Mgr-Restaurant
Opportunité d’Emploi : Mgr-Restaurant aux W Hotels en République Dominicaine
Présentation Générale
W Hotels, une enseigne reconnue au sein de Marriott International, se positionne à la pointe de l’hôtellerie de luxe, mêlant créativité et innovation. Dans le cadre de son expansion à La Altagracia, l’entreprise recherche un Mgr-Restaurant pour diriger ses opérations en matière de restauration.
Description du Poste
Le candidat retenu sera en charge de plusieurs domaines, notamment les Restaurants, Bars, et Room Service. Les responsabilités clés incluent :
- Supervision des opérations quotidiennes : Gestion des employés et des niveaux de service pour garantir une expérience client exceptionnelle.
- Planification de menus : Collaborer à la création d’offres culinaires attractives tout en respectant des normes strictes de santé et de sécurité.
- Amélioration de la satisfaction : Visée d’un service client exceptionnel et d’une performance financière optimale dans les domaines de responsabilité attribués.
Profil du Candidat
Pour répondre aux exigences de ce poste, le candidat doit posséder :
- Éducation et expérience :
- Un diplôme de niveau secondaire ou équivalent avec 4 ans d’expérience dans le secteur de la restauration.
- Ou un diplôme de 2 ans dans un domaine connexe et 2 ans d’expérience professionnelle.
Activités Principales
1. Gestion des Opérations Quotidiennes
- Superviser l’ensemble des opérations de restaurant et de bar.
- Maintenir les normes de service et de salubrité.
- Analyser les niveaux de personnel pour répondre aux exigences opérationnelles.
2. Leadership de l’Équipe Alimentaire et de Boissons
- Utiliser des compétences interpersonnelles pour encourager l’intégrité et la prise de décisions financières saines.
- Identifier et répondre aux besoins de développement des employés par le mentorat et le coaching.
3. Assurer un Service Client Exceptionnel
- Offrir un service personnalisé pour garantir la satisfaction des clients.
- Gérer les problèmes et plaintes des invités avec professionnalisme et efficacité.
4. Activités de Ressources Humaines
- Évaluer et surveiller les performances des employés.
- Assurer une formation continue pour comprendre les attentes des clients.
Engagement de W Hotels
W Hotels affirme son engagement envers la diversité et l’inclusion, promettant des opportunités égales sans discrimination. La culture d’entreprise repose sur le respect et la célébration des parcours divers de ses employé(e)s. Le slogan "Whatever/Whenever" illustre cette philosophie axée sur le service personnalisé et l’engagement envers une expérience client sur mesure.
Salaire et Localisation
- Localisation : La Altagracia, République Dominicaine
- Salaire attendu : À négocier.
Date et Postulation
Cette offre est disponible à partir du 13 juin 2025. Les candidats intéressés sont invités à postuler ici pour explorer la possibilité de rejoindre cette entreprise innovante.
Cette annonce met clairement en avant une opportunité qui peut convenir à des individus ambitieux désireux de faire progresser leur carrière dans le secteur de l’hôtellerie. Toutefois, il est essentiel que les candidats s’assurent que leur profil répond aux critères indiqués pour maximiser leurs chances de sélection.
📅 Date de publication de l’offre : Fri, 13 Jun 2025 06:30:59 GMT
🏢 Entreprise : W Hotels
📍 Lieu : La Altagracia
💼 Intitulé du poste : Mgr-Restaurant
💶 Rémunération proposée :
📝 Description du poste : Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILEEducation and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIESManaging Day-to-Day Operations
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an « open door » policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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