Opportunité de Carrière : Customer Success Manager chez SAP en Norvège
À propos de l’Entreprise
SAP est un leader mondial dans l’innovation technologique, aidant plus de 400,000 clients à optimiser leur efficacité opérationnelle grâce à des solutions intelligentes et intégrées. Reconnu pour ses compétences en logiciels de planification des ressources d’entreprise (ERP), SAP s’est transformé en un acteur clé des applications logicielles d’entreprise et des services associés, y compris les bases de données, l’analyse et les technologies intelligentes. Avec 200 millions d’utilisateurs et plus de 100,000 employés, SAP privilégie une culture collaborative axée sur l’innovation et le développement personnel.
Description du Poste
Le poste de Customer Success Manager (CSM) dans le cadre de l’SAP Academy for Customer Success est une occasion unique d’intégrer un programme de développement global. Ce programme cible les talents en début de carrière, leur permettant de se familiariser avec le parcours client et de contribuer à la satisfaction et à la fidélisation des clients en utilisant les solutions SAP.
Objectifs du CSM
Le CSM est responsable de l’accompagnement des clients tout au long de leur parcours avec les solutions SAP, en se concentrant sur :
- Augmentation de la satisfaction client : Le CSM œuvre à garantir que les clients tirent pleinement parti des produits, augmentant ainsi la fidélité et les renouvellements.
- Suivi des étapes clés : L’intervenant supervise les jalons cruciaux du cycle de vie client, depuis la signature du contrat jusqu’à l’atteinte des objectifs commerciaux.
- Point de contact stratégique : Le CSM agit comme l’interlocuteur principal pour des questions complexes, exploitant les ressources SAP pour maintenir la santé globale du client.
Formation et Développement
Au cours de ce programme de 10 mois, les CSM bénéficieront de :
- Phases d’apprentissage : Une approche en classe mêlée à des expériences pratiques en équipe pour renforcer les compétences dans le rôle de CSM.
- Apprentissage expérientiel : Immersion dans des concepts multidimensionnels tels que la transformation numérique et la stratégie commerciale.
- Formation pratique : Encadrement par des professionnels seniors, permettant une application immédiate des connaissances acquises.
Exigences du Poste
Les candidats doivent posséder :
- Expérience : 2 à 3 ans dans un rôle de soutien à la clientèle, de préférence dans le conseil ou la gestion de comptes.
- Compétences interpersonnelles : Capacité à établir des relations de travail constructives tant en interne qu’avec les clients.
- Adaptabilité : Habileté à apprendre de nouveaux concepts rapidement et à s’adapter à des environnements changeants.
- Connaissance des processus d’entreprise : Compréhension des processus commerciaux et/ou des secteurs d’activité.
Avantages et Culture d’Entreprise
SAP promeut une culture d’inclusion et d’innovation. Les employés bénéficient d’un cadre de travail hybride, favorisant l’équilibre entre vie professionnelle et personnelle. L’entreprise s’engage à :
- Favoriser l’inclusion et la diversité au sein de son équipe, garantissant que chaque individu soit valorisé.
- Apporter des solutions d’accommodation aux candidats ayant des besoins particuliers, impliquant une démarche proactive en matière d’égalité des chances.
Conclusion
Ce poste au sein de SAP en Norvège représente une véritable opportunité pour les jeunes professionnels souhaitant développer une carrière enrichissante. En rejoignant le SAP Academy for Customer Success, les candidats non seulement amélioreront leurs compétences pratiques, mais également leur réseau professionnel à l’échelle mondiale. Les postulants intéressés sont invités à postuler dès maintenant, en gardant à l’esprit l’importance d’un engagement inclusif et éthique au sein de l’entreprise.
📅 Date de publication de l’offre : Wed, 25 Jun 2025 00:25:03 GMT
🏢 Entreprise : SAP
📍 Lieu : Oslo
💼 Intitulé du poste : Customer Success Manager (CSM) – SAP Academy for Customer Success – NORWAY (Hybrid)
💶 Rémunération proposée :
📝 Description du poste : We are SAPSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.What we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.Who You’ll BecomeThe Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.What You’ll DoAs a CSM within the SAP Academy for Customer Success, you will be responsible to:
- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.CSM focus areas:SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
- S/4HANA Finance
- Finance & Quote to Cash(Q2C)
- Procurement
SAP SuccessFactors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.What You Bring
- 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
- A cooperative and productive approach to working relationships, internally and externally.
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
- A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
- Proficiency in English to engage with our global networ
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions – all while learning in a dynamic environment and earning competitive pay and benefits.#SAPAcademyforCustomerSuccess#SAPCSCareersSAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.Our inclusion promiseSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone-regardless of background-feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 430052Posted Date: Jun 23, 2025Work Area: SalesCareer Status: GraduateEmployment Type: Regular Full TimeExpected Travel: 0 – 100%Location:Oslo, NO, 0164Job alert
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