General Manager

12 juin 2025 Artia13 5 Views

Emploi Nigéria

Titre du poste : General Manager

Entreprise : CareerBuddy

Description du poste : Job Description:We’re looking for a hands-on General Manager to lead daily restaurant operations and production. You’ll be responsible for delivering smooth service, financial performance, and building a winning team, all while ensuring every detail, from kitchen logistics to customer service, is running at its absolute best.Who are we searching for?

You’re a restaurant leader with 3–5 years of experience in the food and beverage space.
You’re passionate about people both the customers you serve and the teams you lead.
You’re data-driven, results-oriented, and make decisions based on performance insights.
You’re calm under pressure and thrive in a fast-paced, high-energy environment.
You’re committed to operational excellence and believe no detail is too small to matter.

Your responsibilities…Operations & Production Management

You will oversee daily operations including staffing, scheduling, procurement, inventory, logistics, and kitchen production.
You will ensure adherence to all safety, health, and quality regulations.
You will enforce and refine SOPs to improve consistency, speed, and service quality across departments.

Team Leadership & Development

You will supervise and coach team members including Operations Leads, Shift Supervisors, and support staff.
You will support recruitment, conduct training, and champion a culture of service, teamwork, and accountability.
You will provide regular performance feedback and collaborate with HR on growth opportunities and disciplinary processes.

Customer Service Excellence

You will ensure prompt resolution of guest complaints and lead by example in hospitality.
You will implement strategies to improve the overall customer experience and boost retention.
You will monitor online reviews and ensure digital platforms (e.g. delivery and e-commerce) are performing optimally.

Financial & Business Management

You will develop and manage budgets, control costs, and monitor KPIs (sales, labour, food cost, profit margins).
You will implement strategies to improve profitability and financial efficiency.
You will review financial reports, analyse trends, and make data-backed business decisions.

Marketing, Sales & Community Engagement

You will collaborate with marketing to plan and execute campaigns that drive in-store and online sales.
You will track sales performance and make adjustments to meet revenue targets.
You will build community partnerships and participate in events to raise brand visibility.

Strategic & Organisational Growth

You will contribute to business growth plans, expansion strategies, and the refinement of internal SOPs.
You will work closely with the MD and leadership team to ensure alignment with company goals.
You will build relationships with key stakeholders, including vendors, partners, auditors, and consultants.

To be considered, you should have…

A Bachelor’s degree in Hospitality Management or a related field (preferred)
3–5 years’ experience as a Restaurant GM, Hospitality Manager, or similar leadership role
Strong knowledge of restaurant operations, kitchen logistics, safety standards, and customer service
Acute financial acumen with the ability to manage budgets, control costs, and increase profitability
Excellent leadership, time management, and communication skills
Experience in team recruitment, training, and performance management

Challenges you may face in this role…