Maternity Leave Cover: Operations & Guest Experience Specialist
Emploi Italie
Titre du poste : Maternity Leave Cover: Operations & Guest Experience Specialist
Entreprise : Joivy
Description du poste : Our Group
Joivy is the first comprehensive residential platform in Europe offering a wide range of living spaces to its users: coliving, vacation rentals, student housing, multifamily and coworking. We also support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management and marketing strategies.Joivy has 400 employees (average age 32 and over 30 countries of origin), 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg and Bulgaria). Joivy combines the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the goal of enthusiastically innovating the European residential market. It also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a Business Unit focused on real estate investments.Role & TeamWe are seeking a Operations & Guest Experience Specialist to cover the position during maternity leave. We are looking for a dynamic and proactive individual to manage daily operations and ensure an excellent experience for our guests and vendors. The role is central to the efficiency and quality of the facility’s services.Your ActivitiesGreeting guests and visitors, checking in and out, and handling special requestsAssist guests by providing information and supportHandle communications (email, intercom, phone) promptly and professionally.Collect feedback and report complaints to the ManagerSupport maintenance management and coordinate cleaners and janitor for high standards of serviceManage mail and packages for guests, ensuring proper storageRecord or forward invoices; handle summaries, checks, payments, and basic accountingParticipate in informational and sales visits with potential buyersUse and monitor the operation of specific management software (e.g., Kross Booking, CRM) for which dedicated training will be provided.RequirementsStrong communication skills and customer orientationExcellent level of English (B2/C1)Attention to detail and proactivity in problem solvingFlexibility and ability to adapt to diverse operational needsFamiliarity with management and digital toolsTeamworkDisclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
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Localisation : Bologna
Date du poste : Sat, 24 May 2025 04:02:49 GMT
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