Emploi Guatemala
Poste à Pourvoir : Customer Support Specialist (Fully Remote)
Entreprise : Bitfinex
Description de l’Entreprise
*Bitfinex* est une entreprise dédiée à la mission de rendre la liberté financière accessible à tous. Inspirée par la vision du Bitcoin, elle propose des solutions innovantes qui permettent à chacun de réaliser des transactions de manière fluide et efficace à travers le monde. La compagnie place l’accent sur l’éducation et l’innovation, offrant ainsi une plateforme de trading à la pointe de la technologie pour l’achat, la détention et l’échange d’actifs numériques. En restant à l’avant-garde d’un secteur en constante évolution, Bitfinex s’engage à transformer la liberté financière de rêve en une réalité tangible.
Pourquoi Rejoindre Bitfinex ?
*Bitfinex* recherche des esprits novateurs pour renforcer son équipe. Offrant un environnement de travail flexible et international, l’entreprise valorise l’autonomie, la créativité, et l’impact. Les projets de l’entreprise évoluent rapidement, ce qui permet aux employés d’influencer significativement le paysage de la finance décentralisée.
Le Rôle
Le poste de *Customer Support Specialist* est une opportunité entièrement à distance, idéal pour les candidats autonomes et motivés. Les responsabilités incluent la gestion des demandes des traders professionnels, l’amélioration continue des compétences et la promotion d’une culture de service à la clientèle exemplaire.
Vos Missions au Quotidien
– *Gérer efficacement les requêtes des clients* professionnels.
– *Améliorer continuellement vos compétences* techniques et relationnelles.
– *Démontrer un leadership* en matière de service client de qualité.
– *Promouvoir une culture* positive au sein de l’équipe de support.
Compétences Requises
Les candidats doivent être capables de travailler de façon autonome, avec un minimum de supervision. Une expertise en finance, ainsi qu’une bonne compréhension des marchés de trading et des dérivés, est essentielle. Les compétences suivantes sont également requises :
– Expérience en relations clients et gestion des demandes.
– Excellente communication en anglais.
– Passion pour le monde des cryptomonnaies.
– Attention aux détails et un fort sens de la sécurité et de la confidentialité.
Ce que Bitfinex Offre
– *Travail flexible et culture d’entreprise à distance.*
– Opportunités de *mentorat et de développement professionnel.*
– *Rémunération compétitive* et avantages divers.
– Environnement de travail collaboratif et soutenant.
– Activités de team-building et sociales (en ligne et en personne).
Avis sur la Protection des Données
Lors du processus de recrutement, Bitfinex collecte des données personnelles conformément aux lois internationales sur la protection des données, y compris le GDPR. Les candidats ont le droit d’accéder, de corriger ou de supprimer leurs informations.
Déclaration d’Égalité des Chances
Bitfinex s’engage à promouvoir l’égalité des chances en matière d’emploi. Toutes les candidatures sont considérées sans distinction de race, religion, genre, âge, handicap ou toute autre caractéristique protégée.
Localisation : Ciudad de Guatemala
Date de publication : Thu, 19 Jun 2025
Postulez dès maintenant !
📅 Date de publication de l’offre : Thu, 19 Jun 2025 06:21:48 GMT
🏢 Entreprise : Bitfinex
📍 Lieu : Ciudad de Guatemala
💼 Intitulé du poste : Customer Support Specialist (Fully Remote)
💶 Rémunération proposée :
📝 Description du poste : Inspired by Bitcoin’s vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe. From the early days of the Bitcoin revolution, our mission has been to champion freedom through innovative, reliable, and accessible technology—ensuring that everyone, everywhere, has the tools to participate in a truly open and borderless world.We are driven by a relentless pursuit of innovation and financial empowerment. By prioritizing education and delivering a cutting-edge platform, we enable users to seamlessly buy, hold, and trade digital assets with confidence. As the digital asset landscape rapidly evolves, we stay ahead—offering state-of-the-art trading services that empower both individuals and global liquidity providers. Our forward-thinking, agile approach ensures that financial freedom is not just a vision, but a reality for all.Our team, composed of visionary individuals with practical expertise, focuses on crafting solutions to the market’s toughest challenges. Despite our global presence and impact, we maintain a small, technology-focused core, fostering a culture of collaboration and innovation.We value integrity and autonomy, empowering our team to contribute from concept to launch. Driven by a passion for lifelong learning and a commitment to advancing freedom, we prioritize high-caliber products and services, with a proven track record of innovation that draws on the dexterity of our teams.Why Join Us?InnovationAt Bitfinex, we merge technology and skill to create an environment where your involvement isn’t just appreciated—it’s pioneering the future and pushing boundaries in finance. Our culture values bold creativity, a passion for technology, and a deep belief in Financial Freedom.Flexibility & Global ReachWe believe in trust, autonomy, and results—our team operates remotely, ensuring you work from anywhere while collaborating with some of the best talents across the world. We thrive on innovation, autonomy, and breaking new ground.Fast-Paced & ImpactfulMuch like the crypto industry itself, our projects move fast, break new ground, and make an impact. Your contributions reach our global audience, shaping the narrative of a decentralized future.A Team that Thrives on CollaborationWe blend seasoned experts with fresh creative minds, ensuring constant innovation, mentorship, and a dynamic work environment that keeps you at the forefront of achieving your goals. We see integrity and standing up for what is right as the most important qualities.Grow with the BestAt Bitfinex, we’re committed to continuous learning—whether through technological advancements, creative workshops, or mentorship from leading professionals in the industry.If you’re excited about partaking in shaping the narrative of decentralized finance, you’ll feel right at homeWe’re looking for: Customer Support SpecialistThe Role:We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.Your Day-to-Day:Effectively handles inquiries and requests from corporate and professional tradersContinuously upgrade skill setsLead by example to demonstrate full ownership of outstanding customer serviceContribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectivesCross-team interactionsWhat You Bring to the Table:You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.Experience and a deep interest in working with Finance, Mathematics or StatisticsGood understanding of trading and derivatives marketsStrong analytical abilityExperience in customer relations, ability to handle requests and inquiries is essentialExcellent communication skills in EnglishPassionate about cryptocurrency and blockchain worldDetail-orientedSecurity and privacy focusFamiliar with Office Suites (especially Excel)What We Offer:Flexible Work & Remote-Friendly CultureMentorship & GrowthCompetitive PayCareer Development OpportunitiesSupportive Team EnvironmentLearning & Knowledge SharingTeam-Building ActivitiesSocial activities (online & in-person)Ready to join us in bringing Financial Freedom to all?If you’re a visionary who thrives at the intersection of technology, knowledge and innovation, we want to hear from you!Data & Security Disclaimer:As part of the hiring process at Bitfinex, we collect personal data such as your name, contact details, location, job preferences, education and employment history, and other information you voluntarily provide. This data is used solely for recruitment purposes, processed in line with global data protection laws (including GDPR and CCPA), and retained only as long as necessary.All assessments and hiring-related tasks are shared exclusively via official Bitfinex emails (e.g. firstname.lastname@bitfinex.com). Please verify the source before engaging with any requests. Bitfinex does not send sensitive tasks or links through unofficial channels.You have the right to access, correct, delete your data, or withdraw consent where applicable. For questions or to exercise your rights, contact us through .Equal Opportunity Statement:Bitfinex is an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, sexual orientation, gender identity, or any other protected status. This commitment applies across all stages of employment.
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