Lead Analyst – Customer Success Generalist / Multidiscipline – P5
Opportunité Professionnelle au Taiwan
Lead Analyst – Customer Success Generalist / Multidiscipline – P5 chez NielsenIQ
Présentation de l’entreprise
NIQ (NielsenIQ) se positionne comme un leader mondial dans l’intelligence des consommateurs, mesurant attentivement les comportements d’achat et offrir des analyses essentielles sur les tendances du marché. Avec des opérations dans plus de 100 pays, l’entreprise fédère un vaste réseau d’expertise, allant des grandes multinationales aux petites entreprises locales. En 2023, NIQ a fusionné avec GfK, consolidant ainsi son pouvoir sur le marché avec une approche analytique avancée et une pléthore d’insights consommateurs.
Description du poste
En tant que Lead Analyst – Customer Success Generalist, vous serez sollicité pour optimiser l’utilisation du produit Activate et garantir le succès de la clientèle. Ce rôle est centré sur la gestion des comptes clients après la vente, en travaillant étroitement avec différentes équipes afin d’assurer une intégration transparente et de maximiser la valeur offerte par Activate.
Responsabilités clés
- Client Servicing : Engager proactivement chaque compte pour maximiser l’utilisation des fonctionnalités d’Activate.
- Éducation des clients : Former les utilisateurs sur les meilleures pratiques et les évolutions du produit.
- Analyse proactive : Surveiller l’utilisation des produits pour fournir des conseils stratégiques à la clientèle.
- Collaboration inter-fonctionnelle : Coordonner avec les équipes de vente, produit et support pour répondre efficacement aux besoins des clients.
Qualifications requises
- Minimum de 5 ans d’expérience dans la gestion de comptes, le conseil ou des rôles liés aux ventes.
- Antécédents prouvés dans l’établissement de relations solides avec les clients.
- Compétences organisationnelles et capacité à gérer plusieurs projets simultanément.
- Compétences analytiques : Aptitude à travailler avec des données complexes et à en tirer des insights pertinents.
Aperçu personnel recherché
La curiosité et une passion manifeste pour le succès des clients sont essentielles. Le candidat idéal sera capable de naviguer dans un environnement analytique rapide et de développer des relations clientes solides. Une expérience dans des entreprises SaaS ou des startups sera considérée comme un atout.
Conditions de poste et avantages
- Environnement de travail flexible
- Congé de bénévolat
- Accès à des formations via LinkedIn Learning
Engagement envers la diversité et l’inclusion
NIQ se dédie à promouvoir la diversité et l’inclusion au sein de ses équipes en favorisant un environnement de travail sans discrimination. L’entreprise accueille des candidatures de tous horizons, confirmant son engagement envers l’égalité des chances.
Salaire attendu : À négocier en fonction de l’expérience et des qualifications
Localisation : Taiwan
Date de publication du poste : Vendredi, 13 juin 2025
📅 Date de publication de l’offre : Fri, 13 Jun 2025 01:52:50 GMT
🏢 Entreprise : NielsenIQ
📍 Lieu : Taiwan
💼 Intitulé du poste : Lead Analyst – Customer Success Generalist / Multidiscipline – P5
💶 Rémunération proposée :
📝 Description du poste : Company DescriptionABOUT NIELSENIQWe’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at NielsenIQ:Job DescriptionRESPONSIBILITIESClient Servicing
- Passionate about delivering great work
- Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription
- Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs.
- Provide continuing education for customers to maximize product usage.
- Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment.
- Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority.
- Distribute product expertise through delivery of training and planning workshops to clients.
- Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their internal and external users
- Liaise with customers to track additional requirements and features
- Work with product, support and R&D to meet customers’ requirements.
- Work closely with data analysts to provide customers added value analytics and professional out of the system reports and insights.
QualificationsQUALIFICATIONS
- A minimum of 5 years’ demonstrated experience working with key customer management, account management, consultancy or sales roles.
- Demonstrated experience with account planning with complex customer structures.
- Proven track record of establishing strong customer relationships across levels of an organization.
- Working in SaaS hi-tech company/ startup as a B2B customer success manager – an advantage.
- Proven track record in delivering great value to your customers.
- Excellent presentation and communication skills.
- Strong communication and interpersonal skills.
- Diplomacy, tact, and poise when working through customer issues and escalations.
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
- Demonstrated ability to effectively work cross-functionally.
- Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes.
- Strong analytical skills, proven experience with data analytics and creating insights out of complex data.
- experience in retail industry, FMCG market, and shopping behavior analytics – an advantage.
Additional InformationA LITTLE BIT ABOUT YOUCuriosity drives your interest in what moves the market. A proven consultant, who can build and execute client relationships, and be accountable for customer success excellence, such as Activate usage and stakeholder management. You thrive in a fast-paced analytic environment, have exceptional data reading acumen and client relationship building skills. You are a team player who has the ability to collaborate with peers and contribute to the success of NIQ Activate.ABOUT THIS JOBAs the Customer Success Manager-Research Manager Your passion will drive your customer’s success role.As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Activate delivers to their organization. You will develop a deep understanding of customer engagement and the Activate platform so as to create and evolve best practices around the technology.Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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