Manager, Retail Operations (Hong Kong, Macau, Taiwan)

23 juin 2025 Artia13 6 Views

Emploi Manager, Retail Operations chez Lululemon à Hong Kong

Description de l’entreprise

Lululemon est une entreprise pionnière dans le domaine des vêtements de performance pour le yoga, la course, l’entraînement et d’autres activités sportives. Avec une réputation bien établie pour ses tissus techniques et son design fonctionnel, Lululemon vise à créer des produits et des expériences qui favorisent le bien-être et le développement personnel. La compagnie s’engage également à construire un environnement équitable, inclusif et orienté vers la croissance pour tous ses employés.

À propos de l’équipe de Retail Operations

Retail Operations constitue le moteur de l’efficacité des affaires au sein de Lululemon. Cette équipe joue un rôle central dans l’optimisation des processus opérationnels, en agissant comme un intermédiaire entre les magasins et le Centre de Services Partagés (SSC). Parmi ses responsabilités, la gestion des ouvertures de nouveaux magasins ainsi que la rénovation d’existants est cruciale, tout en assurant une réponse rapide aux problèmes opérationnels.

Responsabilités et missions quotidiennes

Le poste de Manager, Retail Operations englobe plusieurs responsabilités essentielles :

Fournir un leadership éclairé aux équipes retail et collaborer étroitement avec le Country Manager.
Être proactif dans l’identification et la mise en œuvre d’initiatives visant à améliorer l’efficacité opérationnelle.
Gérer un large éventail de priorités commerciales tout en offrant guidance et autonomie à vos équipes.
Agir en tant que point de contact entre les équipes APAC et Amérique du Nord.
Analyser et optimiser les budgets afin d’assurer la rentabilité des magasins.

Exigences du poste

Qualifications requises :

Minimum de 8 ans d’expérience dans le secteur du retail et des opérations.
Au moins 3 ans d’expérience en gestion d’équipe.
Expérience significative dans la gestion à travers plusieurs marchés.
Compétences avérées en leadership de projet et gestion d’une multitude de projets complexes.

Compétences souhaitées :

Capacité à établir des relations de confiance et à motiver les équipes.
Excellentes compétences en prise de décision et en résolution de problèmes.
Passion pour l’expérience client et l’optimisation du lieu de vente.

Critères essentiels pour candidater

Les candidats doivent démontrer une esprit entrepreneurial, une capacité à communiquer avec bienveillance et une volonté d’innover. Ils doivent également être ouverts à recevoir et donner des retours afin de promouvoir un climat d’apprentissage continu.

Avantages offerts

Lululemon propose une gamme d’avantages et de programmes destinés à encourager le développement personnel et professionnel. En plus d’un salaire compétitif et d’un programme de primes, les employés bénéficient de congés payés, de remises généreuses sur les produits, et de cours de fitness et de yoga. Il est important de noter que la disponibilité de ces avantages peut varier en fonction de la situation géographique et des conditions d’emploi.

Postulez dès maintenant

Pour les personnes intéressées par cette opportunité, cliquez sur le lien suivant pour postuler directement : Postulez dès maintenant !

En somme, ce poste représente une occasion unique pour les professionnels du retail souhaitant approfondir leur expérience au sein d’une entreprise dynamique et résolument tournée vers l’avenir.

📅 Date de publication de l’offre : Tue, 17 Jun 2025 07:24:24 GMT

🏢 Entreprise : Lululemon

📍 Lieu : Hong Kong

💼 Intitulé du poste : Manager, Retail Operations (Hong Kong, Macau, Taiwan)

💶 Rémunération proposée :

📝 Description du poste : RequirementsDescription & RequirementsWho we arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.About This Team

Retail Operations is the driving force that guides business efficiencies, solutions, and priorities in the right direction.
The Retail Operations Team provides best-in-class support to our retail stores. We serve as a liaison between the SSC and stores to implement key organizational programs, priorities, and objectives.
We prioritize and quickly resolve operational issues across our retail network. Through cross-organizational collaboration, we create an environment for successful execution of initiatives and deliver a best-in-class experience for our retail teams.
Openings & Optimizations: coordinates the launch of new stores and manages the renovation of existing locations within our fleet.

A Day In The Life

You are a manager within a large and complex organization, which means providing coaching, feedback, and support to functional leads, retail partners and the country manager.
You are always thinking 1-2 years out about how efficiencies within the business can be increased while working on the foundations in the moment to get us there.
Your scope of responsibility touches a lot of the business, and your deep understanding of both retail and lululemon helps you drive solutions and ideas that support us to be “best in the world” in guest experience.
You are the eyes and ears for the retail team; they rely on you, get coaching and support from you, and you know what they need before they need it.
You are the air traffic controller for the business with a strong presence within the leadership team offering guidance around when strategic initiatives/projects should occur in the business
You are a strong conduit between your counterparts in APAC and North America
You are a confident public speaker, presenting to senior executives about requests and recommendations.
You are accountable for managing large and complex budgets, which requires you to have strong financial acumen.
Your strength is in prioritization, understanding how and when to manage multiple tasks. This skill is passed on to your direct reports, strengthening their expertise in their own prioritization.
Your team develops and executes programs, new initiative rollouts, and communication strategies.
Your team facilitates, follows up, supports, and gathers feedback on various rollouts/programs.
Accountable for delivering urgent solutions when issues impact store operations to ensure stores maintain profitability.

Key Responsibilities

Accountable for developing strategies that directly impact day-to-day retail store operations by identifying trends across locations and collaborating with SSC teams to create solutions and optimize processes.
Responsible for managing multiple business priorities and workstreams while providing oversight, guidance, and empowerment to team members.
Identifies opportunities to improve existing processes, practices, and technologies to better serve retail stores.
Ensures SSC subject matter experts deliver operationally sound improvements in process, communication, enrollment, and implementation.
Drives strategic collaboration with cross-functional leadership teams to identify integration opportunities, implement improvements, and lead change management initiatives.
Delivers urgent solutions during operational challenges to maintain store profitability.
Responsible for team development, performance management, and upholding IDEA commitments with direct reports.

Qualifications

8+ years of retail and operations experience
3+ years of people management experience
Experience managing across multiple markets
Experience in stakeholder management
Strong project leadership skills, with ability to manage multiple complex projects simultaneously and develop project management capabilities in others—ensuring deliverables are completed on time, within budget, and exceed expectations
Strong interpersonal and collaboration skills, with proven ability to motivate teams
Excellent decision-making, negotiation, and problem-solving skills
Outstanding customer service, organizational, and time management abilities
Demonstrated ability to align global and local priorities while making strategic business decisions and recommendations
Passionate about the lululemon retail floor, guest experience, product placement, and sell-through
You must love guest interaction, experience, and the retail platform, and be an innovative thinker
Integrity — Do what you say you will do, when you say you will do it
Open to giving & receiving feedback — you feel there is always more to learn and have a willingness to admit failures

Must Haves

Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
Communicates with honesty and kindness, and creates the space for others to do the same.
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
Fosters connection by putting people first and building trusting relationships.
Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Beyond The Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.Learn more about what it’s like working for lululemon in our Asia-Pacific markets:All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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