Offre d’Emploi : Analyste en Gestion de Programmes Clients (Poste Junior) chez Celestica

Localisation et Contexte

Localisation : Johor Bahru, Johor, Malaisie
Date de l’annonce : 02 Juillet 2025

Celestica, une entreprise reconnue pour son approche centrée sur le client et son expertise en conception, fabrication et solutions de chaîne d’approvisionnement, recrute un Analyste en Gestion de Programmes Clients. Cette offre attend des candidats motivés pour intégrer un environnement dynamique au sein d’une entreprise qui valorise la diversité et l’inclusion.

Description du Poste

Le candidat retenu sera responsable de tâches variées et modérément complexes, nécessitant un jugement approprié pour la résolution de problèmes liés à la gestion des commandes clients. Ce poste ne nécessite pas de télétravail et est supervisé de manière générale.

Principales Responsabilités

Les missions incluent notamment :

• Être membre d’une équipe dédiée aux clients, agissant comme interface entre ceux-ci et l’équipe.
• Recevoir et suivre l’état des commandes clients.
• Collaborer avec le personnel interne et externe pour résoudre les problèmes pouvant affecter la livraison des produits.
• Participer aux réunions de production pour communiquer les exigences et les problèmes des clients.
• Effectuer des recherches sur divers problèmes liés aux matériaux et à la production, et coordonner la résolution avec les responsables concernés.
• Maintenir un registre des problèmes et des actions correctives, et entrer les données dans la base pour assurer une analyse précise des causes.
• Concevoir et distribuer des rapports de performance pour les équipes internes.

Compétences et Exigences

Compétences Requises :

• Connaissances des processus de fabrication et des exigences logistiques.
• Capacités en négociation et en résolution de problèmes.
• Compétences informatiques, notamment dans Access, Excel, Word et PowerPoint.
• Aptitude à gérer plusieurs projets simultanément tout en respectant des délais serrés.
• Excellente communication à l’oral et à l’écrit avec divers interlocuteurs.

Expérience Typique :

• 2 à 4 ans d’expérience pertinente.

Éducation Typique :

• Diplôme de licence dans un domaine connexe, ou une combinaison équivalente d’éducation et d’expérience.

Égalité des Chances et Inclusivité

Celestica s’engage à offrir un environnement de travail inclusif et accessible. Tous les candidats qualifiés, qu’ils soient abordés sur la base de leur statut protégé (race, religion, orientation sexuelle, etc.), sont accueillis pour postuler. L’entreprise est attentive aux besoins spéciaux des candidats tout au long du processus de recrutement.

Postuler

Pour ceux qui souhaitent intégrer une entreprise de renommée mondiale et participer à des projets d’envergure, nous vous encourageons à postuler dès maintenant.

Celestica remercie tous les candidats, mais seuls les profils correspondants seront contactés. Les candidatures non sollicitées de la part d’agences de recrutement ne seront pas acceptées.

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📅 Date de publication de l’offre : Wed, 02 Jul 2025 00:26:41 GMT

🏢 Entreprise : Celestica

📍 Lieu : Johor Bahru, Johor

💼 Intitulé du poste : Customer Program Management Analyst (Junior role)

💶 Rémunération proposée :

📝 Description du poste : Req ID: 126261
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor BahruSummaryIncumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.Detailed DescriptionPerforms tasks such as, but not limited to, the following:

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies

• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Typical Experience

• Two to Four years relevant experience

Typical Education

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

➡️ Candidater en ligne

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