Manager, Site Reliability Engineering
Poste de Manager, Site Reliability Engineering chez Lightspeed
Présentation de l’entreprise
Lightspeed est un leader dans le domaine des technologies de commerce en ligne, offrant aux entreprises un système de plateforme commerce complet qui aide à gérer des opérations, des ventes multicanal, et des solutions financières. Fondée en 2005 à Montréal, la société est fièrement dual-listée à la Bourse de New York et à celle de Toronto. Lightspeed dessert des clients dans plus de 100 pays et a pour mission de transformer le paysage commercial pour toutes les entreprises, qu’elles soient en ligne ou physiques.
Détails du poste
Titre : Manager, Site Reliability Engineering
Localisation : Newmarket, Auckland
Date de publication : 17 juin 2025
Ce rôle clé chez Lightspeed implique la direction d’une équipe performante composée de 6 à 8 ingénieurs spécialisés en plateforme cloud. L’objectif principal est de garantir la fiabilité, la performance et l’évolutivité d’une plateforme POS SaaS utilisée au niveau mondial.
Responsabilités
Les activités attendues dans ce rôle comprennent :
- Leadership d’équipe : Encadrer et soutenir l’équipe d’ingénieurs cloud, en favorisant une culture de haute performance.
- Stratégie et feuille de route : Définir la vision stratégique de l’équipe tout en alignant les priorités sur les objectifs d’affaires.
- Infrastructure et automatisation : Concevoir des infrastructures fiables et évolutives, en mettant l’accent sur l’automatisation.
- Collaboration : Travailler en synergie avec d’autres équipes pour s’assurer de la bonne exécution des projets transversaux.
Profil recherché
Pour postuler, le candidat idéal devra posséder les compétences suivantes :
- Gestion autonome : Expérience avérée dans la gestion de plusieurs projets indépendamment.
- Succès dans la direction d’équipes : Antécédents démontrables dans la livraison efficace de projets.
- Expertise cloud : Connaissance approfondie des plateformes cloud comme AWS et GCP.
- Infrastructure as Code : Maîtrise des outils d’automatisation pour l’efficacité opérationnelle.
- Capacité d’objectifs : Compétence dans la définition d’objectifs à long terme.
- Amélioration des processus : Historique d’amélioration des processus inter-équipes.
Bénéfices et environnement de travail
Lightspeed offre de nombreuses avantages pour favoriser un environnement de travail sain et inclusif :
- Flexibilité : Choix de travailler dans un environnement flexible.
- Opportunités de carrière : Possibilités d’évoluer dans une entreprise en croissance.
- Culture d’entreprise : Participation à des événements réguliers organisés par le Culture Club d’Auckland.
- Santé et bien-être : Barème de$500 par an pour le bien-être, ainsi que des services de conseils en santé mentale.
- Initiatives inclusives : Entreprise engagée dans l’embauche et le soutien des talents diversifiés, y compris des adaptations pour les candidats ayant des besoins individuels.
Processus de recrutement
Lightspeed met un point d’honneur à maintenir un processus de recrutement équitable et inclusif. Les candidats ayant des antécédents diversifiés sont encouragés à postuler, et des adaptations peuvent être demandées pour tous les aspects du processus de sélection. Il est important de noter que la transparence est essentielle, notamment en matière de vérification des antécédents criminels.
Pour postuler
Si vous estimez avoir les compétences requises et souhaitez vous investir dans un rôle qui a du sens, nous vous invitons à postuler dès maintenant.
Lightspeed valorise le talent et la diversité, cherchant à bâtir des communautés inclusives à travers le commerce, et nous encourageons les candidats de tous horizons à envisager cette opportunité.
📅 Date de publication de l’offre : Tue, 17 Jun 2025 02:52:05 GMT
🏢 Entreprise : Lightspeed
📍 Lieu : Newmarket, Auckland
💼 Intitulé du poste : Manager, Site Reliability Engineering
💶 Rémunération proposée :
📝 Description du poste : Hi there! Thanks for stopping by 👋Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We’re looking for a Manager, Site Reliability Engineering to lead a high-performing team of 6-8 cloud platform engineers in Auckland. This team has a broad scope, covering both Site Reliability and Developer Experience – from managing CI/CD pipelines to building scalable, high-availability production environments. In this role, you’ll play a key part in ensuring the reliability, performance, and scalability of our global cloud-based POS SaaS platform. You’ll focus on improving the developer experience through better tools and streamlined processes, partnering with teams across the company.You’ll ensure the team has a clear vision and roadmap, and that delivery stays on track, as well as clarifying expectations early, reducing rework and improving efficiency. You will be responsible for tracking and continuously improving key performance metrics, including developer productivity, platform stability, scalability, and cost efficiency. You’ll also play an active role in communicating with stakeholders, staying informed on company-wide initiatives that impact your team, and providing timely, constructive feedback to peers and managers.What you’ll be doing:
- People Leadership – Lead and support a senior team of cloud platform engineers – coaching, mentoring, and driving performance and development. You’ll manage people processes like goal setting and performance reviews, while fostering a positive, high-performing team culture.
- Strategy and Roadmap – Define and execute the team’s strategic vision, aligning priorities with business goals. You’ll own the team roadmap, balancing developer experience, platform stability, and scalability – keeping projects on track and delivering impact.
- Infrastructure and Automation – Guide the design and delivery of scalable, reliable infrastructure for our global POS SaaS platform, with a strong focus on automation to improve deployment, monitoring, and operations.
- Collaboration and Communication – Work across engineering, product, and SRE teams to align on platform initiatives. You’ll lead cross-team projects and keep stakeholders informed through clear, proactive communication.
Please note that you may be required to take part in our On-Call rotation roster.What you need to bring:We’re looking for a candidate who has experience with the following:
- Proven experience working independently across multiple projects and workstreams, with minimal oversight.
- A strong track record of delivering successful projects through high-performing teams.
- Hands-on experience with cloud platforms, specifically AWS and GCP.
- Expertise in infrastructure as code, with a focus on automation and operational efficiency.
- Experience setting long-term objectives and providing clear technical and team leadership.
- Demonstrated success in improving cross-functional processes that go beyond the boundaries of a single team.
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!What’s in it for you?Come live the Lightspeed experience…
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Work remotely from anywhere in the world for up to 60 days per year
- Flexible working policy
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Free LinkedIn Learning license
- Paid Volunteer day
- Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office
- Exciting events hosted regularly by our Auckland Culture Club
- Secure, full-time parking facilities
- Brand new office space located in Newmarket (Auckland)
- Dog friendly environment
Do you need additional support during an interview?At Lightspeed, we acknowledge that we face the unique challenge of engaging with and hiring diverse talent from marginalised communities with different personal or cultural norms. For many candidates from these underrepresented groups, a job interview can be an extra stressful or challenging experience. Taking this nuanced perspective into consideration, Lightspeed is pleased to offer Supported Interviews! This means you’re welcome to bring whānau or a support person along with you during any Lightspeed interview (excluding initial recruiter phone call). This ensures you have the best opportunity to display your full range of strengths.Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .
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