17/08/2025At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed.This is WärtsiläWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on .
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