Poste de Customer Program Manager chez Celestica en Malaisie
Présentation générale
Titre du poste : Customer Program Manager
Entreprise : Celestica
Localisation : Kulim, Kedah, Malaisie
Date de l’annonce : 2 juillet 2025
Cette offre d’emploi vise à recruter un Customer Program Manager pour piloter la gestion de programmes spécifiques chez des comptes clients de taille modeste. Situé dans la région de Kedah, ce poste ne propose pas de travail à distance et s’inscrit dans un cadre ou une organisation favorisant les pratiques éthiques et l’égalité des chances.
Responsabilités du poste
Le Customer Program Manager est responsable de la gestion des programmes et projets au sein de l’entreprise dans l’optique d’atteindre les objectifs de chiffre d’affaires et de rentabilité prévus. Voici les principales missions associées à ce poste :
- Servir de point de contact principal entre le client et Celestica pour la gestion des programmes.
- Coopérer avec les équipes en charge des activités quotidiennes pour garantir le respect des délais de livraison de produits.
- Organiser et animer des réunions de suivi des programmes avec le client et les équipes internes.
- Gérer la résolution des problèmes et des réclamations des clients de manière proactive.
- Fournir des rapports de performance pour les revues mensuelles des opérations.
Compétences requises
Ce poste nécessite un éventail de compétences techniques et relationnelles :
- Connaissance approfondie des processus de fabrication et de gestion de la chaîne d’approvisionnement.
- Compétences en négociation et résolution de problèmes, en lien direct avec les clients.
- Capacité à gérer plusieurs projets détaillés en respectant des délais serrés.
- Excellentes compétences interpersonnelles pour interagir avec des interlocuteurs variés, internes et externes.
Ces compétences permettront au candidat de naviguer efficacement à travers les problématiques complexes de gestion de programmes tout en maintenant une satisfaction client élevée.
Caractéristiques physiques et environnement de travail
Le poste se déroule dans un environnement de bureau classique, avec les exigences physiques suivantes :
- Capacité à réaliser des périodes prolongées assises, concentré sur un écran.
- Mouvements manuels répétitifs pour la saisie de données et l’utilisation d’un ordinateur.
Éducation et expérience
Les candidats doivent répondre aux critères suivants :
- Diplôme de niveau Bac +3 dans un domaine connexe, ou une combinaison équivalente d’éducation et d’expérience.
- Une expérience pertinente de cinq à sept ans dans un rôle similaire est attendue.
Engagement de Celestica
Celestica est un employeur garantissant l’égalité des chances. L’entreprise s’engage à créer un environnement inclusif où chaque employé se sent valorisé. Les candidats ayant des besoins spécifiques peuvent demander des arrangements durant le processus de recrutement.
Conclusion
Le poste de Customer Program Manager chez Celestica représente une opportunité pour les professionnels désireux d’intégrer une entreprise dynamique engagée dans des secteurs clés tels que la santé, la défense et l’énergie. Les candidats intéressés peuvent postuler directement via le lien fourni.
📅 Date de publication de l’offre : Wed, 02 Jul 2025 01:03:12 GMT
🏢 Entreprise : Celestica
📍 Lieu : Kulim, Kedah
💼 Intitulé du poste : Customer Program Manager
💶 Rémunération proposée :
📝 Description du poste : Req ID: 124861
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: KulimGeneral OverviewFunctional Area: OPS – Operations
Career Stream: CPM – Customer Program Management
Role: Manager 1
SAP Short Name: MG1
Job Title: Customer Program Manager 1
Job Code: MG1-OPS-CPM
Job Level: Band 09
Direct/Indirect Indicator: IndirectSummaryFor smaller customer accounts the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site’s/departments operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.Detailed DescriptionPerforms tasks such as, but not limited to, the following:
- Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
- Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
- Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
- With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
- Communicates frequently with customers to help ensure satisfaction with the company and the products.
- Receives and resolves customer issues and complaints.
- Monitors the impact on inventory of order changes.
- Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
Knowledge/Skills/Competencies
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up (Value add and Materials) .
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
Physical Demands
- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety guidelines
Typical Experience
- Five to seven years of relevant experience
Typical Education
- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography
NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
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