Présentation de l’offre d’emploi : Customer Experience Intern chez DiDi
Contexte général
Entreprise : DiDi
DiDi Global Inc. se positionne comme le principal acteur mondial en matière de solutions technologiques de mobilité. Présente sur des marchés divers tels que l’Asie-Pacifique, l’Amérique Latine et l’Afrique, DiDi propose une multitude de services via son application, englobant le transport, la livraison de nourriture et des solutions financières. L’entreprise s’efforce d’offrir des opportunités de travail flexibles tout en répondant aux défis de mobilité, d’environnement et d’emploi, grâce à l’innovation technologique et à l’IA.
Description du poste
Mission principale
Le stagiaire en expérience client intégrera l’équipe CX Ops régionale, qui joue un rôle essentiel dans l’amélioration continue de l’application, guidée par des principes centrés sur l’utilisateur. Le poste implique la collaboration avec des équipes globales pour assurer l’intégration efficace des initiatives d’amélioration.
Responsabilités spécifiques
- Suivi des indicateurs clés de performance (KPI) et collaboration avec les équipes globales/régionales pour résoudre des problèmes.
- Utilisation de tableaux de bord pour extraire des informations pertinentes destinées à améliorer l’expérience utilisateur.
- Mise à jour des documents de gestion pour assurer la transparence des tâches et des initiatives auprès des équipes CX.
- Cartographie des processus afin de générer plus d’efficacité.
- Participation active à des projets d’optimisation, de leur conception à leur mise en œuvre.
Compétences requises
- Formation : Diplôme en ingénierie, administration des affaires, économie ou discipline similaire.
- Compétences : Passion pour la gestion de projet et l’amélioration des processus.
- Maîtrise de l’anglais, qualité de communication supérieure pour interagir avec divers interlocuteurs.
- Compétences interpersonnelles pour coordonner des projets et former des équipes.
- Capacité d’analyse des données et approche créative de la résolution de problèmes.
- Connaissance de Google Sheets et compétences en présentation.
Valeurs et engagement de DiDi
DiDi s’engage à créer de la valeur pour ses clients à travers des expériences innovantes et sécurisées. L’entreprise prône une approche axée sur les données pour orienter ses décisions et favoriser la collaboration au sein de ses équipes. Une attention particulière est portée à l’intégrité, à la diversité et à l’inclusion, avec la conviction que ces éléments renforcent leur efficacité et leur capacité à servir les communautés.
DiDi est un employeur garantissant l’égalité des chances et s’engage à ce que les décisions d’emploi soient basées sur les besoins du poste et les qualifications des candidats, sans discrimination aucune.
Informations pratiques
Salaire attendu : Non spécifié
Localisation : Ciudad de México
Date de début : 30 mai 2025
📅 Date de publication de l’offre : Fri, 30 May 2025 03:20:08 GMT
🏢 Entreprise : DiDi
📍 Lieu : Ciudad de México
💼 Intitulé du poste : Customer Experience Intern
💶 Rémunération proposée :
📝 Description du poste : Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit:#LI-Hybrid Team Overview:If you are passionate about challenges, innovation, and constantly striving for excellence, we have a unique opportunity for you! We are looking for an intern to join our Regional CX Ops team, a vital area responsible for improving the app experience guided by our user experience principles.
- Working with global and cross-functional teams to ensure effective integration of improvement initiatives.
- Leading complex and important problem-solving with regional stakeholders.
- Collaborating on the development and implementation of operational excellence strategies, CX strategies, and regional initiatives focused on improving the user experience.
- Analyzing existing processes, identifying areas for improvement, and proposing innovative solutions.
- Actively participating in optimization projects, from conception to implementation.
Role Responsibilities:
- Tracking area KPIs and working closely with global/regional teams in problem-solving.
- Using dashboards to extract relevant information to enhance business and experience improvements.
- Updating management sheets or presentations to track tasks and the status of initiatives, providing visibility to all CX teams.
- Mapping processes to generate more efficiency and improve the experience for our customers.
- Creating minutes and keeping track of all agreements and learnings for specific projects.
- Working with large data sets, as we are a data-driven company.
Role Qualifications:
- Preferred degree: engineering, business administration, economics or similar
- Passion for project management and/or process improvement
- No previous experience is required
- Must have advanced/fluent english, great communication skills to interact with multiple stakeholders from around the world
- Good interpersonal skills and comfortable coordinating people and projects
- Customer focused
- Google Sheets and Presentation skills
- Passion for efficient processes and constant search for improvements.
- Analytical / data skills and the ability to solve problems creatively.
EEO Statement:
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on
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