Housekeeping Supervisor
Offre d’emploi : Housekeeping Supervisor chez W Hotels
Contexte de l’entreprise
W Ibiza, un hôtel de luxe situé à Santa Eulalia, Ibiza, incarne la quintessence de l’hospitalité moderne, fusionnant le style boho-chic méditerranéen avec un service irréprochable. L’établissement se distingue par son ambiance décontractée, tout en offrant une expérience cosmopolite unique, à seulement 20 minutes d’Ibiza Town.
Description du poste
Le poste de Housekeeping Supervisor implique une surveillance minutieuse des opérations de nettoyage afin de garantir des normes de qualité élevées. Les responsabilités incluent :
- Inspection des chambres et des espaces publics après nettoyage pour valider la qualité.
- Gestion des rapports de statut des chambres et priorisation des tâches de nettoyage.
- Coordination entre les départements de Housekeeping, d’Ingénierie, de la Réception et de la Blanchisserie.
- Gestion des problèmes liés aux chambres non conformes avec la Réception.
- Préparation et distribution des changements d’attributions de chambres.
- Communication des problèmes aux équipes suivantes et complétude de la paperasse requise.
- Aide au management dans le recrutement, la formation et l’évaluation du personnel.
- Respect des politiques de sécurité et d’hygiène en vigueur.
- Accueil chaleureux des clients et anticipation de leurs besoins.
- Entretien de relations de travail positives avec les collaborateurs.
Qualifications requises
Éducation : Diplôme d’études secondaires (ou équivalent).
Expérience : Minimum d’un an d’expérience dans un rôle similaire et au moins un an en tant que superviseur.
Certification : Aucune certification spécifique requise.
Engagement envers l’inclusion
W Hotels, membre de Marriott International, se consacre à la promotion d’une culture d’inclusion et de diversité. L’entreprise valorise le mélange unique des talents et expériences de ses employés, s’engageant ainsi envers l’égalité des chances et la non-discrimination basées sur des critères tels que le statut de handicap ou de vétéran.
Culture d’entreprise
La mission de W Hotels est de « déclencher la curiosité et élargir les horizons ». Le personnel est encouragé à innover et à recevoir de nouvelles perspectives pour créer des expériences exceptionnelles pour les clients. Le système de service Whatever/Whenever est emblématique de cette philosophie, visant à satisfaire les désirs des invités de manière proactive.
Informations pratiques
Salaire attendu : À discuter lors de l’entretien.
Localisation : Santa Eulària des Riu, Baleares.
Publication de l’offre : Vendredi, 6 juin 2025.
Nous encourageons tous les candidats qualifiés, sans distinction d’origine, à postuler pour cette opportunité au sein d’une équipe internationale dynamique.
📅 Date de publication de l’offre : Fri, 06 Jun 2025 23:37:24 GMT
🏢 Entreprise : W Hotels
📍 Lieu : Santa Eulària des Riu, Baleares
💼 Intitulé du poste : Housekeeping Supervisor
💶 Rémunération proposée :
📝 Description du poste : W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes’ drive to Ibiza Town, it’s Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 162 rooms and suites.Culinary excellence takes center stage with Yellow Fish Beach Club showcasing the finest local flavors and SEU Pizza @STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.ABOUT THE BRANDW Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.POSITION SUMMARY
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to next shift. Complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
PREFERRED QUALIFICATIONEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: At least 1 year of supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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