Full-Time Educator | Singapore (Multiple locations)
Opportunité de Carrière chez Lululemon Athletica à Singapour
Poste : Educateur à Temps Plein
Entreprise : Lululemon Athletica
Localisation : Plusieurs sites à Singapour
Date de publication : 23 Mai 2025
Salaire attendu : À discuter lors de l’entretien
Présentation de l’Entreprise
Lululemon Athletica est une société innovante spécialisée dans les vêtements de performance pour le yoga, la course, l’entraînement et d’autres activités sportives. L’entreprise se distingue par son engagement envers des tissus techniques de haute qualité et un design fonctionnel, contribuant ainsi à une expérience client transformatrice. À travers ses actions, Lululemon s’efforce de promouvoir un avenir équitable et inclusif en favorisant des environnements de travail propices à la croissance personnelle.
Résumé du Poste
Le rôle d’éducateur constitue la pierre angulaire du succès de Lululemon. Les éducateurs sont des spécialistes de la relation client, responsables d’engager et de connecter avec les clients ainsi que de partager des connaissances approfondies sur les produits. Ils jouent un rôle clé dans l’expérience client et dans la promotion de la culture d’entreprise.
Responsabilités Principales
Expérience Client
- Interagir avec les clients pour garantir une expérience mémorable, respectant leur temps.
- Évaluer les besoins des clients afin de fournir des solutions d’achat et de retour personnalisées.
- Articuler la valeur et les avantages des produits à travers une éducation technique.
- Faciliter une expérience client fluide par des transactions précises et rapides.
- Assurer une présence active sur le terrain pour répondre aux besoins des clients.
- Collecter les retours des clients et collaborer avec la direction pour améliorer l’expérience.
- Informer les clients sur des initiatives communautaires locales.
Travail d’Équipe
- Contribuer à un environnement d’équipe respectueux et inclusif.
- Établir des relations productives avec les membres de l’équipe.
- Collaborer pour offrir une expérience client optimale.
Opérations
- Réaliser les tâches de présentation des produits selon les normes de l’entreprise.
- Utiliser la technologie en magasin pour soutenir les opérations.
- Maintenir la propreté de l’environnement de vente.
- Respecter les politiques de sécurité pour garantir un lieu de travail sûr.
Ce que Nous Recherchons
Lululemon valorise plusieurs qualités dans ses candidats :
- Inclusion et Diversité : Soutien d’un environnement inclusif.
- Intégrité : Comportement éthique et honnête.
- Expérience Client : Passion pour le service à la clientèle.
Exigences du Poste
- Être légalement éligible à travailler à Singapour.
- Disponibilité pour un horaire flexible.
- Capacité à évoluer à travers le magasin pour assister les clients.
Atouts (non obligatoires)
- Diplôme d’études secondaires ou équivalent.
Avantages et Bénéfices
Lululemon offre un programme de récompenses complet pour soutenir ses employés, incluant :
- Un salaire compétitif et un programme de bonus basé sur l’équipe.
- Congés payés et remises sur les produits.
- Cours de fitness et de yoga.
- Programmes de développement personnel et professionnel.
La disponibilité de ces bénéfices peut varier selon la localisation et le type d’emploi.
Politique d’Égalité des Chances
Lululemon est un employeur qui prône l’égalité des chances. Les décisions d’emploi reposent sur le mérite et les besoins de l’entreprise, sans discrimination aucune. L’entreprise s’engage également à fournir des accommodations raisonnables aux candidats présentant des handicaps.
L’annonce positionne Lululemon comme un employeur soucieux de l’humain et engagé envers ses employés ainsi que ses clients. Les candidats intéressés peuvent postuler, tout en gardant à l’esprit que le processus de recrutement se veut juste et transparent, favorisant la diversité et l’inclusion.
📅 Date de publication de l’offre : Fri, 23 May 2025 01:13:13 GMT
🏢 Entreprise : Lululemon Athletica
📍 Lieu : Singapore
💼 Intitulé du poste : Full-Time Educator | Singapore (Multiple locations)
💶 Rémunération proposée :
📝 Description du poste : Description & RequirementsWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.Job SummaryThe Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.Core Responsibilities of the JobGuest (i.e., Customer) Experience
- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
- Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
- Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
Working with Others
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
- Self-Awareness: Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
Job RequirementsEligibility
- Legally eligible to work in the jurisdiction of the store which you are assigned to.
Availability
- Willing to work a flexible schedule.
Other Willingness Requirements
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to work as part of a team and complete some work independently
Job Assets (i.e., nice to have; not required)
- Education: High School or Secondary School diploma equivalent or above.
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.Beyond the Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.
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