Quality Assurance Specialist – German Speaking
Emploi Portugal
Titre du poste : Quality Assurance Specialist – German Speaking
Entreprise : Alpha Talent Solutions
Description du poste : We are seeking a proactive Quality Assurance Specialist to join our multilingual Customer Support Department based in MALTA.In this role, you’ll be supporting our German and Austrian sales teams and will play a crucial part in maintaining service excellence, identifying improvement areas, and supporting training strategies to uplift the teams overall performance.Your Role:
- Review customer interactions and assess adherence to internal standards.
- Deliver insightful feedback to team leads and contribute to coaching efforts.
- Monitor trends through detailed call analysis and performance tracking.
- Collaborate with the Learning & Development team to address skill gaps.
- Recommend actionable improvements that enhance service delivery and efficiency.
- Stay updated with QA trends and help refine our internal processes.
Who You Are:
- A QA professional with at least 2 years experience, ideally in a call center or sales support setting.
- Organized, analytical, and driven by quality outcomes.
- Fluent in German and English (spoken and written).
- Tech-savvy with experience using Microsoft Office and QA reporting tools.
- A team player who thrives in a fast-paced, evolving environment.
- Strong culture of support and growth.
- Competitive salary and benefits package.
- Annual Performance Bonus paid Quarterly
- Relocation Package of up to EUR 1000
- A real opportunity to influence customer engagement and team success.
Salaire attendu :
Localisation : Lisboa
Date du poste : Sat, 17 May 2025 22:52:13 GMT
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