Junior Technical Support Engineer (night shift) в GeeksForLess Inc., до $730, віддалено
Emploi Ukraine
Titre du poste : Junior Technical Support Engineer (night shift) в GeeksForLess Inc., до $730, віддалено
Entreprise : GeeksForLess Inc.
Description du poste : We are a rapidly evolving company founded in 2003 uniting a team of technology professionals in the spheres of software development, system maintenance, quality assurance, and technical support. GeeksForLess is based in Toronto, Canada, with offices in Nassau, the Bahamas, Mykolaiv, Kyiv and Lviv, Ukraine and Krakow, Poland.
/ /29 травня 2025Junior Technical Support Engineer (night shift)віддалено до $730Looking for a Junior Technical Support Representative to work on a Canadian hosting platform.Full-time, remote, long-term (equipment is provided).Test taskProject Description:
Provide technical support for a major client offering hosting services to end-users. Support includes managing a shared hosting platform and assisting with issues related to email, web, databases, DNS, and control panels (in-house, cPanel, Plesk).Work Schedule:
Mon-Fri, 23:30-08:30 (Ukrainian time)Main Responsibilities:
- Respond promptly to customer requests
- Troubleshoot web, email, DNS, and database issues
- Assist with web platform applications
- Set up and troubleshoot mail clients and login/access issues
- Follow support procedures and update customers regularly
- Manage multiple active cases
- Provide Tier 1-2 support and escalate complex issues
- Create internal FAQs and guides
Requirements:
- Strong troubleshooting and logical thinking skills
- Customer-focused with great attention to detail
- Upper-Intermediate English (spoken & written)
- Familiarity with support workflows and escalation processes
- Basic knowledge of TCP/IP, DNS, HTTP/S, and networking
- Basic Windows & Linux command-line skills
- Ability to work night shifts
Salaire attendu : $730 per month
Localisation : Николаев – Киев
Date du poste : Sat, 31 May 2025 04:59:56 GMT
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