Opportunité de Carrière : Consultant Senior Unix/SQL Support Application chez EY
Présentation de l’Entreprise
EY, ou Ernst & Young, est un leader mondial dans le domaine des services d’assurance, de fiscalité, de transaction et de conseil. Engagée à bâtir un monde du travail meilleur, l’entreprise met à profit ses produits, son expertise et ses systèmes financiers pour créer de la valeur à long terme pour ses clients et la société. EY opère dans plus de 150 pays, favorisant une culture de formation continue, d’opportunités et de liberté créative.
Description du Poste
Le poste de Senior Unix/SQL Application Support est une occasion unique de rejoindre l’équipe de support technique de niveau 2 à Manille, Philippines. Le candidat sera responsable de divers aspects du support technique pour des applications spécifiques, contribuant directement à assurer le bon fonctionnement des systèmes critiques.
Responsabilités Clés
Les responsabilités incluent, mais ne se limitent pas à :
- Point de contact principal entre le client et le centre de support applicatif.
- Surveillance des processus de production, de la disponibilité des systèmes et de la santé générale des systèmes.
- Création d’incidents, de demandes de service et de problèmes, avec gestion appropriée des tickets.
- Analyse initiale et résolution des problèmes techniques dans les couches d’application définies.
- Escalation des incidents complexes aux niveaux supérieurs avec analyses complètes.
- Production de rapports sur les données d’incidents et de problèmes.
- Collaboration régulière avec les équipes clients et les fournisseurs tiers pour répondre aux questions fonctionnelles et techniques.
Exigences et Qualifications
Pour ce poste, les candidats doivent posséder :
Compétences Essentielles :
- Connaissances intermédiaires en Unix et en SQL/Oracle.
- Diplôme de Bachelor dans un domaine lié à l’informatique.
- Excellentes compétences en communication, tant à l’oral qu’à l’écrit.
Atouts Souhaités :
- Connaissances fondamentales en Java, Microservices, et diversité des outils de monitoring tels que Splunk et Dynatrace.
- Certification ITIL.
- Familiarité avec ServiceNow pour l’automatisation et la gestion des tickets.
Compétences et Qualités Personnelles
Les candidats doivent également faire preuve de :
- Capacité à travailler dans un environnement de production rapide et dynamique.
- Compétences analytiques et de résolution de problèmes solides.
- Attentiveness aux détails et capacité à travailler de manière autonome.
- Expérience en soutien aux services financiers est un plus.
Avantages et Environnement de Travail
Travailler chez EY offre de nombreux bénéfices, y compris :
- Un environnement de travail qui favorise l’équilibre entre vie professionnelle et vie personnelle.
- Des opportunités de développement professionnel avec mentorat et retour d’expérience de collègues engagés.
- Participation à des initiatives d’amélioration continue dans le cadre de l’équipe de support.
Conclusion
Cette position représente un point d’entrée passionnant pour ceux qui cherchent à développer leur carrière dans le domaine du support applicatif, tout en intégrant une entreprise de prestige qui valorise l’intégrité, le développement et l’inclusion. EY recherche des individus motivés, désireux de contribuer à un monde du travail meilleur.
Pour postuler, veuillez cliquer ici**.
Localisation : Taguig City, Metro Manila
Date de l’annonce : 24 juin 2025
EY est déterminé à bâtir un monde du travail meilleur, et cette opportunité peut être le prochain pas dans votre parcours professionnel.
📅 Date de publication de l’offre : Tue, 24 Jun 2025 22:19:29 GMT
🏢 Entreprise : EY
📍 Lieu : Taguig City, Metro Manila
💼 Intitulé du poste : GDS Consulting_ Senior Unix/SQL Application Support
💶 Rémunération proposée :
📝 Description du poste : At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Application Support SpecialistsThe opportunityWe are building a team of L2 Technical Application Support Center in Manila. The candidate will be required to
perform technical production support activities on in-scope applications. Scope of production activities include
but are not limited to: Incident Management, Problem Management, Service Request Management, and Service
Management.Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have adjacent and/or sufficient experience.Your key responsibilities
- Act as a point of contact between the client and the application support center
- Monitor jobs, production processes, systems availability, latency and overall system health
- Create Incidents / Service Requests /Problem ticket and assign to teams
- Create application incident reports
- Perform initial analysis and resolution for the layers defined in scope
- Establish understanding of application, platform layers defined in scope
- Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational
problems and provide acceptable workaround or resolutions to identified issues/defects
- Escalate further to L3 within a reasonable period with analysis and findings
- Triage, resolve, and conduct RCA
- Handle major incidents and joined SWAT calls
- Identification, classification, prioritization, and remediation of system issues
- Produce reports on defect/problem reporting data
- Build tools or establish processes to quickly triage issues and discover failures across the technology stack
- Analyze service performance and implement adjustments to mitigate risk and/or prevent issue recurrence
- Create and update support knowledge database
- Lead the documentation process for overall application support
Common Responsibilities and Expectations
- Work and closely collaborate with client teams (business and IT) as well as 3rd party vendors on a regular
basis
- Provide responses to functional / technical queries,
- Perform periodic application maintenance
- Participate and provide support on various application migration activities
- Propose and/or participate in any support team continuous improvement initiatives and implement these
improvements, as needed
- Understand the use of service delivery metrics
- Monitor and report on regular production activities, which are subject to Service Level Agreement (SLA) or
Operational Level Agreement (OLA) such as job activity, transaction processing, network activity, database
activitySkills and attributes for success
- Ability to work in a fast-paced production environment
- Excellent analysis and troubleshooting skills
- Ability to work independently and as part of a team with minimum supervision
- Understanding of software development lifecycle and best practices
- Excellent communication skills (written and spoken English)
- Ideally has experience in working for large Financial Services client
- Keen attention to detail
- Have exposure to working in shifts (APAC and EMEA) and/or weekend shift/on-call support
- Has successfully demonstrated domain of most skills and technologies on several relevant projects
- Exposure to various job and process monitoring tools
To qualify for the role, you must have:Must Have:
- Intermediate level on Unix, SQL/Oracle, Technical Application Support (Level 2) experience
**Intermediate : has hands-on experience working on that technology, can troubleshoot w/in the technology, can read scripts or do scripting, and know the key commands
- Education: Bachelor’s Degree Computer related
Nice to have:
- Fundamental level on Java, Microservices, PCF (Pivotal cloud foundry) Monitoring Tools – Splunk, Dynatrace, Catchpoint, APM etc.
- ITIL certification
- Familiarity with ServiceNow Automation and ticketing
What we look forWe look for people who demonstrate drive, vision and determination and are passionate about helping our clients
achieve their goals. We look for high performers, who consistently deliver quality work while continually looking for ways to improve.We want people who understand the challenges of working in a professional services environment and are focused
on achieving and delivering the best for our clients. We want people who have a clear sense of personal and
professional accountability and know how to build relationships by doing the right thing.What working with EY offers
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to acquire new knowledge and skills to progress your career
- Engaging culture that promotes work-life balance and personal effectiveness
About EYAs a global leader in assurance, tax, transaction and consulting services, we’re using the finance products,
expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in
giving you the training, opportunities and creative freedom to make things better. Whenever you join, however
long you stay, the exceptional EY experience lasts a lifetime.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.Apply now.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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