Emploi République Dominicaine
Titre du poste : Implementation Success Specialist (SDQ)
Entreprise : Horatio
Description du poste : Position Summary:As an Implementation Success Specialist, you will be responsible for guiding customers through one or more of the client’s product setups, including building initial program strategies or campaigns, integrations, training, testing, and project management. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication and project management skills, a passion for helping people, an interest in problem-solving with a solutions-oriented mindset, and the flexibility to help with a variety of projects.Responsibilities:
- Serve as the main point of contact for customers from deployment to launch to ensure a successful implementation process for the client’s products
- Ensure all customers complete the required technical setup efficiently and according to the project plan and timeline
- Train and educate customers on how to effectively utilize the client’s products via phone and videoconference
- Provide strategic guidance for how brands should set up their initial strategy/campaigns with the client’s products
- Improve and scale implementation process
- Act as liaison between customers and the client’s sales, product, support, professional services, and customer success teams to actively identify roadblocks and solutions during onboarding
Required Skills/Abilities:
- Advanced English proficiency
- Project Management skills (a must)
- Effective Communication – Build successful relationships internally and externally via effective verbal and written communication
- Client focus – Act with the client’s best interests in mind
- Great relationship manager and excel talking to VP- and C-suite leaders
- Manage simultaneous software implementations for multiple clients
- Research, troubleshoot and solve complex software issues
- Effectively project manage and create organized plans that ensure customer success post-onboarding
- Accurately synthesize client requests and questions, convey them to cross-functional stakeholders, and work together to move implementations along
Education and Experience:
- Strong Project Management background
- 2+ years of experience as an Implementation Manager and similar roles
- BPO experience is a plus
- Bachelor’s Degree in Business or related fields is preferred
Fixed Salary: RD$45,000 up to RD$55,000Benefits:
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment (no cubes, no assigned workstations!)
- Growth and development opportunities (the most in the industry!)
- Professional development courses by leading business schools like Barna
- Yoga and workout classes (coming soon!)
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores
Life At Horatio:Horatio is changing the way people experience life at work. Yes, that’s right – working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:
- Employee First (but actually…): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
- Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
- Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky’s the limit at Horatio!
- Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.
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Localisation : Santo Domingo
Date du poste : Sun, 27 Apr 2025 00:21:21 GMT
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